At a Glance
- Tasks: Support and optimise Oracle HCM and UKG systems to enhance employee experience.
- Company: Join Ocado Logistics, a leader in innovative technology and customer experience.
- Benefits: Competitive salary, health insurance, generous leave, and lifestyle perks.
- Other info: Exciting career growth opportunities in a supportive, hybrid work environment.
- Why this job: Be part of a dynamic team transforming the shopping experience for thousands.
- Qualifications: Experience with Oracle HCM and UKG systems, strong problem-solving skills.
The predicted salary is between 40000 - 50000 £ per year.
Here at Ocado Logistics, it's our mission to provide an outstanding customer experience for our partners, developing groundbreaking technology, opening multiple sites at an accelerating rate, and engaging in exciting new business partnerships around the world - changing the way the world shops, for good. We are the beating heart of our UK business and comprise a network of cutting‑edge warehouses and offices across the country. We ensure that we optimise the experience and use our proprietary technology across the supply chain to deliver an exceptional shopping experience, while delivering bags of possibilities for our employees and a career that will ensure no two days are ever the same.
Location: Hatfield, England
Work Schedule: Monday-Friday (Hybrid)
About The Role
We have an exciting opportunity for an Application Support Engineer to join on a Hybrid basis our growing Logistics Technology team. As part of a brand‑new support function, you will be the technical core of our infrastructure modernisation. You will champion 2nd and 3rd level support for our new implementations of Oracle HCM and UKG Workforce Management, directly improving services that support over 15,000 employees nationwide.
You Will Be:
- Utilising your expertise to support and maintain key performance metrics for our Oracle HCM and UKG Workforce Management systems.
- Collaborating directly with Payroll and HR teams to troubleshoot and refine end‑to‑end processing, from UKG time‑entry to final BACS generation.
- Executing configuration and code changes with a holistic view of our business processes and system architecture.
- Continuously improving our support framework through automation, self‑service capabilities, and packaging routine tasks for 1st‑level teams.
- Managing vendor relationships, driving the escalation process, and assisting in the technical design of new customer requirements.
About You
You bring in‑depth experience supporting Oracle HCM implementations (including incident, problem, and root‑cause analysis) alongside a strong understanding of Oracle Cloud Payroll and UKG systems. You can confidently provide expert guidance on Oracle Payroll best practices, compliance, and statutory requirements. You possess exemplary customer service skills and are comfortable presenting to and collaborating with senior stakeholders, vendors, and cross‑functional teams. You are self‑motivated, maintain a positive attitude, and can operate independently to make progress even when navigating project ambiguity. You are eager to shape a brand‑new function, fostering a culture of excellence and continuous improvement.
What You Can Expect In Return:
Competitive salaries, up to 7% matching pension contributions, Income Protection, and Life Insurance. Health & Wellbeing: Private medical insurance, holistic wellbeing apps, and an Employee Assistance Programme. Work‑Life Balance: 25 days of annual leave (growing to 27 after 5 years) with an option to buy more, plus family‑friendly parental leave policies. A 15% discount on Ocado.com, a variety of lifestyle benefits (Cycle to Work, car salary sacrifice), exciting share schemes, and an award‑winning recognition program.
Ocado Group is an equal‑opportunities employer. We ensure all candidates are treated fairly and without discrimination, regardless of sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, disability, or union membership. If you require reasonable adjustments during the recruitment process, please let us know.
Application Support Engineer in Hatfield employer: Ocado Logistics
At Ocado, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Hatfield that fosters innovation and collaboration. Our commitment to employee growth is evident through competitive salaries, comprehensive health benefits, and a strong focus on work-life balance, ensuring that our team members thrive both personally and professionally. Join us in revolutionising the shopping experience while enjoying unique perks like a generous discount on Ocado.com and opportunities for career advancement in a rapidly expanding company.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Engineer in Hatfield
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Ocado on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into Ocado's tech and values. Show us that you understand their mission and how your skills as an Application Support Engineer can help them achieve it.
✨Tip Number 3
Practice your problem-solving skills! Be ready to tackle real-world scenarios related to Oracle HCM and UKG systems during the interview. We love seeing candidates who can think on their feet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Ocado team.
We think you need these skills to ace Application Support Engineer in Hatfield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Application Support Engineer role. Highlight your experience with Oracle HCM and UKG systems, as well as any relevant projects that showcase your problem-solving skills.
Showcase Your Customer Service Skills:Since this role involves collaborating with Payroll and HR teams, emphasise your customer service experience. Share examples of how you've successfully communicated with stakeholders and resolved issues in previous roles.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use bullet points where possible to make your achievements stand out, and ensure your passion for technology and continuous improvement shines through.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. This way, your application will be reviewed by our team, and you'll be one step closer to joining us at Ocado!
How to prepare for a job interview at Ocado Logistics
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Oracle HCM and UKG Workforce Management systems. Be ready to discuss specific features, functionalities, and any recent updates. This will show that you're not just familiar with the systems but also genuinely interested in how they can improve the customer experience.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully troubleshot issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your analytical skills and ability to handle challenges effectively.
✨Engage with Stakeholders
Since the role involves collaborating with Payroll and HR teams, think about how you can communicate effectively with different stakeholders. Prepare to discuss how you’ve worked with cross-functional teams in the past and how you can bridge gaps between technical and non-technical staff.
✨Emphasise Continuous Improvement
Ocado values a culture of excellence and continuous improvement. Be ready to share your ideas on how to enhance support frameworks or automate processes. This shows that you’re proactive and committed to making a positive impact in your role.
