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For Companies At a Glance
- Tasks: Lead a dynamic team to ensure smooth delivery operations and customer satisfaction.
- Company: Join Ocado Logistics, a people-first company focused on innovation and teamwork.
- Benefits: Flexible shifts, career growth opportunities, and a supportive work environment.
- Why this job: Make a real impact in a fast-paced role while developing your leadership skills.
- Qualifications: Experience in logistics or management, strong communication, and IT skills.
- Other info: Be part of a collaborative team that values safety and excellence.
The predicted salary is between 36000 - 60000 £ per year.
Team Manager – Delivery Operations
Location: Knowsley
Hours: 40 hours per week, flexible shifts on a rolling rota (AM, PM, or Evening)
Operating Hours: 05:00 – 00:00
Reports to: Operations Manager
About the Role
At Ocado Logistics, we’re always looking for passionate people leaders who can help drive operational excellence and deliver outstanding service to our customers. We have three exciting opportunities for Team Managers – Delivery Operations to join our growing spoke at Knowsley. As part of a seven-person management team, you’ll play a key role in leading and supporting the delivery operation — ensuring it runs safely, efficiently, and in line with Ocado standards. Each Team Manager will oversee around 120 drivers per shift, contributing to the success of a team of approximately 400 colleagues on site. This is a fast‑paced, people‑focused role where you’ll make a real difference to the day‑to‑day running of our delivery service.
What You’ll Do
- Manage and lead the daily delivery operation on your shift
- Monitor live routes, resolving delivery issues and ensuring customer satisfaction
- Oversee driver performance, attendance, and engagement
- Liaise with call centre and driver teams to maintain high service quality
- Complete administrative and reporting tasks accurately and efficiently – this role requires strong IT proficiency
- Support with health & safety and fleet management, including vehicle checks and route planning
- Coach and develop your team, promoting a positive, safety‑first culture
- Conduct performance, absence, and disciplinary meetings in line with policy
What We’re Looking For
- Proven experience in a fast‑paced operational or logistics environment
- Previous team leader or management experience, ideally in delivery, transport, warehouse, or customer service
- Strong organisational and communication skills, with the ability to prioritise under pressure
- IT proficient – confident using tracking systems, reporting tools, and admin platforms
- Experience managing formal people processes (performance or disciplinary meetings)
- A customer‑first approach, understanding how great delivery drives brand reputation
Ready to make an impact?
Join Ocado Logistics and help shape the future of delivery operations at Knowsley. 👉 Apply now to take the next step in your leadership career.
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Operations Team Manager employer: Ocado Logistics
Contact Detail:
Ocado Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Team Manager
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and operations field, especially those at Ocado. A friendly chat can open doors and give you insider info about the company culture and what they really value in a Team Manager.
✨Tip Number 2
Prepare for the interview by practising common questions related to team management and operational challenges. Think about your past experiences and how they align with the role. We want you to showcase your leadership skills and customer-first approach!
✨Tip Number 3
Showcase your IT proficiency! Be ready to discuss any tracking systems or reporting tools you've used before. Highlighting your tech-savviness will definitely impress the hiring team, as it’s crucial for managing delivery operations effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Ocado family and making an impact in delivery operations.
We think you need these skills to ace Operations Team Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous management roles and any relevant operational experience to show us you’re the right fit for the Team Manager position.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about leading teams in a fast-paced environment. Share specific examples of how you've driven operational excellence and customer satisfaction in your past roles.
Showcase Your IT Skills: Since this role requires strong IT proficiency, mention any relevant software or systems you’ve used in previous jobs. We want to see that you’re comfortable with tracking systems and reporting tools, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Ocado Logistics
✨Know the Company Inside Out
Before your interview, make sure you research Ocado Logistics thoroughly. Understand their values, mission, and what sets them apart in the delivery operations sector. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Team Manager, you'll be leading a large team. Prepare examples from your past experiences where you've successfully managed teams, resolved conflicts, or improved performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your impact.
✨Demonstrate Your Problem-Solving Abilities
In a fast-paced environment like delivery operations, issues can arise at any moment. Be ready to discuss how you've handled unexpected challenges in previous roles. Think of specific instances where you resolved delivery issues or improved operational efficiency.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team culture, the challenges they face in delivery operations, or how success is measured in the role. This shows that you're not just interested in the job, but also in contributing positively to the team.