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For Companies At a Glance
- Tasks: Lead forecasting analysis and improve processes to enhance customer experience.
- Company: Join Ocado Retail, the world's largest online supermarket with a vibrant culture.
- Benefits: Enjoy private medical insurance, discounts, hybrid working, and generous holiday options.
- Why this job: Make a real impact in a dynamic team while growing your skills in retail analytics.
- Qualifications: Strong analytical skills, experience with SQL, and excellent communication abilities.
- Other info: Innovative environment with opportunities for career growth and personal development.
The predicted salary is between 50000 - 65000 £ per year.
Contract type: Permanent
Location: Hatfield (Hybrid working - 3 days in the office)
Working hours per week: 40 hours
Level: Senior
Application Closing Date: Thursday 19th March 2026
About us
Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket. Not only is Ocado.com the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind our same-day grocery delivery service.
About the team and the role
The Forecasting team works closely with our Planning, Finance and Marketing departments to accurately predict customer demand and maximise network capacity utilisation. The Forecasting team is responsible for:
- Short-term forecasting and capacity utilisation
- Medium-term scenario forecasting to explore alternative strategies for meeting growth targets
- Long-term strategic guidance - forecasting long-term customer demand to help build our long-term network, marketing and acquisition strategy
What you’ll do
- Lead analysis and root cause investigation of forecasting error and bias across key KPIs
- Design and implement improvements to the forecasting processes to remove bias and reduce error
- Manage our weekly mid-term (12-week) forecasting cycle, including coordinating data inputs from cross-functional stakeholders, accuracy reviews, facilitating planning meetings and ensuring that next steps are captured and actioned
- Own capacity review meeting with Ocado Logistics, ensuring we make the best decisions by effectively trading off operational cost and improved customer experience
- Form a strong working partnership with Ocado Logistics, Revenue management and the rest of the forecasting team
- Look for and develop tools to automate decision-making, reports to enable self-serve and lead projects that drive business improvement
- Contribute to the development of best practices and support sharing them among the wider Insight team
Who you are
Essential:
- Strong experience as an analyst
- Experience in presenting analytics-driven output to wide-ranging audiences
- Proven experience in data mining using SQL
- Ability to drive projects forward and deliver to plan
- Exceptional stakeholder management skills
- The ability to communicate and influence at all levels
- Excellent Google Suite / Excel skills
- Ability to prioritise and balance immediate work against longer-term priorities
- Knowledge of forecasting methods
Preferred:
- Experience in a retail, e-commerce or FMCG consumer-facing business
- Experience with data visualisation software such as Tableau
- Familiarity with Google’s wider data ecosystem (e.g. Google Cloud Storage, AutoML)
- Numerate or Technical Degree
- Mathematics A Level (or equivalent)
- Experience of R or Python
- Willingness to learn and innovate and take advantage of new technologies
What’s in it for you
By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal.
Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.
Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.
Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.
Our Hiring Process
Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.
Your Application and AI
In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don’t lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you’re a great fit for us.
Everyone’s welcome
Senior Commercial Performance and Forecasting Analyst in Hatfield employer: Ocado Retail Ltd
Contact Detail:
Ocado Retail Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Commercial Performance and Forecasting Analyst in Hatfield
✨Tip Number 1
Network like a pro! Reach out to current employees at Ocado Retail on LinkedIn. Ask them about their experiences and any tips they might have for landing the Senior Commercial Performance and Forecasting Analyst role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by brushing up on your data analysis skills. Be ready to discuss your experience with SQL and forecasting methods. We want to see how you can apply your knowledge to real-world scenarios, so think of examples that showcase your expertise.
✨Tip Number 3
Show off your communication skills! During interviews, practice explaining complex data insights in simple terms. Remember, you’ll be working with various teams, so demonstrating your ability to influence and engage stakeholders is key.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Ocado Retail family. Good luck!
We think you need these skills to ace Senior Commercial Performance and Forecasting Analyst in Hatfield
Some tips for your application 🫡
Show Your Unique Self: When you're writing your application, make sure to let your personality shine through! We want to see who you are beyond your skills and experience. Share your passions and what makes you a great fit for our team.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to highlight how your experience aligns with the Senior Commercial Performance and Forecasting Analyst role. We love seeing candidates who understand our mission and values.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Highlight your key achievements and skills that relate directly to the job description – we appreciate brevity!
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed! It’s the easiest way for us to track your application and ensure it reaches the right people. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Ocado Retail Ltd
✨Know Your Numbers
As a Senior Commercial Performance and Forecasting Analyst, you'll need to demonstrate your analytical prowess. Brush up on key forecasting methods and be ready to discuss how you've used data mining techniques in past roles. Prepare specific examples where your analysis led to actionable insights.
✨Showcase Your Stakeholder Skills
This role requires exceptional stakeholder management skills. Think of instances where you've successfully communicated complex data to diverse audiences. Be prepared to explain how you influenced decisions and built strong partnerships with cross-functional teams.
✨Master the Tools of the Trade
Familiarise yourself with SQL, Google Suite, and any data visualisation software like Tableau. If you've worked with R or Python, mention it! Bring along examples of reports or dashboards you've created to showcase your technical skills and how they contributed to business improvements.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle forecasting errors and biases. Think about how you would approach a situation where demand forecasts were significantly off. Prepare a structured response that highlights your problem-solving skills and your ability to implement process improvements.