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For Companies At a Glance
- Tasks: Lead and motivate teams to optimise operations in a fast-paced environment.
- Company: Join Ocado Logistics, a leader in innovative online grocery solutions.
- Benefits: Enjoy private healthcare, discounts, and a bonus scheme.
- Why this job: Make a real impact in a dynamic, tech-driven workplace.
- Qualifications: Experience in leading diverse teams and strong communication skills required.
- Other info: Opportunities for personal growth and development in a supportive culture.
The predicted salary is between 36000 - 60000 £ per year.
About us
At Ocado Logistics, our teams are putting the world's retailers online using the cloud, robotics, AI, and IoT. We provide services to partner clients globally via our innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP"), this drives our highly automated, multi-million pound Customer Fulfilment Centres (CFCs). In our CFCs - together with the proprietary software applications - we operate a world-class online grocery business that automates the single pick of products, ready for your online delivery. Online shopping never sleeps so neither do our CFCs, we are open 24x7x365.
About the role
We are looking for proactive, energetic and enthusiastic Operations Managers to work our Walthamstow Spoke. Our Operations Managers lead the business unit teams in successfully operating and optimising Ocado's platforms to deliver maximum client and customer value. They are key to the bottom line performance of the operating region and driving a positive employee experience. Accountable to the Senior Operations Manager for their personal and team performance, Operations Managers lead and motivate, to drive and develop all aspects of business unit activities on site and on the road. Living and breathing our 5 Pillars; Safety, People, Customer, Delivery, Cost. Operations Managers provide motivation and drive excellence in all that we do. It is the responsibility of the Operations Managers to effectively plan resource in line with budgets and business objectives.
Duties will include but are not restricted to:
- Lead, motivate and support large teams within time-sensitive and demanding operational environments
- Contribute to setting the site and regional strategies
- Lead the operation and identify innovative ways in which to serve our customers and conduct our business
- Manage your team's resource level, and prepare and justify budgets and plans against expected volumes
- Communicate effectively to your team, informing of key business results, continuous improvement initiatives, and important messages regarding process, people and Health and Safety
- Work closely with other support teams (Agency partners, HR, Planning, Engineering, Facilities and Safety Team) to achieve Site and Operations network targets.
- Continuously encourage self-improvement, training and development of your teams to support succession planning
- Champion the process of continuous improvement, guiding your team in delivering initiatives to make our customer experience even better
- Challenge and amend performance metrics to deliver improvements to productivity and standards
- Ensure food safety mechanisms that protect product quality are adhered to
- Provide comprehensive handovers to subsequent managers; presenting operating highlights, risks and opportunities
About you
Naturally you are an excellent communicator and have good numerical skills, both verbal and written. You thrive working in a KPI driven environment and are quick thinking so can react to changing situations. You will also have experience in leading large and diverse teams in a fast paced environment. Passion for developing people with a proven track record of spotting and nurturing talent demonstrable through formal talent mapping and succession planning. High levels of PC/Microsoft package literacy, as well as experience and knowledge of best practice Health & Safety ways of working are a must for this role. As well as a sincere bias for action and be passionate about achieving results and driving production through efficiency and process improvement and an ability to demonstrate effective problem-solving and analytical capability to influence business and technical audiences. Previous experience in a 24/7 warehouse or logistics environment on a similar scale, working knowledge of computerised warehouse management systems; previous experience working with all or parts of Google's suite and a track record of successfully working with budgets are also highly desirable.
What do I get in return?
Our employee benefits are designed for you, we care about people and we've ensured we have a wealth of benefits that focus on your well-being:
- Private healthcare
- Car salary sacrifice and Cycle to Work schemes
- A range of amazing benefits, including Free Shares and Life Assurance
- 15% off your shopping
- Company shop offering discounts of up to 70% on groceries from leading brands and major retailers
- Exclusive travel, retail and leisure discounts nationwide
- 22 weeks paid maternity leave and 6 weeks paid paternity leave (once relevant service requirements complete)
- Enhanced Pension scheme, matching employee contributions up to 7% of salary
- Employee Assistance Programme
- Bonus Scheme
We're in it together, we are proud of what we do, we can be even better.
Ocado is an equal opportunities employer and it takes its obligations under the Equality Act 2010 and Rehabilitation of Offenders Act 1974 very seriously. We treat all our employees fairly and equally, regardless of their gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, pregnancy and maternity, trade union membership or offending background, or the fact that they are a part-time worker or a fixed-term employee. Our employees and applicants for employment shall not be disadvantaged by any policies or conditions of service which cannot be justified as necessary for operational purposes.
Operations Manager in London employer: Ocado Logistics
Contact Detail:
Ocado Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to current employees at Ocado Logistics on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research Ocado's operations and think about how your experience aligns with their needs. Be ready to discuss how you can lead and motivate teams in a fast-paced environment, just like they do in their CFCs.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in previous roles. Highlight your ability to adapt and improve processes, which is key for an Operations Manager at Ocado.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Ocado team and being part of their innovative journey.
We think you need these skills to ace Operations Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about leading teams and driving operational excellence. Share specific examples of how you've motivated others in the past.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your experience and skills, especially those that align with our 5 Pillars: Safety, People, Customer, Delivery, and Cost. We appreciate brevity!
Tailor Your Application: Make sure to customise your application for the Operations Manager role. Highlight relevant experiences from your past that demonstrate your ability to manage large teams and improve processes. Show us why you're the perfect fit for Ocado!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts!
How to prepare for a job interview at Ocado Logistics
✨Know the Ocado Smart Platform Inside Out
Before your interview, make sure you understand the Ocado Smart Platform and how it revolutionises online grocery shopping. Familiarise yourself with its features, benefits, and how it integrates robotics and AI. This knowledge will show your enthusiasm for the role and your commitment to the company's mission.
✨Demonstrate Your Leadership Skills
As an Operations Manager, you'll be leading large teams. Prepare examples of how you've successfully motivated and developed teams in fast-paced environments. Think about specific challenges you've faced and how you overcame them, as this will highlight your problem-solving skills and ability to drive performance.
✨Emphasise Continuous Improvement
Ocado values innovation and continuous improvement. Be ready to discuss initiatives you've implemented in previous roles that improved efficiency or customer experience. Show how you can bring this mindset to the team and contribute to their ongoing success.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle time-sensitive situations. Practice responding to hypothetical challenges related to resource management, budget justification, and health and safety compliance. This will help you demonstrate your quick thinking and analytical capabilities during the interview.