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For Companies At a Glance
- Tasks: Manage and implement engaging digital content strategies to enhance customer shopping experiences.
- Company: Join Ocado Retail, the UK's largest online supermarket with a vibrant team culture.
- Benefits: Enjoy private medical insurance, annual bonuses, discounts, and flexible working options.
- Why this job: Be part of a dynamic team driving innovation in online retail and customer engagement.
- Qualifications: Experience in e-commerce, strong analytical skills, and a passion for customer journeys.
- Other info: Opportunities for career growth and a supportive environment for learning.
The predicted salary is between 36000 - 60000 £ per year.
Digital Content Manager
Contract type:
Permanent
Location:
Hatfield (Hybrid working – 3 days in the office)
Level:
Manager
About Us
Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service and reassuringly good value.
We\’re
Ocado Retail
, a market-leading, joint venture between Ocado Group and M&S and the world\’s largest dedicated online supermarket
. Not only is the only place to shop a full range of M&S food online, it\’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We\’re also the brains behind
Zoom by Ocado
, our same-day grocery delivery service.
About The Team And The Role
We want to make the shopping experience for our customers as simple, smart and inspiring as possible, whilst hitting commercial goals.
As a Digital Content Manager, you will be responsible for the management, coordination and implementation of the defined onsite content strategy, delivering the content plan for each part of the site, ensuring enhancements to the customer journey to drive brand enhancements and deliver commercial results. This role ensures we are utilising content to inspire customers and allow them to shop smarter, whilst keeping shopping simple and protecting our retail media revenue.
What You\’ll Do
- Commercially leverage content to drive sales, utilising new features delivered through OSP and identifying areas of the site to prioritise for content creation
- Own the delivery of content for across multiple teams, ensuring a seamless journey for customers across product categories and across campaigns to optimise sales and customer experience.
- Drive innovation and provide inspiration for our customers through continually thinking through new ways to shop that drive conversion and sales, looking for new ways to inspire customers through content.
- Building strong relationships with internal teams as well as key suppliers, including M&S, to utilise supplier knowledge and help to identify upcoming category and mission trends to generate content.
- Evaluate and react to competitors\’ content initiatives.
- Drive forward with insight into the metrics of success and tracking of impact of content, including clear input into CRO testing plan to continually test and learn.
- Build and drive forward continuous improvement in overall content strategy, including processes to source, manage and effectively maintain content on site.
- While this role does not have a direct team, the role would be required to matrix manage cross functionally across Creative, Commercial and Ecommerce to optimise both the customer experience and media opportunities.
Who You Are
- You will be an experienced leader, with experience in an online or e-commerce role, within a retail business.
- You will have a deep understanding and experience of optimising customer journeys.
- Customer focused, with a great commercial acumen and understanding.
- Strong analytical and data skills.
- Highly organised with a collaborative working style, able to influence at a senior leadership level.
- Excellent communication skills and a good decision maker.
- Strong market awareness of technologies and tools within the customer experience and content space.
At Ocado Retail we\’re passionate about building careers and skills by giving people access to new and diverse opportunities. If you don\’t tick all the boxes above but have a curious mindset, a passion for learning and adaptable skills to bring to the role, we still want to hear from you
What\’s In It For You
By joining Ocado Retail you\’ll have the chance to experience life at the world\’s largest online retailer, work with an amazing bunch of people who challenge what\’s possible each day, and grow your skills and career in online retail.
If that\’s not enough to tempt you, you\’ll also get access to loads of great benefits to sweeten the deal. Here\’s a taste of what we offer:
Health & Wellbeing:
Private medical insurance with the option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.
Spend & Save:
Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme and free shuttle bus from Hatfield station to the office.
Never miss the moments that matter:
Blended/Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy an extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.
Our Hiring Process
Lucky for us, we get loads of great applications and we really appreciate that so many people put the time and effort in to apply. To recognise that, we treat all applications respectfully and fairly. So, if yours stands out, you\’ll follow our standard hiring process – one of our Talent Partners will talk you through this in an initial call.
Everyone\’s welcome
We\’re an equal opportunities employer. That means that we make sure all potential colleagues are treated fairly and equally. If you require reasonable adjustments during the recruitment process, please let us know on the application form.
Content Manager employer: Ocado Retail
Contact Detail:
Ocado Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Content Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, and think about how your skills as a Content Manager can help them achieve their goals. Show them you’re not just another candidate!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Content Manager
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about the opportunity to be a Digital Content Manager at Ocado Retail. Share why this position speaks to you and how you can contribute to our mission.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your experience in online or e-commerce roles, especially any work that involved optimising customer journeys. We love seeing how your skills align with what we're looking for!
Be Data-Driven: Since we value strong analytical skills, don’t forget to include examples of how you've used data to drive decisions in your previous roles. Show us how you’ve evaluated content performance and made improvements based on insights – it’ll really make your application stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and culture while you’re at it!
How to prepare for a job interview at Ocado Retail
✨Know Your Content Strategy
Before the interview, dive deep into Ocado Retail's content strategy. Familiarise yourself with their current campaigns and how they leverage content to enhance customer journeys. This will show your genuine interest and understanding of the role.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used data to drive content decisions in the past. Bring examples of metrics you've tracked and how they influenced your strategies. This will highlight your analytical prowess and commercial acumen.
✨Demonstrate Collaboration
Since the role involves matrix management across various teams, share experiences where you've successfully collaborated with different departments. Highlight how you built relationships and influenced outcomes, showcasing your teamwork skills.
✨Stay Ahead of Trends
Research current trends in e-commerce and digital content. Be ready to discuss how you would apply these insights at Ocado Retail. This shows that you're proactive and can bring fresh ideas to inspire customers and drive sales.