At a Glance
- Tasks: Lead a large team to optimise delivery operations and enhance customer experience.
- Company: Join Ocado Logistics, a pioneering company transforming the shopping experience.
- Benefits: Enjoy competitive salary, extensive healthcare, and exclusive employee discounts.
- Other info: Inclusive workplace with excellent career growth and support for all backgrounds.
- Why this job: Be part of a dynamic team driving innovation in logistics and operations.
- Qualifications: Experience in operations management and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
Here at Ocado Logistics, it’s our mission to provide an outstanding customer experience for our partners, developing groundbreaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world - changing the way the world shops, for good.
We are the beating heart of our UK business and comprise a network of cutting edge warehouses and offices across the country that ensure that we optimise the experience and use our proprietary technology across the supply chain to deliver an exceptional shopping experience. At the same time delivering bags of possibilities for our employees and a career that will ensure no two days are ever the same.
Due to continued growth, Ocado Logistics is thrilled to announce the launch of our brand-new site in Stoke! As Delivery Operations Manager, you’ll play a pivotal role in site performance and customer experience. Leading a large team, you’ll be accountable for operational KPIs, resource planning, and ensuring safe, efficient, and cost-effective deliveries.
You’ll lead by example, inspire your teams, and bring a proactive, hands-on approach to problem solving. Success in this role means driving both operational excellence and employee engagement – living and breathing our five pillars: Safety, People, Customer, Delivery, and Cost.
Key Responsibilities- Full accountability for Stoke spoke operations, including staff, facilities, vehicles, and customer experience.
- Lead, develop, and motivate a team of 300 colleagues, including 5 Team Managers, 2 Site Support and CSTMS.
- Manage performance through operational KPIs, on-time delivery, absence, health & safety, and colleague development/appraisals.
- Oversee a large-scale operation of 100 vans delivering c.25,000 weekly orders.
- Plan resources and budgets effectively, ensuring operational and financial targets are met.
- Maintain strong communication across all levels, driving collaboration and customer service excellence.
- Take ownership of admin and data analysis – advanced spreadsheet skills are essential.
We’re looking for an experienced operational leader who thrives in a logistics or distribution environment. You’ll have:
- Proven experience in a senior operations or site management role (transport/fleet management is essential).
- A track record of managing large teams in a fast-paced, service-driven business.
- Strong leadership skills – charismatic, approachable, and able to inspire and motivate.
- A self-sufficient, proactive mindset, with the confidence to use initiative and drive improvements.
- Excellent organisational, analytical, and communication skills.
- Experience in high-volume logistics businesses is highly desirable.
At Ocado we believe in a workplace where everyone feels valued and supported, so you’ll find a safe and collaborative atmosphere that is as fresh as our produce as well as an award winning recognition programme and benefits package that includes a healthy work-life balance, extensive healthcare coverage, competitive salaries, and exclusive employee discounts.
Benefits include:- Pension Plan: Secure your future with our pension scheme, featuring up to 7% employer contribution matching.
- Financial Protection: We offer Income Protection and Life Insurance for financial security.
- Wellbeing Support: Access dedicated apps and an Employee Assistance Programme for holistic well-being.
- Private Medical Cover: Rest easy with comprehensive private medical insurance.
- Generous Leave: Growing after 5 years, with an option to buy more.
- Family-Friendly: We support your family with maternity, adoption, shared parental leave, and paternity leave.
- Share Schemes: Join exciting share plans to participate in our success.
- Lifestyle benefits: Our benefits platform includes a Cycle to Work scheme, car salary sacrifice, and much more.
- Shopping Perks: Enjoy a 15% discount on Ocado.com and savings at popular retailers, days out, and restaurants.
We are committed to equality, diversity and inclusion and welcome applications from all suitably qualified candidates. We do not discriminate on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We are happy to discuss reasonable adjustments to support you through the recruitment process.
We are proud to be a Disability Confident employer, prioritising inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for people with disabilities. So, whatever your background or story, you’ll find a home at Ocado Logistics.
Operations Manager employer: Ocado Group
Ocado Logistics is an exceptional employer, offering a dynamic and supportive work environment in Stoke where innovation meets opportunity. With a strong focus on employee well-being, competitive salaries, and extensive benefits including private medical cover and generous leave, we empower our team to thrive both personally and professionally. Join us to be part of a collaborative culture that values diversity and inclusivity, ensuring every day brings new challenges and rewards in the fast-paced world of logistics.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Ocado Logistics on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Ocado's values and recent news. Show us that you’re not just another candidate but someone who genuinely cares about our mission and can lead a team effectively.
✨Tip Number 3
Practice your leadership stories! We want to hear about times you’ve inspired teams or solved tough problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them memorable.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows us you’re keen and professional, which is exactly what we look for in an Operations Manager.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your experience in logistics and managing large teams, as well as any relevant KPIs you've achieved. We want to see how your skills align with our mission at Ocado!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you embody our five pillars: Safety, People, Customer, Delivery, and Cost. Be genuine and let your personality come through!
Showcase Your Leadership Style:In your application, give us a glimpse of your leadership style. Share examples of how you've motivated teams and driven operational excellence in previous roles. We love seeing proactive problem solvers who can inspire others!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you'll be able to keep track of your application status. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Ocado Group
✨Know Your Numbers
As an Operations Manager, you'll need to be on top of your KPIs. Brush up on relevant metrics like delivery times, resource allocation, and team performance. Be ready to discuss how you've improved these in past roles.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership skills. Think about times when you motivated a large team or resolved conflicts. Ocado values charisma and approachability, so let your personality shine through!
✨Understand the Business
Research Ocado Logistics and its mission. Familiarise yourself with their technology and operations. Being able to discuss how you can contribute to their goals will show you're genuinely interested in the role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of scenarios related to logistics challenges or team management. Practising your responses will help you articulate your proactive mindset effectively.
