At a Glance
- Tasks: Lead a large team to ensure efficient and safe delivery operations.
- Company: Join Ocado Logistics, a global leader in online grocery and e-commerce fulfilment.
- Benefits: Flexible hours, development opportunities, and a chance to make a real impact.
- Other info: Dynamic environment with opportunities for career growth and development.
- Why this job: Be at the forefront of innovation in logistics and enhance customer experiences.
- Qualifications: Experience in operations management and strong leadership skills required.
The predicted salary is between 36000 - 60000 € per year.
Overview
At Ocado Logistics, part of Ocado Group, we pride ourselves on being a global technology leader in online grocery, e-commerce fulfilment, and logistics. We\'re not just moving goods - we\'re driving innovation in how customers receive their orders. We\'re now looking for a Delivery Operations Manager to lead our busy Manchester spoke site. This is a fast-paced, high-volume environment where you\'ll have full responsibility for people, performance, facilities, and service delivery. The Role As Delivery Operations Manager, you\'ll play a pivotal role in site performance and customer experience. Leading a large team, you\'ll be accountable for operational KPIs, resource planning, and ensuring safe, efficient, and cost-effective deliveries. You\'ll lead by example, inspire your teams, and bring a proactive, hands-on approach to problem solving. Success in this role means driving both operational excellence and employee engagement - living and breathing our five pillars: Safety, People, Customer, Delivery, and Cost.
Responsibilities
- Full accountability for Manchester spoke operations, including staff, facilities, vehicles, and customer experience.
- Lead, develop, and motivate a team of 400 colleagues, including 8 Team Managers, 6 Chargehands, the Marshalling team, and CSTMS.
- Manage performance through operational KPIs, on-time delivery, absence, health & safety, and colleague development/appraisals.
- Oversee a large-scale operation of 110 vans delivering c.25,000 weekly orders.
- Plan resources and budgets effectively, ensuring operational and financial targets are met.
- Maintain strong communication across all levels, driving collaboration and customer service excellence.
- Take ownership of admin and data analysis - advanced spreadsheet skills are essential.
- We\\\'re looking for an experienced operational leader who thrives in a logistics or distribution environment.
Qualifications
- Proven experience in a senior operations or site management role (transport/fleet management advantageous).
- A track record of managing large teams in a fast-paced, service-driven business.
- Strong leadership skills - charismatic, approachable, and able to inspire and motivate.
- A self-sufficient, proactive mindset, with the confidence to use initiative and drive improvements.
- Excellent organisational, analytical, and communication skills.
- Experience at DPD, Amazon, Royal Mail or similar high-volume logistics businesses is highly desirable.
Hours, Benefits & Transition
- Ready to lead one of Ocado Logistics\\\' busiest spoke sites and make a real impact? Apply now to join us as our next Delivery Operations Manager in Manchester.
- Hours: Flexible start times - 7am-3pm, 8am-4pm, or 9am-5pm
- Standard office hours with on-call responsibilities as required
- 1 Saturday in every 6 (with a day off in lieu)
- Development opportunities within a growing, innovative organisation
- On joining, you\\\'ll receive a full handover, shadowing our interim Operations Manager to ensure a smooth transition into the role.
Delivery Operations Manager in Cheadle employer: Ocado Group
At Ocado Logistics, we are committed to fostering a dynamic and inclusive work environment where innovation thrives. As a Delivery Operations Manager in Manchester, you will benefit from flexible working hours, comprehensive development opportunities, and the chance to lead a large, motivated team in a fast-paced setting. Our culture prioritises safety, collaboration, and employee engagement, making us an exceptional employer for those seeking meaningful and rewarding careers in logistics.
StudySmarter Expert Advice🤫
We think this is how you could land Delivery Operations Manager in Cheadle
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and operations field, especially those who work at Ocado or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Ocado's values and recent innovations in delivery operations. Show us you’re not just another candidate but someone who genuinely cares about improving customer experience and operational excellence.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've motivated large teams and tackled challenges in fast-paced environments. We want to hear how you’ve driven performance and engaged your colleagues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the Ocado team and making an impact as our next Delivery Operations Manager.
We think you need these skills to ace Delivery Operations Manager in Cheadle
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Delivery Operations Manager role. Highlight your experience in managing large teams and any relevant operational KPIs you've achieved. We want to see how your background aligns with our fast-paced environment!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your leadership style and how you inspire teams. Mention specific examples of how you've driven operational excellence in previous roles, as this will resonate with us at Ocado Logistics.
Showcase Your Analytical Skills:Since advanced spreadsheet skills are essential, don’t forget to mention any experience you have with data analysis. We love candidates who can take ownership of admin tasks and use data to drive improvements, so make that clear in your application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our innovative team at Ocado Logistics!
How to prepare for a job interview at Ocado Group
✨Know Your Numbers
As a Delivery Operations Manager, you'll be accountable for operational KPIs. Brush up on relevant metrics like on-time delivery rates and resource planning statistics. Being able to discuss these numbers confidently will show your understanding of the role and its demands.
✨Showcase Your Leadership Style
You’ll be leading a large team, so it’s crucial to demonstrate your leadership skills during the interview. Prepare examples of how you've motivated teams in the past, tackled challenges, and driven performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Safety and Efficiency
Safety is one of the five pillars at Ocado Logistics. Be ready to discuss how you’ve implemented safety protocols in previous roles and how you balance safety with efficiency. This shows that you align with their values and understand the importance of both.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges in a fast-paced logistics environment and how you would address them. Practising these scenarios can help you articulate your proactive mindset and initiative.
