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- Tasks: Lead the charge in transforming business requirements into actionable plans for our eCommerce operations.
- Company: Join Ocado Retail, the UK's largest online supermarket, and be part of a dynamic team.
- Benefits: Enjoy hybrid working, competitive salary, health perks, and discounts at M&S.
- Why this job: Make a real impact in the fast-paced world of online retail and grow your career.
- Qualifications: Experience in digital product delivery and strong stakeholder management skills required.
- Other info: Embrace innovation and enjoy a supportive work culture with excellent career growth opportunities.
The predicted salary is between 28800 - 48000 ÂŁ per year.
Contract type: Fixed Term Contract (12 months)
Location: Hatfield (Hybrid working - 3 days in the office)
Working hours per week: 40 hours
Level: Senior
Application Closing Date: Monday 12th January 2026
About us
Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We are Ocado Retail, a market‑leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com.
About the team and the role
Ocado Retail is currently undergoing significant change activity through several programmes with varied business requirements. These must all be captured to a high standard and in a consistent & traceable manner so that the feedback process between the Technology and Business teams is efficient & effective, and quality assurance is both rigorous & well documented.
As a Senior Business Analyst, you will use your knowledge of the retail industry to work with business owners, SMEs, Logistics and Technology teams to elicit requirements. This role will report to the IT Portfolio Lead.
What you’ll do
- Develop the problem definition via mapping of 'As Is' and 'To Be' operational processes in well presented business requirement documents
- Assess impact on operational model and increment model to satisfy new requirements
- Discovery and driving of stakeholder alignment via facilitation of workshops with SMEs & business owners to understand, challenge & capture requirements whilst clarifying and removing ambiguity
- Proactively model, document, and manage the end to end linked value chain for the eCommerce grocery business, ensuring the articulation of measurable milestones and key performance indicators (KPIs)
- Ensure requirements are translated into well articulated definitions that align to expected outcomes and map to actionable plans
Who you are
- Significant experience in digital product delivery within the grocery eCommerce industry
- Experience of event driven integrations, API development and data mapping
- Proven expertise in value chain analysis, value stream mapping, and the development of measurable KPIs and milestones for large scale eCommerce or retail operations
- Proven track record of translating strategic initiative outlines into detailed requirements with significant experience of developing target operational models
- Strong stakeholder management, influencing and conflict resolution skills, working with heads of business, product managers, SMEs, developers and architects
- Experience in organising and running workshops, gathering requirements and carrying out gap analysis, through a proactive approach focused on delivery of successful outcomes, with high attention to detail
- Able to create and maintain complex artifacts, with strong competence in use of process mapping tools
- Pragmatic, conscientious and with excellent written & verbal communication, able to tailor approach to get best out of working relationships
What’s in it for you
By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail.
If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal.
- Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market‑leading family policies, mental health support, discounted gym memberships, dental insurance, and more.
- Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.
- Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.
Our Hiring Process
Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.
Your Application and AI
In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don’t lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you’re a great fit for us.
Everyone’s welcome
We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we’ll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.
Senior Business Analyst - (12 Month FTC) in Hatfield employer: Ocado Retail Limited
Contact Detail:
Ocado Retail Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Business Analyst - (12 Month FTC) in Hatfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and eCommerce sectors. A friendly chat can lead to insider info about job openings or even a referral. Don’t be shy; we all love a good natter!
✨Tip Number 2
Prepare for those interviews by practising common questions related to business analysis and the grocery eCommerce industry. We recommend role-playing with a mate to get comfortable articulating your thoughts and experiences.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, use the STAR method (Situation, Task, Action, Result) to clearly demonstrate how you’ve tackled challenges in previous roles. We want to see that you can deliver results!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our amazing team at Ocado Retail.
We think you need these skills to ace Senior Business Analyst - (12 Month FTC) in Hatfield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in digital product delivery and the grocery eCommerce industry. We want to see how your skills align with what we're looking for!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of your successes, especially in stakeholder management and value chain analysis. We love seeing measurable outcomes that demonstrate your impact!
Be Authentic: While it’s great to use AI tools to help with your application, remember to let your personality shine through. We’re interested in who you are and what makes you a great fit for our team at Ocado Retail.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our official website. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Ocado Retail Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of the grocery eCommerce industry. Understand the latest trends, challenges, and technologies that are shaping the market. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Prepare for Scenario Questions
Expect to be asked about how you've handled specific situations in the past. Think of examples where you've successfully mapped processes or facilitated workshops. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Showcase Your Stakeholder Skills
Since this role involves significant stakeholder management, be ready to discuss how you've influenced and resolved conflicts in previous roles. Prepare anecdotes that highlight your ability to communicate effectively with various teams, from business owners to developers.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the current projects the team is working on or how they measure success in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
