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For Companies At a Glance
- Tasks: Lead and motivate teams in a fast-paced logistics environment while ensuring safety and performance standards.
- Company: Join Ocado, a leading online grocery retailer committed to diversity and employee wellbeing.
- Benefits: Enjoy competitive pay, career development opportunities, and a supportive work culture.
- Why this job: Make a real impact by fostering a positive team culture and enhancing customer satisfaction.
- Qualifications: Previous management experience in logistics, strong communication skills, and a passion for people.
- Other info: Shifts may include weekends; physical tasks and safety equipment are required.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Key Customers and Collaborators
- Personal Shoppers, Area Coordinators and OM\’s
- Support functions: People Team, Planning, Health and Safety and Project teams
- Customer Service Team Members & Marshalls
- Engineering / Solutions Teams Agency Partners and their representatives
- Stock Availability and Site Services Teams
- Ocado Logistics Council and Union Representatives
Accountabilities
Safety
- Maintain exceptional health and safety standards, promoting a positive on-site safety culture ensuring SSOWs/Risk Assessment materials for your business unit are fit for purpose are adhered to
- Publish safety briefs and implement sustainable corrective actions when applicable
- Complete detailed adverse event investigations in a timely manner
- Publish Safety awareness material as required
- Review and develop SSOWs and Risk Assessment material
People
- Create and maintain an exceptional employee experience within your team
- Lead your teams to foster a culture of respect, identity, loyalty, trust and aspiration where people are engaged and motivated to commit to Ocado and our values
- Foster our Diversity and Inclusion journey by empowering people and by respecting and appreciating what makes them different
- Help improve the health, safety and wellbeing of your team by actively promoting our wellbeing strategy and associated initiatives
- Be responsible for key people KPIs for your Business Unit including labour turnover and absence %
- Drive the training and coaching of your team, promoting progression and personal development and equipping them with the skills and tools to perform their job to the highest standards
- Deliver the new starter on- boarding experience developing your team and driving retention
- Conduct formal meetings, understanding and applying the relevant policies appropriately
- Actively organise and participate in initiatives encouraging site-wide engagement
Customer and Cost
- Utilise Operational Excellence resources to actively improve end to end performance and enhanced customer performance
- Contribute to and sustain cadence frameworks maintaining standards and generating improvement opportunities
- Find practical and simple solutions to complex problems without sacrificing quality or core functionality
- Lead the pursuit of excellent housekeeping standards by promoting pride in the operation and ownership of the outcomes
- Ensure food safety mechanisms that protect product quality are adhered to
- Provide comprehensive handovers; presenting operating highlights, risks and opportunities
Delivery
- Manage, motivate and support your team members within a time-sensitive and demanding operational environment
- Responsible for the delivery and reporting of specific area KPI metrics Lead in the daily management of pre shift briefings, labour allocation, chairing meetings, addressing friction points, job allocation and communicating with internal and external suppliers
- Communicate effectively with your team to control unexpected events and ensure that the requisite standards of safety, welfare, conduct and process are adhered to
- Work closely with other support teams including the People Team, Engineering, Facilities and Safety Advisors to achieve site operational targets
You will also be expected to:
- Undertake tiered management/personal shopper tasks if the need arises
- Stand/walk for extended periods
- Lift objects weighing up to 30kg (periodically) from the floor to shoulder height
- Wear protective equipment to ensure requisite standards of health and safety are maintained
- Train to use Mechanical Handling Equipment
- Work in environments ranging in temperature from 30o C to -30o C
- Support other sites from time to time to support the needs of the business
- Work shifts, including weekends, in an operational 24/7 environment.
Skills, Experience and Qualifications
The Ideal Candidate will possess:
Minimum:
- Previous management experience in a warehouse or logistics environment
- Experience and knowledge of best practice Health & Safety ways of working;
- Strong verbal & written communication and numeracy skills, used to working with & interpreting large volumes of data
- Passion for dealing with people and focus to achieve employee satisfaction
- Strong performance management knowledge and practical experience of conducting disciplinary & grievance investigations
- Working knowledge of computerised warehouse management systems & core operating reporting tools
- Experience with performance metrics
- High levels of PC/Microsoft package literacy
Preferred (in addition to minimum)
- Food Safety compliance – knowledge of key elements of food safety standards
- Experience of working in a 24/7 productivity conscious operation
- Mechanical Handling Equipment – Current qualifications / previous experience
- Previous experience in a continuous improvement environment & demonstrable problem-solving skills
- IOSH accreditation
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Area Manager employer: Ocado Logistics
Contact Detail:
Ocado Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Manager
✨Tip Number 1
Familiarise yourself with the key responsibilities outlined in the job description. Understanding the specific accountabilities, such as safety standards and employee engagement, will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Prepare examples of how you've successfully managed teams in high-pressure environments. Highlighting your experience in motivating staff and maintaining safety standards will resonate well with the hiring team.
✨Tip Number 4
Stay updated on industry trends related to logistics and warehouse management. Being knowledgeable about best practices in health and safety, as well as operational excellence, will set you apart from other candidates.
We think you need these skills to ace Area Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant management experience in warehouse or logistics environments. Emphasise your knowledge of health and safety practices, as well as any experience with performance metrics and team leadership.
Craft a Strong Cover Letter: In your cover letter, express your passion for employee satisfaction and your commitment to fostering a positive workplace culture. Mention specific examples of how you've successfully managed teams and improved operational performance in previous roles.
Highlight Relevant Skills: Clearly outline your strong verbal and written communication skills, along with your ability to interpret large volumes of data. If you have experience with computerised warehouse management systems, make sure to include that as well.
Showcase Problem-Solving Abilities: Provide examples in your application of how you've tackled complex problems in a previous role. This could include instances where you've implemented improvements or maintained high standards of safety and quality.
How to prepare for a job interview at Ocado Logistics
✨Showcase Your Leadership Skills
As an Area Manager, you'll be leading teams, so it's crucial to demonstrate your leadership abilities. Prepare examples of how you've motivated and developed your team in previous roles, focusing on fostering a positive culture and driving performance.
✨Emphasise Health and Safety Knowledge
Given the importance of health and safety in this role, be ready to discuss your experience with safety standards and practices. Highlight any specific instances where you implemented safety measures or improved safety culture in your previous positions.
✨Prepare for Data-Driven Questions
This role involves working with performance metrics and data analysis. Brush up on your numerical skills and be prepared to discuss how you've used data to drive improvements in operations or employee satisfaction in the past.
✨Demonstrate Problem-Solving Abilities
The job requires finding practical solutions to complex problems. Think of examples where you've successfully navigated challenges in a fast-paced environment, particularly in logistics or warehouse settings, and be ready to share these during the interview.
