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- Tasks: Train drivers and delivery staff in customer service, safety, and performance.
- Company: Join Ocado Logistics, a leader in innovative retail logistics transforming shopping experiences.
- Benefits: Enjoy mental health support, flexible working, and financial perks like interest-free loans.
- Why this job: Be part of a mission-driven team that values growth, diversity, and exceptional service.
- Qualifications: Must be a DVSA Approved Driving Instructor with a clean driving record.
- Other info: Opportunity for career development in compliance-based training courses.
The predicted salary is between 28800 - 43200 £ per year.
Help us drive excellence – and inspire others to do the same.
Are you passionate about delivering exceptional customer service? Do you have a knack for coaching others to perform at their best? At Ocado Logistics, we’re looking for a Delivery Operations Trainer to support our site operations by helping our drivers and delivery colleagues reach new heights in safety, service, and performance.
Here at Ocado Logistics it’s our mission to provide an outstanding customer experience for our partners, developing groundbreaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world - changing the way the world shops, for good.
We are the beating heart of our UK business and comprise a network of cutting edge warehouses and offices across the country that ensure that we optimise the experience and use our proprietary technology across the supply chain to deliver an exceptional shopping experience. As a key part of the delivery operations team, you’ll shape the Ocado customer experience through impactful site based training and development.
- Deliver training to new and existing staff on customer service, food safety, manual handling, and safe systems of work.
- Provide both practical and theory-based driver coaching to improve risk awareness, driving skills, and promote a positive driving mindset.
- Offer constructive feedback and track trainee progress.
- Keep training records accurate, complete, and audit-ready.
- Be responsible for delivering the full suite of training required at the site, including Site Marshal training.
We’re also looking for someone who’s keen to grow and develop—particularly in delivering compliance-based courses such as Food Safety and Health & Safety, as needed.
- DVSA Approved Driving Instructor status (Fleet registered is a bonus).
- No more than 3 points on your driving licence.
- A flexible approach to delivering training at various locations.
- Ability to deliver clear, honest feedback to help others grow.
Wellbeing support: Mental health apps + Employee Assistance Programme.
Pension: Private medical insurance.
Family-friendly policies: Maternity, adoption, shared parental, and paternity leave.
Financial perks: Interest-free train ticket loans + Cycle to Work scheme.
Free shuttle bus services.
Share schemes: Shopping discounts: Financial protection: Income Protection and Life Insurance cover.
At Ocado Logistics, we’re on a mission to change the way the world shops—for good. With cutting-edge warehouses and tech-enabled delivery, we’re reimagining the future of retail logistics. As part of the Ocado Group, we’re proud to be an equal opportunities employer. We value diversity and do everything we can to ensure our people are treated fairly and with respect—regardless of background, beliefs, or identity.
If you’re someone who leads by example, thrives on helping others succeed, and is ready for the next step in your Ocado journey—apply now and help us shape the future of delivery training.
Commerciële trainer employer: Ocado Logistics
Contact Detail:
Ocado Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commerciële trainer
✨Tip Number 1
Familiarise yourself with Ocado's values and mission. Understanding their commitment to exceptional customer service and innovative technology will help you align your coaching style with their goals, making you a more attractive candidate.
✨Tip Number 2
Network with current or former employees of Ocado Logistics. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations, which you can leverage during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully delivered training or coaching in the past. Highlighting your ability to improve performance and safety through practical training will resonate well with the hiring team.
✨Tip Number 4
Stay updated on industry trends related to delivery operations and customer service. Demonstrating your knowledge of current best practices and innovations in logistics will show your commitment to professional growth and excellence in training.
We think you need these skills to ace Commerciële trainer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Delivery Operations Trainer position. Tailor your application to highlight your relevant experience in customer service, coaching, and training.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles where you delivered training or coaching, particularly in areas like manual handling, customer service, or driver coaching. Use specific examples to demonstrate your impact.
Showcase Your Passion: Express your enthusiasm for delivering exceptional customer service and helping others succeed. Share personal anecdotes or experiences that illustrate your commitment to training and development.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a trainer role.
How to prepare for a job interview at Ocado Logistics
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service during the interview. Share specific examples of how you've gone above and beyond in previous roles to enhance customer experiences.
✨Demonstrate Coaching Skills
Prepare to discuss your coaching style and provide examples of how you've successfully trained or mentored others. Highlight any specific techniques you use to motivate and develop individuals, especially in a delivery or operational context.
✨Be Ready for Practical Scenarios
Expect to be asked about practical training scenarios. Think about how you would approach training on topics like manual handling or food safety, and be prepared to outline your methods and the rationale behind them.
✨Emphasise Flexibility and Adaptability
Since the role requires delivering training at various locations, highlight your flexibility and willingness to adapt to different environments. Share experiences where you've successfully adjusted your approach based on the audience or setting.
