Lead manager in Gateshead

Here at Ocado Logistics, it’s our mission to provide an outstanding customer experience for our partners, developing groundbreaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world - changing the way the world shops, for good.

We are the beating heart of our UK business and comprise a network of cutting edge warehouses and offices across the country that ensure that we optimise the experience and use our proprietary technology across the supply chain to deliver an exceptional shopping experience. At the same time delivering bags of possibilities for our employees and a career that will ensure no two days are ever the same.

Due to continued growth, Ocado Logistics is thrilled to announce the launch of our brand-new site in Gateshead! We’re recruiting a Team Manager — an exciting leadership opportunity to drive site performance and shape its success from day one. If you’re ready to take on a fresh challenge and make a real impact, this is your chance to be part of something from the ground up.

As a Team Manager, you’ll oversee shift operations across people, fleet, facilities, and customer delivery. Leading by example, you’ll inspire and motivate your team to deliver operational excellence while maintaining the highest standards of safety and customer service. You’ll work closely with frontline managers and support teams to ensure smooth day-to-day operations, stepping in to lead in the absence of senior management when required.

This role offers the opportunity to shape a positive, high-performing culture, influence how the site operates, improve engagement and retention, and make a meaningful impact on both our people and our customers. If you’re passionate about leading with purpose, coaching and developing others, and delivering outstanding service, this is the role for you.

What You’ll Be Doing

As a Team Manager, you will take full responsibility for leading and delivering a safe, efficient, and high-performing operation. Your key responsibilities will include:

• Managing fleet, facilities, and operational assets to ensure safety, compliance, and availability
• Ensuring all customer orders are delivered on time and to the highest standard
• Overseeing shift performance, resource allocation, KPIs, and operational risk management
• Take ownership of people management, including coaching, performance and formal processes, while building a motivated and high-performing team.
• Championing Health & Safety and embedding safe systems of work across the site
• Monitoring routes in real time and resolving operational issues quickly and effectively
• Driving delivery quality, customer satisfaction, and service excellence
• Maintaining high levels of driver engagement, attendance, and performance
• Promoting collaboration, teamwork, and clear communication across shifts
• Taking accountability for results, proactively solving problems, and continuously improving processes

Who Should Apply?

We are looking for an ambitious Team Manager who thrives in a fast-paced environment and is confident in managing both people and performance. You will ideally have:

• Proven experience within a fast-paced logistics or operational environment, managing multiple priorities to tight deadlines
• Strong organisational skills with the ability to coordinate people, routes, and processes effectively
• Good IT proficiency and confidence using tracking systems, reporting tools, and administrative platforms
• Excellent communication and problem-solving skills, with a calm and proactive approach to resolving issues
• Experience conducting formal meetings such as investigations (advantageous)
• A strong customer focus and understanding of how operational delivery impacts overall customer experience
• Flexibility to work rotational shifts, including weekends, in line with the site rota

What you can expect to receive in return

At Ocado we believe in a workplace where everyone feels valued and supported, so you’ll find a safe and collaborative atmosphere that is as fresh as our produce as well as an award winning recognition programme and benefits package that includes a healthy work-life balance, extensive healthcare coverage, competitive salaries, and exclusive employee discounts.

• Pension Plan: Secure your future with our pension scheme, featuring up to 7% employer contribution matching.
• Financial Protection: We offer Income Protection and Life Insurance for financial security.
• Wellbeing Support: Access dedicated apps and an Employee Assistance Programme for holistic well-being.
• Private Medical Cover: Rest easy with comprehensive private medical insurance.
• Generous Leave: Growing after 5 years, with an option to buy more.
• Family-Friendly: We support your family with maternity, adoption, shared parental leave, and paternity leave.
• Share Schemes: Join exciting share plans to participate in our success.
• Lifestyle benefits: Our benefits platform includes a Cycle to Work scheme, car salary sacrifice, and much more.
• Shopping Perks: Enjoy a 15% discount on Ocado.com and savings at popular retailers, days out, and restaurants.

Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status.