At a Glance
- Tasks: Drive continuous improvement projects to enhance safety, people, customer satisfaction, delivery, and cost efficiency.
- Company: Join Ocado, a leader in online grocery technology and innovation.
- Benefits: Enjoy well-being support, private medical cover, and financial perks like discounts and share schemes.
- Other info: Dynamic workplace with a focus on employee engagement and career growth.
- Why this job: Be a change-maker in a fast-paced environment and influence positive operational improvements.
- Qualifications: Experience in project management, data analysis, and continuous improvement methodologies required.
The predicted salary is between 50000 - 60000 € per year.
Our teams are putting the world’s retailers online using the cloud, robotics, AI, and IoT. We provide services to partner clients globally via our innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP"), which drives our highly automated, multi-million-pound Customer Fulfilment Centres (CFCs). In our CFCs, together with the proprietary software applications, we operate a world-class online grocery business that automates the single pick of products, ready for your online delivery.
Supporting the fast-paced growth of our Fulfilment Operations, in this role you will be identifying and delivering opportunities for improvement! As CI Manager, you will be a positive agent for driving change in the Operating Region. You will support the delivery of the improvements roadmap and drive efficiencies across five pillars: Safety, People, Customer, Delivery, and Cost. You will be in a position to influence and drive positive change.
This role also works closely with the wider Ocado Logistics Excellence functions, the CFC, and the Operational Business Units, Delivery Operations, plus the relevant Senior Leadership teams.
ResponsibilitiesAs CI Manager, you will be responsible for the delivery of improvement projects and initiatives that drive advanced performances across the five pillars:
- Deliver site improvement projects to time and budget.
- Work closely with Operations, Engineering, Supply Chain & Technology teams to ensure the smooth roll-out of site Excellence projects.
- Act as the onsite representative to support and roll out projects initiated by other business areas.
- Manage projects to an agreed structure with clear requirements, stakeholders, and objectives.
- Manage stakeholder communications to ensure that stakeholders are kept up to date.
- Carry out discovery investigations onsite to identify operational waste, areas for improvement, and potential solutions using data analysis, trend mapping, Lean methodology tools, operational expertise, qualitative insight from operational teams, and information and legal requirements from other business areas.
- Be responsible for communicating investigation and discovery results to ensure high-quality information is available for project development and prioritisation.
You will also contribute to onsite cadence by:
- Supporting the meeting landscape to focus and achieve buy-in to quality, cost, and delivery issues.
- Working closely with operations teams at all levels to support them in delivering improvements.
- Coaching and training operational teams to embed a culture of quality-focused continuous improvement.
- Supporting decision-making by building cost vs benefit proposals and slide decks. Present these to the Senior Team and other key stakeholders to gain support for improvement initiatives.
The ideal candidate will shape and drive a world-class employee experience and environment to attract and retain the right people and lead your teams to foster a culture of respect, identity, loyalty, trust, and aspiration where people are engaged and motivated to commit to Ocado and our values.
You will possess the following qualities:
- Ability to persuade, negotiate, and influence key stakeholders.
- Confidence in delivering informative, well-organised presentations.
- Experience of managing projects.
- Experience of analysing and utilising data.
- Previous experience in a continuous improvement environment or the use of Lean methodology tools.
- Previous experience in a 24/7 productivity-conscious warehouse environment.
- Working knowledge of food safety practices.
- Good working knowledge of Microsoft and Google suite.
- Excellent problem-solving skills with a solution focus and strong bias for action.
- Strong verbal and written communication and numeracy skills.
- Be a recognised self-starter with excellent personal organisational skills.
Our employee benefits are designed for you; we care about people and we’ve ensured we have a wealth of benefits that focus on your well-being. We regularly review our benefits to ensure we are supporting our employees appropriately.
- Wellbeing Support: Access dedicated apps and an Employee Assistance Programme for holistic well-being.
- Pension Plan: Secure your future with our pension scheme, featuring up to 7% employer contribution matching.
- Private Medical Cover: Rest easy with comprehensive private medical insurance.
- Family-Friendly: We support your family with maternity, adoption, shared parental leave, and paternity leave.
- Financial Aid: Get interest-free train tickets and join our Cycle to Work Scheme.
- Share Schemes: Join exciting share plans to participate in our success.
- Shopping Perks: Enjoy a 15% discount on Ocado.com and savings at popular retailers and restaurants.
- Financial Protection: We offer Income Protection and Life Assurance for financial security.
We're dedicated to your well-being, professionally and personally. Unlock these exceptional benefits at Ocado Logistics. Explore our employee-funded options, including Dental Insurance, Travel Insurance, and more through Benefits+.
Continuous Improvement Manager employer: Ocado Group
At Ocado, we pride ourselves on being an exceptional employer, fostering a dynamic work culture that prioritises employee well-being and growth. As a Continuous Improvement Manager, you will thrive in an innovative environment where your contributions directly impact our cutting-edge operations, supported by comprehensive benefits such as private medical cover, family-friendly policies, and a commitment to professional development. Join us in shaping the future of online grocery retail while enjoying a rewarding career in a collaborative and forward-thinking team.
StudySmarter Expert Advice🤫
We think this is how you could land Continuous Improvement Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Ocado on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into Ocado's values and recent projects. Show us that you’re not just another candidate; you’re genuinely excited about what we do and how you can contribute to our continuous improvement journey.
✨Tip Number 3
Practice your presentation skills! As a CI Manager, you'll need to communicate effectively with stakeholders. Get comfortable presenting your ideas clearly and confidently, as this will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Ocado team!
We think you need these skills to ace Continuous Improvement Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Continuous Improvement Manager role. Highlight your experience with Lean methodology and project management, as these are key to what we’re looking for at Ocado.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you’ve driven improvements in previous roles. We love seeing quantifiable results that demonstrate your impact!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and structure your thoughts logically so we can easily see how you fit the role.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Ocado Group
✨Know Your Lean Methodology
Make sure you brush up on your knowledge of Lean methodology tools. Be ready to discuss how you've applied these in previous roles, especially in continuous improvement environments. This will show that you understand the core principles and can bring valuable insights to the table.
✨Prepare for Data Analysis Questions
Since data analysis is a key part of the role, be prepared to talk about your experience with data-driven decision-making. Think of specific examples where your analysis led to significant improvements. Practising how to present this information clearly will help you impress the interviewers.
✨Showcase Your Stakeholder Management Skills
You'll need to influence and negotiate with various stakeholders, so come equipped with examples of how you've successfully managed stakeholder communications in the past. Highlight any challenges you faced and how you overcame them to gain buy-in for your projects.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss specific problems you've encountered in previous roles and how you approached solving them. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewers to see your thought process and the impact of your solutions.
