At a Glance
- Tasks: Support and optimise Oracle HCM and UKG systems for a seamless employee experience.
- Company: Join Ocado Logistics, a leader in innovative technology and customer experience.
- Benefits: Competitive salary, health perks, generous leave, and lifestyle benefits.
- Other info: Exciting career growth opportunities in a supportive, inclusive environment.
- Why this job: Be part of a dynamic team transforming the shopping experience with cutting-edge tech.
- Qualifications: Experience with Oracle HCM and UKG systems, strong problem-solving skills.
The predicted salary is between 40000 - 50000 £ per year.
Why Ocado? Here at Ocado Logistics, it's our mission to provide an outstanding customer experience for our partners, developing groundbreaking technology, opening multiple sites at an accelerating rate, and engaging in exciting new business partnerships around the world - changing the way the world shops, for good. We are the beating heart of our UK business and comprise a network of cutting‑edge warehouses and offices across the country. We ensure that we optimise the experience and use our proprietary technology across the supply chain to deliver an exceptional shopping experience, while delivering bags of possibilities for our employees and a career that will ensure no two days are ever the same.
Location: Hatfield, England
Work Schedule: Monday-Friday (Hybrid)
About The Role
We have an exciting opportunity for an Application Support Engineer to join on a Hybrid basis our growing Logistics Technology team. As part of a brand‑new support function, you will be the technical core of our infrastructure modernisation. You will champion 2nd and 3rd level support for our new implementations of Oracle HCM and UKG Workforce Management, directly improving services that support over 15,000 employees nationwide.
You Will Be:
- Utilising your expertise to support and maintain key performance metrics for our Oracle HCM and UKG Workforce Management systems.
- Collaborating directly with Payroll and HR teams to troubleshoot and refine end‑to‑end processing, from UKG time‑entry to final BACS generation.
- Executing configuration and code changes with a holistic view of our business processes and system architecture.
- Continuously improving our support framework through automation, self‑service capabilities, and packaging routine tasks for 1st‑level teams.
- Managing vendor relationships, driving the escalation process, and assisting in the technical design of new customer requirements.
About You
You bring in‑depth experience supporting Oracle HCM implementations (including incident, problem, and root‑cause analysis) alongside a strong understanding of Oracle Cloud Payroll and UKG systems. You can confidently provide expert guidance on Oracle Payroll best practices, compliance, and statutory requirements. You possess exemplary customer service skills and are comfortable presenting to and collaborating with senior stakeholders, vendors, and cross‑functional teams. You are self‑motivated, maintain a positive attitude, and can operate independently to make progress even when navigating project ambiguity. You are eager to shape a brand‑new function, fostering a culture of excellence and continuous improvement.
What You Can Expect In Return
- Competitive salaries, up to 7% matching pension contributions, Income Protection, and Life Insurance.
- Health & Wellbeing: Private medical insurance, holistic wellbeing apps, and an Employee Assistance Programme.
- Work‑Life Balance: 25 days of annual leave (growing to 27 after 5 years) with an option to buy more, plus family‑friendly parental leave policies.
- A 15% discount on Ocado.com, a variety of lifestyle benefits (Cycle to Work, car salary sacrifice), exciting share schemes, and an award‑winning recognition program.
Ocado Group is an equal‑opportunities employer. We ensure all candidates are treated fairly and without discrimination, regardless of sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, disability, or union membership. If you require reasonable adjustments during the recruitment process, please let us know.
Hybrid Application Support Engineer – Oracle HCM/UKG in Hatfield employer: Ocado Logistics
At Ocado, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Hatfield that fosters innovation and collaboration. Our commitment to employee growth is evident through competitive salaries, comprehensive health benefits, and a strong focus on work-life balance, ensuring that every team member can thrive both personally and professionally. Join us in revolutionising the shopping experience while enjoying unique perks like a generous leave policy and exciting share schemes.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Application Support Engineer – Oracle HCM/UKG in Hatfield
✨Tip Number 1
Network like a pro! Reach out to current employees at Ocado on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Application Support Engineer role.
✨Tip Number 2
Prepare for the interview by brushing up on your Oracle HCM and UKG knowledge. Be ready to discuss specific scenarios where you've tackled challenges in these systems, as this will show you're the right fit for the team.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share examples of how you've improved processes or resolved issues in previous roles. This will highlight your ability to contribute to Ocado's mission of optimising customer experience.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Ocado family.
We think you need these skills to ace Hybrid Application Support Engineer – Oracle HCM/UKG in Hatfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Application Support Engineer. Highlight your experience with Oracle HCM and UKG systems, and don’t forget to showcase your customer service skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our mission at Ocado. We love seeing enthusiasm and a personal touch, so let your personality come through!
Showcase Problem-Solving Skills:In your application, be sure to include examples of how you've tackled challenges in previous roles. We’re looking for someone who can navigate ambiguity and drive improvements, so share those success stories with us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Ocado Logistics
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Oracle HCM and UKG systems. Be ready to discuss specific features, functionalities, and any recent updates. This will show that you're not just familiar with the systems but also genuinely interested in how they can improve business processes.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've tackled technical issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical skills and ability to work under pressure.
✨Engage with Stakeholders
Since the role involves collaborating with Payroll and HR teams, think about how you can effectively communicate with different stakeholders. Prepare to discuss how you’ve successfully worked with cross-functional teams in the past and how you can bridge gaps between technical and non-technical staff.
✨Emphasise Continuous Improvement
Ocado values innovation and improvement, so be ready to talk about how you’ve contributed to enhancing support frameworks or automating processes in previous roles. Share your ideas on how you could bring a culture of excellence to the new support function.
