At a Glance
- Tasks: Triage urgent customer issues and develop rapid solutions using cutting-edge tech.
- Company: Join Obsidian Security, a leading SaaS platform protecting organisations worldwide.
- Benefits: Enjoy competitive salary, equity, comprehensive healthcare, and flexible time off.
- Other info: Work with modern AI tools and enjoy excellent career growth opportunities.
- Why this job: Make a real impact by solving critical problems in a dynamic environment.
- Qualifications: 6+ years in software engineering with strong GoLang/Python skills required.
The predicted salary is between 60000 - 80000 £ per year.
Obsidian Security is a leading SaaS security platform that protects 200+ organizations across North America, Europe, the Middle East, Southeast Asia, Australia, and New Zealand. We offer a complete SaaS security platform to reduce risk, detect and respond to threats, and prevent breaches at the source.
About The Role
We are building a new engineering team focused on handling high‑priority customer needs and operational escalations while protecting the broader engineering organization from disruption.
Responsibilities
- Triage and resolve urgent customer escalations and production issues
- Investigate complex system behaviour and diagnose cross‑service problems
- Develop rapid prototypes and proofs of concept to address customer needs
- Support pre‑sales engineering with technical validation and feasibility analysis
- Respond to high‑priority internal requests requiring rapid engineering response
- Coordinate with multiple engineering teams to unblock critical work
- Implement targeted fixes and document findings for long‑term product improvements
- Identify systemic issues and recommend structural improvements to core engineering teams
- Contribute to internal tooling, runbooks, and operational processes that improve response time and reliability
- Leverage modern AI engineering tools to accelerate investigation, debugging, and solution development
Scope Of Work
- Urgent investigations
- Customer‑blocking issues
- Cross‑team coordination
- Rapid solution development
Qualifications
- 6+ years of software engineering experience
- Strong proficiency in GoLang and/or Python
- Strong troubleshooting and debugging skills across distributed systems
- Ability to quickly understand and work within unfamiliar codebases
- Experience working across multiple layers of the stack (backend, frontend, infrastructure, APIs, data systems)
- Strong communication skills and ability to coordinate across teams
- Comfortable working in high‑priority, time‑sensitive situations
AI & Developer Productivity
- Proficiency using modern AI‑assisted development tools (e.g., Claude, Copilot, ChatGPT, or similar) to accelerate coding, debugging, and investigation
- Ability to effectively prompt, validate, and integrate AI‑generated solutions while maintaining strong engineering judgement
- Experience incorporating AI tooling into engineering workflows to improve speed and operational effectiveness
Preferred
- Experience supporting enterprise SaaS products
- Experience with production incident response or escalation engineering
- Familiarity with cloud platforms and modern infrastructure (e.g., Kubernetes, AWS, GCP)
Employee Benefits
Our competitive benefits packages support employee well‑being at work and at home. US‑based employees enjoy competitive compensation with equity and 401(k), comprehensive healthcare with dental and vision coverage, flexible paid time off and holidays, 12 weeks of new parent or family leave, and personal and professional development resources.
Base Salary Range: £111,000 GBP - £123,000 GBP
Equal‑Opportunity Employer
At Obsidian, we are proud to be an equal‑opportunity employer. We value diversity and hire for talent, passion, and compassion. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization. If you have a need that requires accommodation, please contact.
Senior Software Engineer – Customer Platform Engineering in Salford employer: Obsidian Security
At Obsidian Security, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee well-being and professional growth. As a Senior Software Engineer in our innovative team, you'll have the opportunity to tackle high-priority challenges while leveraging cutting-edge AI tools, all within a supportive environment that encourages collaboration and continuous learning. With competitive benefits, including flexible paid time off and comprehensive healthcare, we are committed to ensuring our employees thrive both personally and professionally.
