At a Glance
- Tasks: Support and optimise Oracle HCM and UKG systems to enhance employee experience.
- Company: Join Ocado Logistics, a leader in innovative technology and customer experience.
- Benefits: Competitive salary, health insurance, generous leave, and lifestyle perks.
- Other info: Hybrid work model with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team shaping the future of logistics with cutting-edge tech.
- Qualifications: Experience with Oracle HCM and UKG systems, strong problem-solving skills.
The predicted salary is between 40000 - 50000 € per year.
Location: Hatfield, England
Work Schedule: Monday-Friday (Hybrid)
Why Ocado?
Here at Ocado Logistics, it's our mission to provide an outstanding customer experience for our partners, developing groundbreaking technology, opening multiple sites at an accelerating rate, and engaging in exciting new business partnerships around the world - changing the way the world shops, for good. We are the beating heart of our UK business and comprise a network of cutting-edge warehouses and offices across the country. We ensure that we optimise the experience and use our proprietary technology across the supply chain to deliver an exceptional shopping experience, while delivering bags of possibilities for our employees and a career that will ensure no two days are ever the same.
About the Role
We wouldn't be able to positively impact the way the world shops without our passionate team members who keep our business running and our proprietary technology operating at optimum levels. We have an exciting opportunity for an Application Support Engineer to join on a Hybrid basis our growing Logistics Technology team.
As part of a brand-new support function, you will be the technical core of our infrastructure modernisation. You will champion 2nd and 3rd level support for our new implementations of Oracle HCM and UKG Workforce Management, directly improving services that support over 15,000 employees nationwide.
You Will Be:
- Utilising your expertise to support and maintain key performance metrics for our Oracle HCM and UKG Workforce Management systems.
- Collaborating directly with Payroll and HR teams to troubleshoot and refine end-to-end processing, from UKG time-entry to final BACS generation.
- Executing configuration and code changes with a holistic view of our business processes and system architecture.
- Continuously improving our support framework through automation, self-service capabilities, and packaging routine tasks for 1st-level teams.
- Managing vendor relationships, driving the escalation process, and assisting in the technical design of new customer requirements.
About You
You bring in-depth experience supporting Oracle HCM implementations (including incident, problem, and root-cause analysis) alongside a strong understanding of Oracle Cloud Payroll and UKG systems. You can confidently provide expert guidance on Oracle Payroll best practices, compliance, and statutory requirements. You possess exemplary customer service skills and are comfortable presenting to and collaborating with senior stakeholders, vendors, and cross-functional teams. You are self-motivated, maintain a positive attitude, and can operate independently to make progress even when navigating project ambiguity. You are eager to shape a brand-new function, fostering a culture of excellence and continuous improvement.
What You Can Expect in Return
At Ocado, we believe in a workplace where everyone feels valued and supported, so you'll find a safe and collaborative atmosphere that is as fresh as our produce. Our comprehensive benefits package includes:
- Competitive salaries, up to 7% matching pension contributions, Income Protection, and Life Insurance.
- Health & Wellbeing: Private medical insurance, holistic wellbeing apps, and an Employee Assistance Programme.
- Work-Life Balance: 25 days of annual leave (growing to 27 after 5 years) with an option to buy more, plus family-friendly parental leave policies.
- A 15% discount on Ocado.com, a variety of lifestyle benefits (Cycle to Work, car salary sacrifice), exciting share schemes, and an award-winning recognition program.
Ocado Group is an equal-opportunities employer. We ensure all candidates are treated fairly and without discrimination, regardless of sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, disability, or union membership. If you require reasonable adjustments during the recruitment process, please let us know.
Apply now to join our growing team at Ocado Logistics and help shape the future of logistics through data-driven innovation.
Application Support Engineer in Hatfield employer: Ocado Group
At Ocado, we pride ourselves on fostering a dynamic and inclusive work environment where innovation thrives. As an Application Support Engineer in Hatfield, you'll enjoy a hybrid work schedule, competitive salaries, and a comprehensive benefits package that includes private medical insurance and generous annual leave. Join us to be part of a forward-thinking team dedicated to transforming the shopping experience while enjoying ample opportunities for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Engineer in Hatfield
✨Tip Number 1
Network like a pro! Reach out to current employees at Ocado on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Application Support Engineer role.
✨Tip Number 2
Prepare for the interview by brushing up on your Oracle HCM and UKG knowledge. Be ready to discuss specific scenarios where you've tackled similar challenges, as this will show you're the right fit for the team.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share examples of how you've improved processes or resolved issues in past roles. This will highlight your ability to contribute to Ocado's mission of continuous improvement.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Ocado family.
We think you need these skills to ace Application Support Engineer in Hatfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Application Support Engineer role. Highlight your experience with Oracle HCM and UKG systems, and don’t forget to showcase your customer service skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our mission at Ocado. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles, especially related to incident and root-cause analysis. We’re looking for someone who can think on their feet and improve our support framework!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Ocado Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Oracle HCM and UKG Workforce Management systems. Be ready to discuss your experience with these technologies, including any specific challenges you've faced and how you overcame them.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in previous roles. Highlight your approach to incident management and root-cause analysis, as this will demonstrate your ability to handle the technical demands of the role.
✨Communicate Like a Pro
Since you'll be collaborating with various teams, practice explaining technical concepts in simple terms. This will help you connect with non-technical stakeholders and show that you can bridge the gap between tech and business needs.
✨Emphasise Continuous Improvement
Be ready to discuss how you've contributed to process improvements in past roles. Share your ideas on automation and self-service capabilities, as this aligns with the company's goal of optimising their support framework.
