At a Glance
- Tasks: Drive growth strategies for top retailers using innovative e-commerce solutions.
- Company: Join Ocado Commercial, a leader in online grocery revolution.
- Benefits: Enjoy 25 days leave, private medical insurance, and flexible work options.
- Other info: Dynamic role with travel opportunities and excellent career growth.
- Why this job: Shape the future of retail while working with global giants.
- Qualifications: Experience in e-commerce, marketing, and strong analytical skills required.
The predicted salary is between 40500 - 49500 £ per year.
About Us
We are Ocado Commercial, and we are revolutionising online grocery. We partner with the world's leading retailers, providing our innovative Ocado Smart Platform (OSP) – a powerful blend of automation and software – to elevate their e-commerce capabilities. Join us and be part of a team that's shaping the future of retail, working with global giants from Kroger to AEON.
About the Role
The Senior Partner Growth Manager role is an exciting opportunity in our Partner Success Team to directly influence the commercial success of our partners, some of the largest retailers in EMEA. This position will require reasonable travel to Saudi Arabia and/or Europe.
Businesses that partner with Ocado come in all shapes and sizes, and leverage our technology in different ways. In this role, you will combine your knowledge of ecommerce, grocery retail, and online marketing with communication skills and analytical abilities to shape and influence how our partners grow online.
The Partner Growth Manager will work with the Ocado Partner Account team to drive the growth agenda in our partner’s business, enabling our partners to improve commercial outcomes, grow their customer base, order volume, and overall profitability. You will build effective relationships with key commercial, marketing, and ecommerce stakeholders in our partners’ businesses. You will leverage knowledge of customer objectives, strategic know-how, knowledge of the Ocado Smart Platform (OSP), as well as the expertise of our central growth subject matter experts to create and implement successful growth strategies.
You will become a first line of e-commerce growth support, leveraging our team of central subject matter experts for more in-depth support. You will support your internal stakeholders in the region with insights and reporting on growth topics, as well as be a source of information and support for your partners.
As part of the Partner Success Team you will be responsible for supporting our partners in their day to day use of OSP, ensuring that their webshop is configured optimally, using the most impactful OSP features, to drive maximum customer acquisition, retention and basket size. You will consult with partners through both in-depth projects in close collaboration with our Central Growth and/or Technology teams, as well as ongoing optimisation forums aimed at improving their commercial performance. You will leverage data to drive recommendations that improve overall performance.
The Partner Growth Manager is accountable for shaping and delivering growth strategy for their assigned Partner(s), supporting improved commercial outcomes including customer acquisition, retention, order growth and profitability. Works closely with the Partner’s ecommerce, marketing and technology teams and cross-functional Ocado stakeholders to align growth priorities and execution. Uses growth, trading and customer data and analytics to understand commercial performance, identify trends and opportunities, and deliver clear, actionable recommendations to Partners and internal stakeholders.
Accountable for translating Partner growth objectives into clear, prioritised growth initiatives and optimisation opportunities that support long-term commercial success, maximising the potential of the OSP platform. Acts as Ocado’s primary growth and ecommerce subject matter expert for the Partner, using deep knowledge of OSP capabilities and growth / go-to-market expertise to shape recommendations on ecommerce configuration, trading, monetisation and customer experience, as well as sustainable marketing and communications adapted to the local competitive landscape.
Owns the Partner relationship for e-commerce and growth OSP roadmap engagement, acting as the named point of contact for trading, monetisation, customer experience roadmap topic, and, in general, any non-operational topic. Represents Partner growth and ecommerce requirements and priorities into Ocado’s roadmap governance processes, supporting feature discovery with clear problem definition, context and Partner business case and value articulation. Monitors delivery and adoption of growth-critical features and capabilities, working with internal teams and Partners to maximise realised commercial value and improve utilisation of growth-enabling functionality. Identifies and escalates risks, dependencies or delivery issues that may impact the Partner’s ability to realise growth from OSP capabilities.
About you
- Languages: Fluency in English is essential. Arabic and European languages are highly desirable.
- Bias to action, capable of designing data-driven strategies but also secure implementation.
- Stakeholder, relationship building and networking skills.
- A team player who’s comfortable interacting with Partner teams.
- Self-motivated with an ability to deliver to deadlines and multi-task under pressure.
- Comfortable dealing with ambiguity and uncertainty.
- Able to handle difficult situations, facing challenges with positivity, confidence and pragmatism.
- Experience in one or several of the following fields:
- Performance marketing within a direct to consumer business (grocery ecommerce experience a plus).
- Commercial or trading experience in a direct to consumer business (grocery ecommerce experience a plus).
- Retail management consulting.
- Familiarity and passion for data-driven marketing, consumer insight, and ecommerce.
- Familiarity with or experience with measuring and optimizing key growth metrics including user growth, conversion, LTV.
What we offer
We believe in supporting our people with meaningful, flexible benefits that prioritise well-being and work-life balance. Here’s a snapshot of what you can expect:
- Time to recharge: 25 days annual leave (rising to 27 after 5 years), plus the option to buy more – and 30 days a year to work from anywhere in the world.
- Health & wellbeing: Private Medical Insurance from your first month, wellbeing support through specialist apps and EAP, plus Income Protection and Life Assurance.
- Family-first policies: 22 weeks paid maternity/primary carer leave and 6 weeks paid paternity leave.
- Financial support: Pension with employer matching up to 7%, share schemes (Sharesave & BAYE), and interest-free loans for train tickets.
- Commuter perks: Cycle to Work Scheme and free shuttle buses to/from Hatfield and Welwyn Garden City stations.
- Exclusive discounts: 15% off at Ocado.com with free delivery (starting in your first month).
Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status.
Senior Partner Growth Manager in Hatfield employer: Ocado Group
At Ocado Logistics, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every team member plays a crucial role in delivering outstanding customer experiences. With flexible part-time hours, competitive pay including paid breaks, and a comprehensive benefits package tailored to your lifestyle, we ensure that our employees feel valued and supported. Join us in Luton, where you'll enjoy a friendly atmosphere, opportunities for personal growth, and the chance to make a real difference in people's lives every day.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Partner Growth Manager in Hatfield
✨Get to Know Your E-commerce Community
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✨Attend E-commerce Events and Conferences
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✨Utilise Company Resources
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We think you need these skills to ace Senior Partner Growth Manager in Hatfield
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Ocado Group, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Ocado Group's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Ocado Group. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Ocado Group
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Ocado Group uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Ocado Group. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
