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- Tasks: Lead the content strategy to enhance customer shopping experiences and drive sales.
- Company: Join Ocado Retail, the UK's largest online supermarket, known for unbeatable choice and service.
- Benefits: Enjoy hybrid working, private medical insurance, discounts, and a bonus scheme.
- Why this job: Be part of a dynamic team that innovates in online retail and inspires customers daily.
- Qualifications: Experience in e-commerce, strong analytical skills, and a passion for customer journeys are essential.
- Other info: Open to diverse applicants; curious minds are encouraged to apply!
The predicted salary is between 36000 - 60000 ÂŁ per year.
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Contract type: Permanent
Location: Hatfield (Hybrid working – 3 days in the office)
Level: Manager
About Us
Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service and reassuringly good value.
We’re Ocado Retail, a market-leading, joint venture between Ocado Group and M&S and the world’s largest dedicated online supermarket ocado.com. Not only is Ocado.com the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.
About The Team And The Role
We want to make the shopping experience for our customers as simple, smart and inspiring as possible, whilst hitting commercial goals.
As a Content Experience Manager, you will be responsible for the management, coordination and implementation of the defined onsite content strategy, delivering the content plan for each part of the site, ensuring enhancements to the customer journey to drive brand enhancements and deliver commercial results. This role ensures we are utilising content to inspire customers and allow them to shop smarter, whilst keeping shopping simple and protecting our retail media revenue.
What You’ll Do
- Commercially leverage content to drive sales, utilising new features delivered through OSP and identifying areas of the site to prioritise for content creation
- Own the delivery of content for Ocado.com across multiple teams, ensuring a seamless journey for customers across product categories and across campaigns to optimise sales and customer experience.
- Drive innovation and provide inspiration for our customers through continually thinking through new ways to shop that drive conversion and sales, looking for new ways to inspire customers through content.
- Building strong relationships with internal teams as well as key suppliers, including M&S, to utilise supplier knowledge and help to identify upcoming category and mission trends to generate content.
- Evaluate and react to competitors’ content initiatives.
- Drive forward with insight into the metrics of success and tracking of impact of content, including clear input into CRO testing plan to continually test and learn.
- Build and drive forward continuous improvement in overall content strategy, including processes to source, manage and effectively maintain content on site.
- While this role does not have a direct team, the role would be required to matrix manage cross functionally across Creative, Commercial and Ecommerce to optimise both the customer experience and media opportunities.
Who You Are
- You will be an experienced leader, with experience in an online or e-commerce role, within a retail business.
- You will have a deep understanding and experience of optimising customer journeys.
- Customer focused, with a great commercial acumen and understanding.
- Strong analytical and data skills.
- Highly organised with a collaborative working style, able to influence at a senior leadership level.
- Excellent communication skills and a good decision maker.
- Strong market awareness of technologies and tools within the customer experience and content space.
At Ocado Retail we’re passionate about building careers and skills by giving people access to new and diverse opportunities. If you don’t tick all the boxes above but have a curious mindset, a passion for learning and adaptable skills to bring to the role, we still want to hear from you!
What’s In It For You
By joining Ocado Retail you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail.
If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:
Health & Wellbeing: Private medical insurance with the option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.
Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme and free shuttle bus from Hatfield station to the office.
Never miss the moments that matter: Blended/Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy an extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.
Our Hiring Process
Lucky for us, we get loads of great applications and we really appreciate that so many people put the time and effort in to apply. To recognise that, we treat all applications respectfully and fairly. So, if yours stands out, you’ll follow our standard hiring process – one of our Talent Partners will talk you through this in an initial call.
Everyone’s welcome
We’re an equal opportunities employer. That means that we make sure all potential colleagues are treated fairly and equally. If you require reasonable adjustments during the recruitment process, please let us know on the application form.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Contract
Job function
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Job function
Business Development and Sales
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Industries
Retail
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Content Experience Manager employer: Ocado Retail
Contact Detail:
Ocado Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Content Experience Manager
✨Tip Number 1
Familiarise yourself with Ocado's content strategy and customer journey. Understanding how they leverage content to enhance the shopping experience will help you demonstrate your alignment with their goals during interviews.
✨Tip Number 2
Network with current or former employees of Ocado Retail on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Stay updated on the latest trends in e-commerce and content marketing. Being able to discuss recent innovations or successful campaigns in your interview will showcase your passion and knowledge in the field.
✨Tip Number 4
Prepare specific examples from your past work that highlight your ability to drive sales through content. Tailoring your experiences to match the responsibilities outlined in the job description will make you a standout candidate.
We think you need these skills to ace Content Experience Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Content Experience Manager position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customise your CV to highlight relevant experience in online retail and content management. Use specific examples that demonstrate your ability to optimise customer journeys and drive sales through content.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific projects or achievements that relate to the responsibilities of the Content Experience Manager, and express your enthusiasm for contributing to Ocado Retail's mission.
Highlight Analytical Skills: Since the role requires strong analytical skills, be sure to include any relevant experience you have with data analysis or metrics tracking. Provide examples of how you've used data to inform content strategies or improve customer experiences in previous roles.
How to prepare for a job interview at Ocado Retail
✨Understand the Company and Its Mission
Before your interview, make sure you know Ocado Retail's mission to deliver joy in every shop. Familiarise yourself with their unique offerings, like the partnership with M&S and the Zoom delivery service, as this will show your genuine interest in the company.
✨Showcase Your Content Strategy Skills
Be prepared to discuss your experience in managing content strategies. Highlight specific examples where you've successfully driven sales through content, and how you've enhanced customer journeys in previous roles.
✨Demonstrate Analytical Acumen
Since the role requires strong analytical skills, come ready to discuss how you've used data to inform content decisions. Be prepared to talk about metrics you've tracked and how they influenced your strategies.
✨Emphasise Collaboration and Communication
As the role involves matrix management across various teams, illustrate your collaborative working style. Share examples of how you've built relationships with internal teams and external suppliers to achieve common goals.