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- Tasks: Provide exceptional customer service via phone, email, and web chat.
- Company: Join Ocado Retail, the UK's largest online supermarket, known for unbeatable choice and service.
- Benefits: Enjoy healthcare plans, discounts, and a supportive work environment with career growth opportunities.
- Why this job: Be part of an ambitious team that values your development and offers a fun workplace culture.
- Qualifications: No specific experience required; just bring your great communication skills and willingness to learn.
- Other info: Part-time role on weekends, perfect for students looking to balance work and studies.
The predicted salary is between 13000 - 15000 £ per year.
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Customer Hub Advisor (Compressed – Part Time Sat/Sun), Sunderland
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Client:
Location:
Sunderland, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
43508970f088
Job Views:
6
Posted:
18.07.2025
Expiry Date:
01.09.2025
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Job Description:
Vacancy NameCustomer Hub Advisor (Compressed – Part Time Sat/Sun)Vacancy NoVN987Job TypePermanentLocationSunderlandJob Details
Customer Advisor
Contract type: Permanent
Location: Sunderland City Centre, SR1 3AD – easily commutable via car, metro, train and bus
Working hours per week: 24
Shift: Compressed – Part Time (Saturday/Sunday, 12pm – 12am)
Salary: £16,364.80
Level: Entry-Level
Start Date: 13th August
Application closing date: 23rd July 2025
Why not look at our, to see and hear more about life at the Customer Hub!
About us
Our mission is to deliver joy in every shop, through unbeatable choice, unrivaled service, and reassuringly good value.
We’re Ocado Retail, a market-leading, joint venture between Ocado Group and M&S and the world’s largest dedicated online supermarket. Not only is Ocado.com the only place to shop a full range of M&S food online, but it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind, our same-day grocery delivery service.
About the team and the role
We\’re looking for Customer Service Advisors to join our fantastic team at our award-winning Customer Hub, situated on the newly developed Sunderland Riverside.
You will deliver amazing customer service when dealing with our customers across a range of different channels, such as telephone, email, and web chat. You\’ll build strong relationships internally with our colleagues across different areas of the business.
Here at Ocado we see your career as a journey and not just a job!
From day one we promote you to challenge what\’s possible by investing in your development with a comprehensive three-week induction training programme, followed by regular upskill and refresher training. We also offer a career development pathway for progression with regular coaching sessions and a tailored leadership accreditation programme to support you on every step of your Ocado journey.
If the answer is yes to these questions then we have a fantastic opportunity for you to start your career with us at Ocado.
What you’ll do
Who you are
What’s in it for you
By joining Ocado Retail you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail.
If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:
Health & Wellbeing: Healthcare Cash Plan with the option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.
Spend & Save: Recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount
Our Hiring Process
Lucky for us, we get loads of great applications and we really appreciate that so many people put the time and effort in to apply. To recognise that, we treat all applications respectfully and fairly. So, if yours stands out, you’ll follow our standard hiring process – one of our Talent Partners will talk you through this in an initial call.
Everyone’s welcome
We’re an equal opportunities employer. That means that we make sure all potential colleagues are treated fairly and equally. If you require reasonable adjustments during the recruitment process, please let us know on the application form.
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Customer Hub Advisor (Compressed - Part Time Sat/Sun) employer: Ocado Retail Ltd
Contact Detail:
Ocado Retail Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Hub Advisor (Compressed - Part Time Sat/Sun)
✨Tip Number 1
Familiarise yourself with Ocado's values and mission. Understanding their commitment to customer service and joy in shopping will help you align your responses during interviews, showcasing that you're a great fit for their culture.
✨Tip Number 2
Practice your communication skills, especially over the phone and via web chat. Since the role involves interacting with customers through various channels, being articulate and confident will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've gone the extra mile for customers in previous roles or experiences. This will demonstrate your willingness to provide exceptional service, which is crucial for a Customer Hub Advisor.
✨Tip Number 4
Research common customer service scenarios and how to handle them effectively. Being able to discuss these situations and your approach to resolving issues will show your proactive attitude and readiness for the role.
We think you need these skills to ace Customer Hub Advisor (Compressed - Part Time Sat/Sun)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Hub Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Use bullet points for clarity and include specific achievements that demonstrate your skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you want to work at Ocado and how you can contribute to their mission of delivering joy in every shop.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Ocado Retail Ltd
✨Showcase Your Customer Service Skills
As a Customer Hub Advisor, exceptional customer service is key. Prepare examples from your past experiences where you successfully resolved customer issues or went the extra mile to help someone. This will demonstrate your ability to handle customer interactions effectively.
✨Communicate Clearly and Confidently
During the interview, practice clear and confident communication. Use a friendly tone and maintain eye contact if it's a video call. This will reflect your ability to engage with customers over the phone, email, or web chat, which is crucial for this role.
✨Demonstrate Your Problem-Solving Skills
Be ready to discuss how you approach problem-solving. Think of specific scenarios where you identified an issue, took responsibility, and found a resolution. This aligns with the company's focus on resolving customer queries efficiently.
✨Research Ocado Retail
Familiarise yourself with Ocado's mission, values, and services. Understanding their commitment to customer satisfaction and their unique offerings will allow you to tailor your responses and show genuine interest in the company during the interview.