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- Tasks: Provide exceptional customer service via phone, email, and web chat.
- Company: Join Ocado Retail, the UK's largest online supermarket, known for unbeatable choice and service.
- Benefits: Enjoy healthcare plans, discounts, 17 days holiday, and career development opportunities.
- Why this job: Kickstart your career in a supportive environment with a focus on personal growth and teamwork.
- Qualifications: No specific experience required, just a passion for helping others and great communication skills.
- Other info: Located in Sunderland City Centre, easily accessible by public transport.
The predicted salary is between 19500 - 26500 £ per year.
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Customer Hub Advisor (Compressed), Sunderland
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Client:
Location:
Sunderland, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
a333809a88d0
Job Views:
3
Posted:
29.06.2025
Expiry Date:
13.08.2025
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Job Description:
Vacancy NameCustomer Hub Advisor (Compressed)Vacancy NoVN977Job TypePermanentLocationSunderlandJob Details
Customer Advisor
Contract type: Permanent
Location: Sunderland City Centre, SR1 3AD – easily commutable via car, metro, train and bus
Working hours per week: 36
Shift: Compressed
Salary: £24,547
Level: Entry-Level
Start Date: 13th August
Application closing date: 23rd July 2025
Why not look at our, to see and hear more about life at the Customer Hub!
About us
Our mission is to deliver joy in every shop, through unbeatable choice, unrivaled service, and reassuringly good value.
We’re Ocado Retail, a market-leading, joint venture between Ocado Group and M&S and the world’s largest dedicated online supermarket. Not only is Ocado.com the only place to shop a full range of M&S food online, but it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind, our same-day grocery delivery service.
About the team and the role
We\’re looking for Customer Service Advisors to join our fantastic team at our award-winning Customer Hub, situated on the newly developed Sunderland Riverside.
You will deliver amazing customer service when dealing with our customers across a range of different channels, such as telephone, email, and web chat. You\’ll build strong relationships internally with our colleagues across different areas of the business.
Here at Ocado we see your career as a journey and not just a job!
From day one we promote you to challenge what\’s possible by investing in your development with a comprehensive three-week induction training programme, followed by regular upskill and refresher training. We also offer a career development pathway for progression with regular coaching sessions and a tailored leadership accreditation programme to support you on every step of your Ocado journey.
If the answer is yes to these questions then we have a fantastic opportunity for you to start your career with us at Ocado.
What you’ll do
Who you are
What’s in it for you
By joining Ocado Retail you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail.
If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:
Health & Wellbeing: Healthcare Cash Plan with the option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.
Spend & Save: Recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount
Never miss the moments that matter: 17 days holiday & options to buy extra holiday.
Our Hiring Process
Lucky for us, we get loads of great applications and we really appreciate that so many people put the time and effort in to apply. To recognise that, we treat all applications respectfully and fairly. So, if yours stands out, you’ll follow our standard hiring process – one of our Talent Partners will talk you through this in an initial call.
Everyone’s welcome
We’re an equal opportunities employer. That means that we make sure all potential colleagues are treated fairly and equally. If you require reasonable adjustments during the recruitment process, please let us know on the application form.
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Customer Hub Advisor (Compressed) employer: Ocado Retail Ltd
Contact Detail:
Ocado Retail Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Hub Advisor (Compressed)
✨Tip Number 1
Familiarise yourself with Ocado's values and mission. Understanding their commitment to customer service and innovation will help you align your responses during interviews, showcasing that you're a great fit for their culture.
✨Tip Number 2
Practice your communication skills, especially over the phone and in writing. Since the role involves various channels like telephone, email, and web chat, being articulate and clear will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've provided excellent customer service in the past. Think of specific situations where you resolved issues or went the extra mile, as these stories will demonstrate your capability to handle customer queries effectively.
✨Tip Number 4
Research common customer service scenarios that might arise in an online retail environment. Being able to discuss potential challenges and how you would address them can show your proactive approach and readiness for the role.
We think you need these skills to ace Customer Hub Advisor (Compressed)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Hub Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service. Use bullet points for clarity and include specific examples of how you've successfully resolved customer issues in the past.
Write a Strong Cover Letter: Your cover letter should express your enthusiasm for the role and the company. Mention why you want to work at Ocado Retail and how your skills make you a great fit for the Customer Hub team. Be sure to keep it concise and focused.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Ocado Retail Ltd
✨Showcase Your Customer Service Skills
As a Customer Hub Advisor, exceptional customer service is key. Prepare examples of how you've successfully resolved customer issues in the past, demonstrating your ability to empathise and communicate effectively.
✨Familiarise Yourself with Ocado's Values
Understanding Ocado's mission to deliver joy through unbeatable service will help you align your answers with their values. Research their services and be ready to discuss how you can contribute to their goals.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you had to manage difficult situations or tight deadlines, and explain how you handled them while maintaining a positive attitude.
✨Demonstrate Teamwork and Initiative
Ocado values strong team players. Be prepared to discuss times when you collaborated with others to achieve a common goal, as well as instances where you took the initiative to improve processes or help colleagues.