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- Tasks: Manage media operations and support clients with innovative ad-tech solutions.
- Company: Join Ocado Retail, the world's largest online supermarket, in a dynamic team.
- Benefits: Enjoy hybrid working, health perks, discounts, and a supportive work culture.
- Why this job: Be part of a cutting-edge media business and make a real impact.
- Qualifications: 2 years in media operations or ad-tech, with strong project management skills.
- Other info: Great career growth opportunities in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
Role Title: Operations Associate - Ocado Ads
Contract type: Permanent
Location: Hatfield (Hybrid working - 3 days in the office)
Working hours per week: 40 hours (Full Time)
Level: Associate
Application Closing Date: Monday 5th January
About us
Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket.
About the team and the role
As the Operations Associate at Ocado Ads, you will be the engine room of our media business. You will play a critical role in bridging the gap between our sophisticated data products and our clients. You will take full ownership of the operational lifecycle for Beet (our insight platform), as well as our Onsite and Offsite media propositions. This is a highly cross-functional role requiring a mix of project management, technical platform administration, and stakeholder enablement.
What you’ll do
- Platform Setup & Technical Operations: Lead the end-to-end technical setup for Off-site campaigns across social media platforms and data partners. Own the setup and training of the Ocado Ads Manager and provide operational support for retail media ad vendor integrations. Manage the onboarding and system setup for all new users across Beet, Onsite, and Offsite tools. Oversee the ongoing management of live campaigns to ensure technical delivery aligns with project specs.
- Training & Stakeholder Enablement: Design and run Insight training sessions for Beet, catering to both internal Ocado teams and external brand clients. Act as the subject matter expert for Ocado Ads Manager, providing hands-on training to ensure users are self-sufficient. Project manager, create and update "how-to" documentation and FAQs to support platform adoption and best practices.
- Support & Issue Resolution: Manage the Beet Helpdesk, acting as the first point of contact for troubleshooting, bug reporting, and general platform inquiries. Work closely with the Propositions Lead to escalate technical hurdles and provide feedback on platform usability. Provide day-to-day operational assistance to the wider media team to ensure smooth campaign execution.
- Project Management & Finance: Own the monthly billing cycle across Ocado Ads solutions, ensuring all Beet subscriptions, Onsite media, and Offsite campaigns are accurately invoiced. Maintain the master project roadmap for Offsite media, ensuring all milestones—from data partner syncs to creative go-live—are met. Continuously look for ways to streamline workflows to reduce manual processes and improve accuracy.
Who you are
- Experience & Skills: Operational Mindset: You enjoy building processes and ensuring nothing falls through the cracks. Technical Savvy: Experience with ad-tech platforms (e.g., CitrusAd, Epsilon, Facebook Ads Manager) or SaaS insight tools is a significant plus. Communication: Confident in presenting and running training sessions for diverse audiences. Detail-Oriented: High level of accuracy in data entry, platform setup, and financial invoicing. Problem Solver: You are proactive in identifying bottlenecks and finding ways to streamline workflows.
Requirements:
- Around 2 years of experience in media operations, ad-tech, or a fast-paced retail environment.
- Strong proficiency in the Google suite.
- Proven ability to manage multiple projects simultaneously under tight deadlines.
What’s in it for you
By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal.
Here’s a taste of what we offer:
- Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.
- Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.
- Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.
Our Hiring Process: Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.
Your Application and AI: In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don’t lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you’re a great fit for us.
Everyone’s welcome.
Operations Associate - Ocado Ads in Hatfield employer: Ocado Retail Ltd
Contact Detail:
Ocado Retail Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Associate - Ocado Ads in Hatfield
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Ocado Ads on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Ocado's operations and their ad-tech platforms. Show us you’re not just interested in the role but genuinely excited about what we do.
✨Tip Number 3
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. The more comfortable you are, the better you’ll come across when it’s showtime.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot us a quick thank-you email. It shows you’re keen and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Operations Associate - Ocado Ads in Hatfield
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to know who you are beyond your skills. Share your experiences and passions that make you a great fit for the Operations Associate role.
Tailor Your Application: Make sure to customise your application to highlight how your skills align with the job description. Mention specific experiences that relate to the operational mindset and technical savvy we’re looking for in this role.
Show Off Your Communication Skills: Since this role involves training and stakeholder enablement, it’s crucial to demonstrate your communication abilities. Use clear and concise language in your application to show us you can present ideas effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at Ocado Retail!
How to prepare for a job interview at Ocado Retail Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Operations Associate role at Ocado Ads. Familiarise yourself with the key responsibilities like platform setup, training, and project management. This will help you articulate how your skills align with what they’re looking for.
✨Show Off Your Technical Savvy
Since the role requires technical operations and familiarity with ad-tech platforms, be prepared to discuss any relevant experience you have. Bring examples of how you've used similar tools or managed campaigns in the past. This will demonstrate your capability and confidence in handling the technical aspects of the job.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and operational mindset. Think of specific scenarios where you identified bottlenecks or streamlined processes. Sharing these experiences will showcase your proactive approach and ability to manage multiple projects under tight deadlines.
✨Practice Your Communication Skills
As the role involves training and stakeholder enablement, practice explaining complex concepts in simple terms. You might be asked to present a training session or explain a process during the interview. Being clear and confident in your communication will set you apart as a strong candidate.
