Ocado Group in Hatfield is seeking an experienced Amazon Customer Connect & Service Platform Specialist to join our Service Assurance team. This is a hands-on technical role responsible for the administration, configuration, support and continual improvement of our Amazon Customer Connect Agentic AI solution, operational service portals and supporting service management tooling.
You’ll work with stakeholders across Service Assurance, Engineering, Product teams and third-party suppliers to
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Connect Platform Engineer – CCaaS, AI & Automation in Hatfield employer: Ocado Group
At Ocado Logistics, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every team member plays a crucial role in delivering outstanding customer experiences. With flexible part-time hours, competitive pay including paid breaks, and a comprehensive benefits package tailored to your lifestyle, we ensure that our employees feel valued and supported. Join us in Luton, where you'll enjoy a friendly atmosphere, opportunities for personal growth, and the chance to make a real difference in people's lives every day.
