At a Glance
- Tasks: Design complex insurance claim scenarios and evaluate AI model outputs.
- Company: Join a leading AI lab partnered with Mercor in the insurance sector.
- Benefits: Flexible hours, competitive pay, and the chance to shape AI in insurance.
- Other info: Immediate start with applications reviewed on a rolling basis.
- Why this job: Make a real impact on how AI understands complex insurance claims.
- Qualifications: 2+ years in handling complex insurance claims and strong analytical skills.
The predicted salary is between 72000 - 88000 £ per year.
Mercor is partnering with a leading AI lab to train frontier models on high-quality insurance reasoning data. We're hiring Complex Claims and Coverage Directors to design high-severity and coverage-sensitive claim scenarios, evaluate model outputs against established senior claims standards, and help shape how the next generation of AI reasons about disputed coverage, litigation strategy, allocation, and major-loss resolution.
We welcome senior carrier claims professionals, complex-claims leaders, coverage specialists, and technical claim directors. This is an insurance-practitioner role and does not require a law degree or license to practice law.
What You'll Do
- Design realistic scenarios involving disputed coverage, reservations of rights, excess exposure, multiple insureds, multiple carriers, allocation, litigation, mediation, bad-faith risk, and high-severity settlement strategy.
- Create work products such as complex claim strategies, coverage-position analyses, authority requests, litigation-management plans, reserve rationales, and escalation recommendations.
- Write 'golden' reference responses at senior technical claims quality.
- Grade AI-generated responses against structured rubrics for policy analysis, strategic judgment, factual support, stakeholder awareness, and escalation discipline.
- Identify claim-handling positions that are internally inconsistent, unsupported by the record, operationally unrealistic, or outside the authority of a non-lawyer claims professional.
- Provide written feedback the research team uses to improve model behaviour.
- Participate in onboarding office hours and calibration sessions.
You're a Good Fit If You
- Have 2+ years of professional experience handling complex, litigated, high-severity, or coverage-sensitive insurance claims.
- Have evaluated coverage issues and developed claim strategies involving multiple parties, layers, policies, or jurisdictions.
- Understand insurer duties, reservation-of-rights practices, litigation management, settlement authority, and escalation to internal or external counsel.
- Can distinguish an operational coverage position from formal legal advice and recognise when specialised legal review is required.
- Demonstrate exceptional written reasoning, defensible judgment, and high attention to detail.
- Are comfortable reviewing incomplete records and clearly separating facts, assumptions, open issues, and recommended next steps.
Bonus Qualifications
- CPCU, AIC, SCLA, ARM, or comparable insurance designation.
- Experience with excess casualty, professional liability, directors and officers, cyber, environmental, construction-defect, or other complex lines.
- Experience managing mediations, trials, coverage disputes, or extra-contractual exposure.
- Home-office technical claims or claim-governance experience.
- Experience overseeing TPAs, independent adjusters, experts, or panel counsel.
Role Highlights
- Minimum 20 hours per week (ideally 40+).
- Role starts immediately, applications reviewed on a rolling basis.
Complex Claims Director - Insurance in London employer: Obsidian
Obsidian is an exceptional employer located in the vibrant Greater London area, offering a dynamic work culture that fosters innovation and collaboration among experts in the field. Employees benefit from a fast-start program with opportunities for growth and extension, alongside a commitment to quality in AI model training that makes a meaningful impact in genomics. With a focus on professional development and a supportive environment, Obsidian is dedicated to empowering its team members to excel in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Complex Claims Director - Insurance in London
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Obsidian). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Obsidian. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Complex Claims Director - Insurance in London
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Obsidian.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Obsidian. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Obsidian
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Obsidian to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Obsidian, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Obsidian's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
