At a Glance
- Tasks: Lead a dynamic team to ensure exceptional delivery operations and customer satisfaction.
- Company: Join Ocado Logistics, a pioneering company transforming the shopping experience.
- Benefits: Enjoy competitive salary, extensive healthcare, and exclusive employee discounts.
- Other info: Embrace a supportive culture that values diversity and offers career growth.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in logistics or operations and a passion for leading teams.
The predicted salary is between 28000 - 34222 £ per year.
Here at Ocado Logistics, it’s our mission to provide an outstanding customer experience for our partners, developing groundbreaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world - changing the way the world shops, for good. We are the beating heart of our UK business and comprise a network of cutting edge warehouses and offices across the country that ensure that we optimise the experience and use our proprietary technology across the supply chain to deliver an exceptional shopping experience.
At Ocado Logistics, we’re redefining what exceptional delivery looks like — and we’re looking for inspiring people leaders to help us raise the bar even further. We have an exciting opportunity for a Team Manager to join our Delivery Operations Team at our spoke in Manchester. As part of a dynamic eight-person management team, you’ll play a vital role in keeping our operation moving — leading people, driving performance, and ensuring every customer receives the outstanding service they expect from Ocado. You’ll oversee around 120 drivers per shift, helping lead a site of approximately 400 colleagues, where teamwork, pace, and precision are essential.
This is a fast-moving, people-first leadership role where no two days are the same. You’ll have the opportunity to make a real impact — shaping performance, developing talent, and helping deliver a seamless customer experience every single day.
What you’ll be doing:
- Lead and inspire your team to deliver a safe, efficient, and high-performing operation every shift
- Monitor live routes in real time, proactively solving delivery challenges and ensuring an exceptional customer experience
- Drive driver performance, attendance, engagement, and accountability across your team
- Collaborate closely with call centre and driver teams to maintain outstanding service standards
- Manage operational reporting and administrative tasks with accuracy and confidence using a range of IT systems
- Champion health & safety and support fleet operations, including vehicle checks and effective route planning
- Coach, mentor, and develop your team to unlock their potential and build a high-performance culture
- Lead performance conversations professionally and fairly, in line with company policies
Who should apply?
We’re looking for ambitious leaders who thrive in fast-paced environments and love bringing out the best in people. You’ll be a great fit if you have:
- Proven experience in a fast-paced operational or logistics environment
- Previous leadership or management experience, ideally within delivery, transport, warehouse, or customer service operations
- Strong organisational skills and the ability to stay calm, focused, and decisive under pressure
- Confidence using IT systems, tracking platforms, reporting tools, and operational admin systems
- Experience managing formal people processes with professionalism and confidence
- A customer-first mindset and an understanding of how exceptional delivery protects and strengthens brand reputation
- Flexibility to work rotating shifts, including weekends
What you can expect to receive in return:
At Ocado we believe in a workplace where everyone feels valued and supported, so you’ll find a safe and collaborative atmosphere that is as fresh as our produce as well as an award winning recognition programme and benefits package that includes a healthy work-life balance, extensive healthcare coverage, competitive salaries, and exclusive employee discounts.
- Pension Plan: Secure your future with our pension scheme, featuring up to 7% employer contribution matching.
- Financial Protection: We offer Income Protection and Life Insurance for financial security.
- Wellbeing Support: Access dedicated apps and an Employee Assistance Programme for holistic well-being.
- Private Medical Cover: Rest easy with comprehensive private medical insurance.
- Generous Leave: Growing after 5 years, with an option to buy more.
- Family-Friendly: We support your family with maternity, adoption, shared parental leave, and paternity leave.
- Share Schemes: Join exciting share plans to participate in our success.
- Lifestyle benefits: Our benefits platform includes a Cycle to Work scheme, car salary sacrifice, and much more.
- Shopping Perks: Enjoy a 15% discount on Ocado.com and savings at popular retailers, days out, and restaurants.
We are committed to equality, diversity and inclusion and welcome applications from all suitably qualified candidates. We do not discriminate on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We are happy to discuss reasonable adjustments to support you through the recruitment process. We are proud to be a Disability Confident employer, prioritising inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for people with disabilities. So, whatever your background or story, you’ll find a home at Ocado Logistics.
Team Manager in Manchester employer: Ocado Logistics
At Ocado Logistics, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment where every employee is valued. As an LGV Instructor, you'll enjoy a unique 4-day work week, competitive salaries, and extensive benefits including private medical cover and a robust pension plan, all while making a meaningful impact on the next generation of drivers. With opportunities for personal growth and a commitment to diversity, Ocado is the perfect place for those looking to thrive in their careers while maintaining a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Team Manager in Manchester
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Ocado Logistics and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Ocado Logistics!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Ocado Logistics keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Team Manager in Manchester
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Ocado Logistics:This is your chance to really connect with the team at Ocado Logistics. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Ocado Logistics
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Ocado Logistics.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Ocado Logistics that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Ocado Logistics. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
