Ocado Logistics
Warehouse Shift Manager (Area Manager)
Erith CFC
Why Ocado? Here at Ocado Logistics it’s our mission to provide an outstanding customer experience for our partners, developing groundbreaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world - changing the way the world shops, for good.
We are the beating heart of our UK business and comprise a network of cutting edge warehouses and offices across the country that ensure that we optimise the experience and use our proprietary technology across the supply chain to deliver an exceptional shopping experience. At the same time delivering bags of possibilities for our employees and a career that will ensure no two days are ever the same.
About the role: We wouldn’t be able to positively impact the way the world shops without our passionate team members - who keep our business running, our vans delivering, our customers' products picked and packed and our proprietary technology operating at optimum levels. Both behind the scenes within the warehouses and across the front end of the customer experience, we now have an opportunity for a Warehouse Shift Manager (Nights) to join the team at our Erithr Customer Fulfilment Centre. You will be crucial in leading, motivating, and supporting your operational team to maintain exceptional health and safety standards, drive people engagement, and ensure the delivery of key performance indicators (KPIs) during night operations in a dynamic, 24/7 environment.
You will be:
- Leading and motivating night shift teams as a Warehouse Manager (Nights) in a fast-paced environment, focusing on employee safety, conduct, welfare, and performance.
- Championing Health & Safety standards overnight, completing thorough adverse event investigations and embedding a proactive safety culture across your business unit.
- Managing people metrics and team development to drive positive employee experience, coaching, performance management, and labour retention.
- Overseeing operational excellence and food safety compliance overnight, ensuring high standards of housekeeping and smooth shift handovers through clear pre-shift briefings.
- Interpreting key operational data and metrics to continuously optimise night operations and drive performance improvements across the warehouse.
About you:
- Proven leadership experience as a Warehouse Manager (Nights), Shift Manager, or Operations Supervisor within a warehouse or logistics environment (ideally overnight operations).
- Strong practical knowledge of Health & Safety best practices, food safety mechanisms, and conducting formal disciplinary and grievance investigations.
- Experience using computerised warehouse management systems (WMS) and operational tools to track, analyse, and interpret performance data.
- Excellent verbal and written communication skills with the ability to lead briefings, manage stakeholders, and inspire operational teams.
- Willingness to work a 4-on, 4-off pattern of 12-hour night shifts in a 24/7 environment, including standing/walking for extended periods and working across varied temperature zones (from 30°C down to -30°C).
What you can expect to receive in return: At Ocado we believe in a workplace where everyone feels valued and supported, so you’ll find a safe and collaborative atmosphere that is as fresh as our produce as well as an award winning recognition programme and benefits package that includes a healthy work-life balance, extensive healthcare coverage, competitive salaries, and exclusive employee discounts.
Join Ocado Logistics today and become a part of a culture that wholeheartedly values and supports your well-being throughout every stage of your career.
- Pension Plan: Secure your future with our pension scheme, featuring up to 7% employer contribution matching.
- Financial Protection: We offer Income Protection and Life Insurance for financial security.
- Wellbeing Support: Access dedicated apps and an Employee Assistance Programme for holistic well-being.
- Private Medical Cover: Rest easy with comprehensive private medical insurance.
- Generous Leave: Begin with 25 days, growing to 27 after 5 years, with an option to buy more.
- Family-Friendly: We support your family with maternity, adoption, shared parental leave, and paternity leave.
- Share Schemes: Join exciting share plans to participate in our success.
- Lifestyle Benefits: Our benefits platform includes a Cycle to Work scheme, car salary sacrifice, and much more.
- Shopping Perks: Enjoy a 15% discount on Ocado.com and savings at popular retailers, days out, and restaurants.
We are committed to equality, diversity and inclusion and welcome applications from all suitably qualified candidates. We do not discriminate on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We are happy to discuss reasonable adjustments to support you
Area Manager Nights - Erith CFC4 employer: Ocado Group
At Ocado Logistics, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every team member plays a crucial role in delivering outstanding customer experiences. With flexible part-time hours, competitive pay including paid breaks, and a comprehensive benefits package tailored to your lifestyle, we ensure that our employees feel valued and supported. Join us in Luton, where you'll enjoy a friendly atmosphere, opportunities for personal growth, and the chance to make a real difference in people's lives every day.
