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- Tasks: Support Partner Success Managers in enhancing partner operations and managing requests.
- Company: Join Ocado Group, a leader in online grocery innovation with a global reach.
- Benefits: Enjoy 30 days of remote work, 25 days annual leave, and private medical insurance.
- Why this job: Be part of a dynamic team that values collaboration and personal growth.
- Qualifications: Fluency in French and English, strong organisational skills, and a can-do attitude required.
- Other info: Hybrid role based in Hatfield or Barcelona, with occasional travel.
The predicted salary is between 36000 - 60000 £ per year.
Ocado Group is a technology-led, global, software and robotics platform business, with a strong retail heritage. Ocado has been at the forefront of innovation in the online grocery industry since it was founded in 2000. Its retail business, Ocado.com, is one of the world’s largest online-only supermarkets with over £2.2bn annual revenue and over 795,000 active customers.
About Us
Ocado Solutions is responsible for our corporate international partnerships, offering the proprietary Ocado Smart Platform (OSP) as a service to retailers around the world. OSP combines advanced physical automation with a full suite of software applications needed to run a world-class online grocery business delivering industry-leading efficiency, customer experience, and performance.
Since 2017, we’ve signed agreements with some of the world’s largest grocers, including Groupe Casino (France), Sobeys (Canada), ICA (Sweden), Kroger (USA), Coles (Australia), AEON (Japan), Alcampo (Spain), Lotte (South Korea), as well as our UK partners Morrisons and the Ocado/M&S joint venture.
About the Role
Partner Success Associates (PSAs) work closely with Partner Success Managers (PSMs) to ensure our retail partners make the most of OSP. You’ll support daily operations, manage partner requests, help coordinate deployments, and identify opportunities for operational improvement and growth. This position is hybrid with a balance of home working and 2 days/week based in our offices in Hatfield (UK) or Barcelona (Spain). Occasional travel to our other sites may be required. Fluency in both French and English is essential.
Key Responsibilities
- Provide day-to-day support to Partner Success Managers in delivering a high-quality service to partners
- Leverage internal knowledge resources to help address partner questions and requests
- Step in as a deputy during periods of absence to ensure continuity of support for our partners
- Prepare presentations, document meeting outcomes, and help track follow-up actions
- Stay informed about new product features and updates to support partner understanding
- Identify potential areas for improvement and share insights with the wider team
- Assist in the planning and coordination of new product rollouts, ensuring partners are ready and supported
- Collaborate with cross-functional teams to strengthen partner relationships
- Contribute to the sharing of knowledge and best practices across partner teams
About You
You’re someone who thrives in a dynamic, collaborative environment and enjoys solving problems and building relationships. You’re eager to learn and make an impact by supporting partners to succeed operationally and commercially.
Minimum:
- Fluent in both French and English
- A can-do attitude and clear desire to learn
- Strong stakeholder and relationship-building skills
- Highly organised, with excellent attention to detail
- Self-motivated, resilient, and comfortable multitasking under pressure
- Clear, confident communicator (written and verbal)
- Logical thinker who can deal with ambiguity
- Able to handle challenges with positivity and pragmatism
- Comfortable interacting with partner teams and large groups
- PC literate with experience using Google Suite
Preferred:
- Experience in a retail or logistics environment
- Familiarity with continuous improvement, optimisation, and growth-focused processes
- Experience working cross-functionally or in client-facing roles
- Experience with OSP or similar tech platforms
- Commercial or business management background
What We Offer You
We offer a competitive benefits package focused on your well-being and personal development: 30 days ‘working from anywhere in the world’ policy, 25 days annual leave (rising to 27 after 5 years) + holiday purchase option, private medical insurance from your first month… and many more that we’ll be happy to share with you during your recruiter call!
Ocado Group is an equal opportunities employer. We are committed to creating an inclusive environment and encourage applications from all qualified candidates, regardless of background, identity, or circumstances. Please let us know in your application if you need any special adaptations for the selection process. At Ocado Group we adapt our selection processes to our candidates.
Logistics & Growth Partner Success Manager (French Speaker) employer: Ocado Group
Contact Detail:
Ocado Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Logistics & Growth Partner Success Manager (French Speaker)
✨Tip Number 1
Familiarise yourself with the Ocado Smart Platform (OSP) and its features. Understanding how OSP works will not only help you in interviews but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Network with current or former employees of Ocado Group on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Brush up on your French language skills, especially in a business context. Since fluency in both French and English is essential for this role, being able to communicate effectively in both languages will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience in logistics or retail during the interview. Highlight any relevant projects or roles where you've successfully managed partner relationships or contributed to operational improvements.
We think you need these skills to ace Logistics & Growth Partner Success Manager (French Speaker)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in logistics, partner management, or retail environments. Emphasise your fluency in French and English, as this is a key requirement for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Ocado Group that resonate with you, such as their innovative approach to online grocery shopping and their commitment to partner success.
Showcase Problem-Solving Skills: Provide examples in your application of how you've successfully solved problems or improved processes in previous roles. This will demonstrate your ability to thrive in a dynamic environment, which is crucial for this position.
Highlight Communication Abilities: Since the role requires clear communication with partners and cross-functional teams, include examples of how you've effectively communicated in past experiences. This could be through presentations, meetings, or written correspondence.
How to prepare for a job interview at Ocado Group
✨Showcase Your Language Skills
Since fluency in both French and English is essential for this role, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in French, so practice speaking clearly and confidently.
✨Understand the Ocado Smart Platform
Familiarise yourself with the Ocado Smart Platform (OSP) and its features. Being able to discuss how OSP benefits retail partners will show your genuine interest in the company and the role, as well as your ability to support partner success effectively.
✨Highlight Your Problem-Solving Skills
The role requires someone who enjoys solving problems and building relationships. Prepare examples from your past experiences where you successfully navigated challenges or improved processes, demonstrating your logical thinking and resilience under pressure.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle partner requests and operational improvements. Think of specific situations where you collaborated with teams or managed stakeholder relationships, and be ready to explain your approach and outcomes.
