3PL Logistics Contract Manager

Job Title: 3PL Logistics Contract Manager

Location: Hatfield (Hybrid – 2 days per week onsite)

Function: Supply Chain Excellence

Here at Ocado Logistics, it’s our mission to provide an outstanding customer experience for our partners -developing groundbreaking technology, opening multiple sites at an accelerating rate, and engaging in exciting new business partnerships around the world. We\’re changing the way the world shops -for good.

We are the beating heart of our UK business, comprising a network of cutting-edge warehouses and offices across the country. Our mission is to deliver an exceptional shopping experience by optimising our supply chain using proprietary technology – all while creating exciting opportunities for our people and ensuring that no two days are ever the same.

About the role:

We\’re looking for our first ever 3PL Logistics Contract Manager – a pivotal new hire who will shape the commercial and operational foundations of Ocado’s third-party logistics partnerships. As Ocado continues its exciting growth journey, outsourced logistics will play a critical role in enabling scalable and cost-effective delivery. This is your opportunity to build and lead the long-term 3PL strategy that supports that journey.

You’ll manage over £50 million in annual logistics spend, leading all aspects of 3PL contract management -from strategy and performance to commercial governance and continuous improvement. It’s a unique opportunity to influence real transformation, align with cross-functional stakeholders, and leave a legacy as the founding hire in a critical, high-impact role.

Due to the nature of this role, a full driving licence is essential -you’ll need to travel to partner and network locations when required.

You will be – Skills and responsibilities:

• Leading the commercial and contractual management of Ocado’s 3PL warehousing and transport partnerships.
• Using your logistics and negotiation expertise to deliver cost efficiencies, ensure compliance, and drive service excellence.
• Acting as the key point of contact across Finance, Legal, and Supply Chain to ensure full commercial alignment.
• Supporting performance reviews, continuous improvement efforts, and future 3PL onboarding activity.
• Bringing structure and visibility to open-book models, validating cost inputs and creating a new benchmark for commercial rigour.

To be successful as a 3PL Logistics Contract Manager, you’ll bring:

• Proven experience managing warehousing and/or transport logistics contracts (ideally with 3PL providers).
• Strong commercial acumen with hands-on knowledge of open-book and closed-book cost models.
• Excellent communication and stakeholder management skills -you can translate complex commercial data into clear business outcomes.
• Strong financial literacy with experience in forecasting, budgeting, and cost modelling.
• A strategic mindset -someone who sees both operational detail and the big picture.
• A full UK driving licence and the ability to travel between sites and supplier locations when needed.

What you can expect to receive in return:

At Ocado, we believe in a workplace where everyone feels valued and supported. You’ll find a safe and collaborative atmosphere, an award-winning recognition programme, and a benefits package that includes:

• Flexible work: 30 days of ‘work from anywhere’ policy per year.
• Wellbeing support: Dedicated apps and an Employee Assistance Programme.
• Generous leave: 25 days annual leave (rising to 27), plus options to buy more.
• Pension plan: Up to 7% employer contribution matching.
• Private medical cover for you and your family.
• Family-friendly leave policies including maternity, adoption, shared parental, and paternity.
• Financial perks: Interest-free train ticket loans, Cycle to Work scheme, and more.
• Shuttle services: Free shuttle buses to and from site.
• Share schemes: Get involved in our success.
• Shopping discounts: 15% off Ocado.com and savings at popular retailers.
• Financial protection: Income Protection and Life Insurance cover.

What’s next – Interview process:

We’re committed to finding the right person for this critical new role. Our interview process will typically include three stages:

• Introductory call (30 minutes with Richard Wandowski, our lead recruiter) – to learn more about you and answer any questions you may have.
• In-depth interview – a detailed discussion to explore your experience and suitability for the role.
• Stakeholder panel – meet key business partners to understand cross-functional expectations.
• The final stage may include an in-person interview, potentially involving a presentation.

Throughout the process, you can expect a mix of technical, situational, and behavioural questions designed to assess your skills and fit. You’ll have the opportunity to shape the process as much as we do -we want to make sure it’s the right fit for you, too.

Join Ocado Logistics today and play a key role in reshaping our 3PL strategy at a time of growth and opportunity.

Ocado Group is an equal opportunities employer and makes every effort to ensure that all potential employees are treated fairly and equally, regardless of sex, sexual orientation, marital status, race, colour, nationality, ethnic origin, religion or belief, age, disability, or union membership status.