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- Tasks: Lead change initiatives and collaborate with teams to implement transformation projects.
- Company: Join Ocado Retail, the world's largest online supermarket, in a dynamic environment.
- Benefits: Enjoy private medical insurance, discounts, hybrid working, and generous holiday options.
- Why this job: Make a real impact in a fast-paced retail environment while growing your skills.
- Qualifications: Experience in managing change initiatives and excellent communication skills required.
- Other info: Be part of an innovative team that values your unique self and ideas.
The predicted salary is between 50000 - 60000 £ per year.
Contract type: Fixed Term Contract (12 Month FTC)
Location: Hatfield (Hybrid working - 3 days in the office)
Working hours per week: 40 hours
Level: Manager
Application Closing Date: Friday 13th March 2026
About the team and the role
We are at an exciting moment in the development of the Ocado Retail business with a broad base of fundamental business change programmes underway which will create step changes within the business. With the successful implementation of the Ocado Smart Platform we are now focused on leveraging the opportunities this presents, and the Transformation team and delivery of effective change are fundamental to this.
The Transformation team is responsible for planning, sequencing, and executing a portfolio of high-impact transformation projects across the business. The team is key to ensuring the organisation is prepared for upcoming changes, managing the end-to-end project lifecycle, and guaranteeing that business benefits are fully realised and changes are successfully embedded.
The Change Manager reports to the Change Lead, forming a core part of the change function within the Transformation team. You will play a key role in collaborating with leaders across the business to develop and implement Ocado Retail’s change and transformation initiatives. You will be responsible for engaging with cross-functional teams to embed our change principles, ensuring the successful delivery of transformation programmes. This role will involve supporting change in high-profile projects. Your responsibilities will include stakeholder analysis and management, identification and management of change impacts, and the development and delivery of communication and training strategies to aid business adoption.
What you’ll do
- Develop and implement comprehensive change management strategies to ensure the effective adoption of new processes and technologies.
- Manage stakeholder engagement, including gathering feedback, addressing concerns, and proactively identifying and mitigating potential risks and roadblocks.
- Upskill and coach leaders and managers on best-in-class change techniques, fostering a culture of knowledge sharing.
- Ensure a continuous focus on process optimisation and improvement beyond core change activities.
- Partner with project managers to ensure high-quality delivery and value-add on expected project outcomes.
Who you are
Essential- Experience – Proven experience in managing change initiatives from concept through to execution, ideally within a retail environment.
- Leadership – Able to lead within a project, representing the change discipline.
- Communication and Influence – Excellent communication and interpersonal skills, with the ability to influence, adapt to, and understand individual style needs and drivers.
- Stakeholder Management – Ability to build strong working relationships quickly and work collaboratively with a wide range of departments and specialists, tailoring the approach to effectively influence colleagues with other business priorities.
- Adaptability – Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities and business needs.
- Curiosity – Enjoy learning new subject matter and comfortable stepping into projects outside of domain knowledge.
- Project management skills – Ability to manage multiple projects simultaneously and balance competing priorities effectively.
- Change management certification (e.g., Prosci)
- Experience in an online retail environment.
- Experience organising training for business teams.
What’s in it for you
By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail.
If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal.
Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.
Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.
Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.
Our Hiring Process
Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.
Your Application and AI
In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don’t lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you’re a great fit for us.
Everyone’s welcome
Change Manager (12 Month FTC) in Hatfield employer: Ocado Retail Ltd
Contact Detail:
Ocado Retail Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Change Manager (12 Month FTC) in Hatfield
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those already at Ocado Retail. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by researching Ocado's recent changes and projects. Show us you’re not just interested in the job, but also in how you can contribute to our transformation journey.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've successfully managed change in the past. We love hearing about real experiences that showcase your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Change Manager (12 Month FTC) in Hatfield
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and what makes you tick.
Tailor Your Application: Make sure to customise your application for the Change Manager role. Highlight your relevant experience in managing change initiatives and how it aligns with our mission at Ocado Retail.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use examples from your past work to show how you've successfully managed change and engaged stakeholders. This will help us see how you can add value to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Ocado Retail Ltd
✨Know Your Change Management Stuff
Make sure you brush up on change management principles and strategies. Be ready to discuss your past experiences in managing change initiatives, especially in a retail environment. Highlight specific examples where you've successfully led projects from concept to execution.
✨Stakeholder Engagement is Key
Prepare to talk about how you've managed stakeholder relationships in the past. Think of examples where you gathered feedback, addressed concerns, and mitigated risks. Show that you can build strong working relationships quickly and adapt your approach to different individuals.
✨Communication is Your Superpower
Since this role requires excellent communication skills, practice articulating your thoughts clearly and confidently. Be ready to demonstrate how you've influenced others and adapted your communication style to suit various audiences. This will show that you can effectively convey change initiatives across the business.
✨Show Your Adaptability
The fast-paced nature of the role means adaptability is crucial. Prepare to share instances where you've thrived in dynamic environments and how you've adjusted to changing priorities. This will highlight your ability to manage multiple projects and balance competing demands effectively.