Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the knowledge management strategy to enhance information access for all colleagues.
- Company: Join Ocado Logistics, a forward-thinking company dedicated to improving workplace efficiency and culture.
- Benefits: Enjoy flexible work options, generous leave, private medical cover, and exclusive employee discounts.
- Why this job: Make a real impact by shaping knowledge sharing and improving employee experiences across the organisation.
- Qualifications: Experience in knowledge management or content strategy is essential; familiarity with Oracle Knowledge Centre is a plus.
- Other info: This role offers autonomy to innovate and drive cultural change within the company.
The predicted salary is between 36000 - 60000 £ per year.
At Ocado Logistics, we don’t just move goods - we move with purpose. As we continue to evolve, we're looking for a Knowledge Manager who’s ready to shape how our people access and use information across the business.
As our Knowledge Manager within the People Services team, you’ll lead the charge in creating a smarter, faster, and more connected workplace. You’ll design and own the knowledge management strategy - ensuring every colleague, from HR to payroll, can access accurate and helpful information exactly when they need it.
Using tools like Oracle Knowledge Centre, you’ll help transform the way our people self-serve and solve problems, reducing resolution times and improving employee experience. It’s more than content management - it’s building a culture of shared knowledge and continuous improvement.
Your Impact
- Knowledge Management & Content Governance
- Oversee taxonomy, tagging, and content structure to improve searchability.
- Ensure all content is accurate, relevant, and easy to find.
- Oracle Knowledge Centre Implementation & Optimisation
- Lead rollout and optimisation of Oracle Knowledge Centre across People Services.
- Monitor system usage and performance to drive improvements.
- Integrate with HRIS, case management, and self-service tools for smooth access.
- Stakeholder Engagement & Training
- Work with HR, IT, and SMEs to curate and maintain high-quality content.
- Deliver training and guidance to encourage effective content creation.
- Engage proactively with teams to identify gaps and refine strategies.
- Continuous Improvement & Performance Measurement
- Define and monitor key metrics (e.g. search success, case deflection, usage).
- Use insights from data to improve knowledge effectiveness.
- Stay up to date on best practices and innovations in knowledge management.
You’ll Thrive in This Role If You:
- Bring experience in knowledge management, content strategy or digital platforms.
- Understand taxonomy, content governance, and how to make search work smarter.
- Can translate complex content into something people can actually use.
- Are confident working cross-functionally and influencing without authority.
- Have worked with Oracle Knowledge Centre—or are ready to get to grips with it fast.
Even Better If You Also:
- Have experience in a People Services or HR environment.
- Understand AI-powered search or content automation.
- Know how to embed cultural change through knowledge sharing.
This role offers genuine variety and the rare opportunity to take full ownership of our knowledge content strategy. From shaping how information is structured and accessed, to driving long-term improvements across systems and teams, you’ll have the autonomy to build something that truly makes a difference. You'll be trusted to lead, innovate, and embed a knowledge culture that empowers our people, enhances self-service, and improves the everyday experience for thousands of colleagues across Ocado Logistics.
Why Ocado?
- Flexible Work: Enjoy 30 days of 'work from anywhere' policy for a balanced life.
- Wellbeing Support: Access dedicated apps and an Employee Assistance Programme for holistic well-being.
- Generous Leave: Begin with 25 days, growing to 27 after 5 years, with an option to buy more.
- Pension Plan: Secure your future with our pension scheme, featuring up to 7% employer contribution matching.
- Private Medical Cover: Rest easy with comprehensive private medical insurance.
- Family-Friendly: We support your family with maternity, adoption, shared parental leave, and paternity leave.
- Financial Aid: Get interest-free train tickets and join our Cycle to Work Scheme.
- Shuttle Services: Convenient free shuttle buses connect you to work.
- Share Schemes: Join exciting share plans to participate in our success.
- Shopping Perks: Enjoy a 15% discount on Ocado.com and savings at popular retailers and restaurants.
- Financial Protection: We offer Income Protection and Life Insurance for financial security.
Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour nationality, ethnic or national origin, religion or belief, age, or disability or union membership status.
Apply now and help shape the future of knowledge at Ocado.
Contact Detail:
Ocado Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Knowledge Manager
✨Tip Number 1
Familiarise yourself with the Oracle Knowledge Centre before your interview. Understanding its features and functionalities will not only help you answer questions confidently but also demonstrate your proactive approach to the role.
✨Tip Number 2
Showcase your experience in knowledge management by preparing specific examples of how you've improved content governance or searchability in previous roles. This will highlight your ability to make an immediate impact at Ocado.
✨Tip Number 3
Engage with current trends in knowledge management and be ready to discuss innovative ideas during your interview. This shows that you're not just knowledgeable but also passionate about continuous improvement.
✨Tip Number 4
Network with professionals in the HR and knowledge management fields on platforms like LinkedIn. Building connections can provide insights into the company culture and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Knowledge Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in knowledge management, content strategy, and digital platforms. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about knowledge management and how your skills align with Ocado's goals. Mention specific tools like Oracle Knowledge Centre and your experience with them.
Showcase Your Achievements: Provide examples of past projects where you improved knowledge sharing or content governance. Quantify your impact with metrics, such as increased search success or reduced resolution times.
Proofread and Edit: Before submitting your application, carefully proofread your documents for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Ocado Logistics
✨Understand the Knowledge Management Landscape
Familiarise yourself with the principles of knowledge management, especially in a People Services context. Be prepared to discuss how you would approach creating a knowledge management strategy and the tools you would use, such as Oracle Knowledge Centre.
✨Showcase Your Cross-Functional Experience
Highlight any previous experience working across different teams, particularly HR and IT. Be ready to provide examples of how you've influenced stakeholders without direct authority, as this is crucial for the role.
✨Prepare for Content Governance Questions
Expect questions about taxonomy, content structure, and governance. Think about how you would ensure that all content is accurate and easily searchable, and be ready to share your ideas on improving content management processes.
✨Demonstrate Continuous Improvement Mindset
Be prepared to discuss how you would measure the effectiveness of knowledge management initiatives. Think of key metrics you would track and how you would use data insights to drive improvements in knowledge sharing and employee experience.