Overview
Join Ocado Logistics as a Customer Service Team Member and deliver high‑quality groceries on time, using our automated route planning to keep delivering smiles to thousands of customers. You’ll work wherever the weather takes you, enjoy paid breaks, and benefit from a competitive base rate plus shift and overtime premiums.
Key Responsibilities
- Deliver groceries safely and on schedule to customers across the service area.
- Maintain accurate records of deliveries, returns, and vehicle conditions.
- Provide friendly, helpful customer service during every interaction.
- Handle alcohol‑product deliveries in compliance with relevant regulations.
- Follow all safety procedures and company policies during the course of duties.
Benefits
- Company pension up to 7% match after 3 months.
- Digital health and wellbeing service, including virtual GP appointments.
- Discounts on high street shopping, entertainment, and restaurants.
- Life insurance coverage from day one.
- 15% off weekly shop with Ocado.com.
- Optional voluntary benefits such as discounted dental and travel insurance.
- Career progression opportunities; 87% of salaried roles are filled internally.
Requirements
- Full UK or EU driving licence.
- 12 months of driving experience.
- No more than 6 penalty points.
- No driving disqualifications in the past 5 years.
- Minimum age 18 for alcohol‑product deliveries.
- Good communication skills for a customer‑facing role.
Contract and Compensation
Permanent contract, 40 hours per week (including paid breaks). You will work any 5 days out of 7, with shifts in the AM and PM. Shift start times can begin as early as 05:30 and end as late as 12:00 midnight. Shifts are scheduled up to 13 weeks in advance. Pay is lunar (paid every four weeks) and includes a basic hourly rate of £13.96, with additional premiums for evenings, Sundays, and overtime ranging from £1.12 to £18.57 depending on shift and time.
EEO Statement
We are proud to prioritise inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for people with disabilities. Whatever your background or story, you’ll find a home at Ocado Logistics.
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Driver in City of London employer: Ocado Logistics
At Ocado Logistics, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment where every employee is valued. As an LGV Instructor, you'll enjoy a unique 4-day work week, competitive salaries, and extensive benefits including private medical cover and a robust pension plan, all while making a meaningful impact on the next generation of drivers. With opportunities for personal growth and a commitment to diversity, Ocado is the perfect place for those looking to thrive in their careers while maintaining a healthy work-life balance.
