At a Glance
- Tasks: Drive online growth strategies for leading retailers and enhance their e-commerce success.
- Company: Join Ocado Commercial, a pioneer in online grocery innovation.
- Benefits: Enjoy flexible working, generous leave, health insurance, and exclusive discounts.
- Other info: Hybrid role with opportunities for travel and professional growth.
- Why this job: Be part of a team shaping the future of retail with global partners.
- Qualifications: Experience in e-commerce strategy and a passion for data-driven marketing.
The predicted salary is between 50000 - 60000 € per year.
About Us
We are Ocado Commercial, and we are revolutionising online grocery. We partner with the world's leading retailers, providing our innovative Ocado Smart Platform (OSP) – a powerful blend of automation and software – to elevate their e-commerce capabilities. Join us and be part of a team that's shaping the future of retail, working with global giants from Kroger to AEON.
About the Role
The Account Manager role is an exciting opportunity in our European Partnership team to directly influence the commercial success of our Partners. We are looking for a strategic and commercially driven e-commerce leader to join our European Partnership team. In this role, you will own the strategy to drive online growth for our partners, ensuring commercial success, operational efficiency, and international scalability. This role is hybrid, working 2 days per week in our UK Head Office in Hatfield, and 3 days per week from home. Regular travel to our partners’ offices and operational sites will be required.
Your main mission will be to drive the success of your account, supporting your partner to achieve our joint goals. You will develop and maintain strong relationships, help your partner to grow its online business, as well as realising new commercial opportunities for Ocado.
Account Development:
- Developing, updating and owning partnership strategy that aligns with the partner's e-commerce goals, focusing on identifying and maximising opportunities for market share growth and operational optimisation.
- Responsible for overseeing the overall delivery of the agreed partnership goals, including building a strong internal collaboration network and securing appropriate support to meet those partnership goals.
- Primary interface between Ocado and the partner for all relationship matters, including escalations.
- Pursuing opportunities to develop the partner relationship further, from creative idea generation, business case development, commercial negotiation and overseeing implementation.
- Ensuring that Operations are supporting Growth and that teams are aligned with the same objectives and KPIs.
Partner Growth:
- Owning the shaping and delivery of a strategy to help your partners grow and improve their commercial outcomes.
- Leveraging data to provide regular reporting to internal and external stakeholders, highlighting key trends and opportunities to improve growth.
- Delivering actionable recommendations partners can implement within their organizations to support growth.
- Becoming an expert on all the relevant OSP features that can support growth, and ensuring your partners are fully utilising these features to drive their goals.
- Maintaining strong awareness of the market your partner operates in and providing timely and actionable recommendations to help them take advantage of opportunities.
About you
Languages: Fluency in English is essential. Other European languages desirable (French, Spanish, Polish or Swedish).
Years of proven track record in one or several of the following fields:
- Developing and executing online growth strategies within a direct to consumer business with complex logistics (grocery ecommerce experience a big plus).
- Retail and/or strategy management consulting experience, with projects focusing on growth and/or logistics.
- Hypergrowth start-ups or scale-ups.
- Familiarity and passion for data-driven marketing, consumer insight, and ecommerce.
- Familiarity with or experience with measuring and optimising key growth metrics including user growth, conversion, LTV.
- Comfortable utilising data to gain a clear understanding of the customer journey, identify and implement improvements, and measure performance.
- A highly analytical skill set, able to use data to drive insights and recommendations for partners.
- Deep understanding of financial statements/P&Ls.
- Ability to create strategy with imperfect information to deliver business goals.
- Highly commercial, able to identify biggest wins for our partners to focus on to improve growth and profitability.
- A passion for grocery retail and an understanding of the key marketing and commercial levers to drive growth.
- Up to date on the industry, digital platforms, and changes as they roll out.
- Understanding of operations in E-comm businesses, as well as E-comm financial statements/P&Ls.
- Professional and/or student international experience will be a plus.
What we offer
We believe in supporting our people with meaningful, flexible benefits that prioritise well-being and work-life balance. Here’s a snapshot of what you can expect:
- Time to recharge: 25 days annual leave (rising to 27 after 5 years), plus the option to buy more – and 30 days a year to work from anywhere in the world.
- Health & wellbeing: Private Medical Insurance from your first month, wellbeing support through specialist apps and EAP, plus Income Protection and Life Assurance.
- Family-first policies: 22 weeks paid maternity/primary carer leave and 6 weeks paid paternity leave.
- Financial support: Pension with employer matching up to 7%, share schemes (Sharesave & BAYE), and interest-free loans for train tickets.
- Commuter perks: Cycle to Work Scheme and free shuttle buses to/from Hatfield and Welwyn Garden City stations.
- Exclusive discounts: 15% off at Ocado.com with free delivery (starting in your first month).
Account Manager in Hatfield employer: Ocado Group
At Ocado Commercial, we pride ourselves on being an exceptional employer that champions innovation and collaboration in the online grocery sector. Our hybrid work model allows for flexibility, while our commitment to employee well-being is reflected in our generous benefits package, including extensive leave options and private medical insurance. With a focus on professional growth and a vibrant work culture, we empower our team members to drive meaningful change and achieve their career aspirations in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Hatfield
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Ocado and its partners. Understand their e-commerce strategies and think about how you can contribute to their growth. Tailor your answers to show you’re not just another candidate, but someone who’s genuinely interested in their mission.
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate your experience and how it aligns with the Account Manager role. Focus on your strategic thinking and data-driven approach to problem-solving, as these are key in driving online growth for partners.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and ready to dive into the exciting world of online grocery with us.
We think you need these skills to ace Account Manager in Hatfield
Some tips for your application 🫡
Show Your Passion for E-commerce:When you're writing your application, let your enthusiasm for e-commerce shine through! We want to see how your experience aligns with our mission at Ocado Commercial and how you can contribute to revolutionising online grocery.
Be Data-Driven:Since this role is all about leveraging data for growth, make sure to highlight your analytical skills. Share specific examples of how you've used data to drive insights and recommendations in your previous roles. We love a good number cruncher!
Tailor Your Strategy:Don’t just send a generic application. Tailor your strategy to reflect the partnership goals mentioned in the job description. Show us that you understand the importance of aligning with our partners' e-commerce objectives and how you plan to achieve them.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re proactive and keen to join our team at Ocado Commercial!
How to prepare for a job interview at Ocado Group
✨Know Your Numbers
As an Account Manager, you'll need to be comfortable with data. Brush up on key growth metrics and be ready to discuss how you've used data to drive insights in your previous roles. This will show your analytical skills and your ability to leverage data for commercial success.
✨Understand the Partner's Business
Before the interview, research Ocado's partners and their e-commerce strategies. Be prepared to discuss how you can help them grow and optimise their operations. Showing that you understand their business will demonstrate your commitment and strategic thinking.
✨Showcase Your Relationship-Building Skills
This role is all about building strong relationships. Think of examples from your past where you've successfully managed client relationships or partnerships. Highlight your communication skills and how you’ve navigated challenges to maintain those relationships.
✨Be Ready to Discuss Strategy
Prepare to talk about your experience in developing and executing online growth strategies. Have specific examples ready that illustrate your strategic thinking and how you've driven results in previous roles. This will align perfectly with what they’re looking for in a candidate.
