Workshop Controller / Workshop Manager
Join our team at OC Motor Repairs take ownership of a busy vehicle workshop, controlling workflow, quality and technician performance. This opportunity suits an experienced workshop control or management professional with an automotive technical background, strong leadership and excellent customer service skills.
If you’ve also worked in the following roles, we’d also like to hear from you: Workshop Supervisor, Workshop Team Leader, Workshop Operations Manager, Vehicle Workshop Manager, Automotive Workshop Manager, Service Manager, Aftersales Supervisor, Workshop Operations Supervisor
SALARY:
£35,000 - £40,000 per annum + Bonus +Benefits
LOCATION:
Telford, Shropshire, West Midlands
JOB TYPE:
Full-Time, Permanent
JOB OVERVIEW
A strong opportunity is available to lead workshop performance in a busy vehicle repair environment, where the Workshop Controller / Workshop Manager will help keep work moving efficiently while protecting quality and customer care.
Working closely with technicians, the Workshop Controller / Workshop Manager will monitor workflow, support a prompt first-time fix and help improve efficiency and productivity through coaching and day-to-day leadership.
The Workshop Controller / Workshop Manager will bring a positive, organised approach, balancing technical understanding, people management and clear communication to support high standards across the workshop.
ABOUT US
OC Motor Repairs is an established, insurance-approved accident repair network operating across the UK. With 19 years’ trading, the business has grown from a specialist repair operation into a nationwide network, investing in its people, training, technology and modern facilities along the way.
The team works with today’s vehicles using EV-ready facilities and modern repair technology, covering everything from body and paintwork to ADAS calibration and four-wheel alignment. With a strong focus on quality workmanship, professional standards and continuous improvement, OC Motor Repairs offers an environment where experienced automotive professionals can make an impact and continue developing their careers.
DUTIES
Your duties as the Workshop Controller / Workshop Manager include:
- Workshop Workflow Control: Manage the flow of work through the workshop to support timely completion
- Quality Control: Check the quality of technicians’ work and support a prompt first-time fix
- Productivity and Efficiency: Help drive workshop utilisation, efficiency and productivity
- Technician Coaching: Coach and support technicians to improve performance and productivity
- Customer Service Standards: Lead by example in delivering excellent customer service and encouraging customer recommendations
CANDIDATE REQUIREMENTS
- Previous workshop control or management experience
- Technical background and relevant automotive technical experience
- Experience managing a team of 6 or more motor vehicle technicians
- Excellent leadership skills with the ability to motivate, coach and develop staff
- Excellent customer service skills and a strong customer focus
- Strong time management and organisational skills
- Clear communication skills and a positive, self-motivated approach
- Good understanding of workshop loading, utilisation, efficiency, productivity and work quality
BENEFITS
- Monthly bonus incentive
- Opportunities for internal promotion and progression
- Optional lottery scheme with a jackpot of over £1k per month
- Charity fundraising events
- Star of the Month incentives
- 20 days' annual leave with all bank holidays of
- Additional annual leave after 2 years' service
- Workplace pension scheme
- Annual work events such as a Christmas party
- Free uniform
NO AGENCIES PLEASE
JOB REF: AWDO-P15330
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StudySmarter Expert Advice🤫
We think this is how you could land Workshop Controller / Workshop Manager
✨Join Local Manufacturing Groups
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Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
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✨Apply Directly Through Company Websites
When you find a role at a company you love, like OC Motor Repair Limited, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to OC Motor Repair Limited specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at OC Motor Repair Limited
✨Know Your Manufacturing Processes
Before you walk into the interview with OC Motor Repair Limited, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like OC Motor Repair Limited value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
