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- Tasks: Lead technical strategies and drive customer success with our innovative SaaS security platform.
- Company: Join Obsidian Security, a fast-growing startup transforming SaaS security.
- Benefits: Enjoy competitive salary, equity options, flexible time off, and professional development resources.
- Other info: Fully remote role with opportunities for growth and mentorship in a dynamic environment.
- Why this job: Be a trusted advisor and make a real impact in cybersecurity for top enterprises.
- Qualifications: Experience in Technical Account Management and strong cybersecurity knowledge required.
The predicted salary is between 113000 - 125000 £ per year.
Founded in 2017, Obsidian Security was created to close a critical gap: securing the SaaS applications where modern business happens—platforms like Microsoft 365, Salesforce, and hundreds more. Backed by top investors including Greylock, Norwest Venture Partners, and IVP, we’ve built a complete SaaS security platform to reduce risk, detect and respond to threats, and prevent breaches at the source. Our team includes leaders who helped define the categories of endpoint and identity security at CrowdStrike, Okta, Cylance, and Carbon Black. Now, we’re transforming how SaaS is secured—in the era of agentic AI. Today, Obsidian is trusted by global enterprises like Snowflake, T-Mobile, and Pure Storage. We protect more than 200 organizations across North America, Europe, the Middle East, Southeast Asia, Australia, and New Zealand—including many of the world’s largest Fortune 1000 and Global 2000 companies. With strong global momentum, a growing partner ecosystem including SentinelOne, Databricks, and Google Cloud, and a major fundraise on the horizon, we’re scaling quickly toward long-term growth and IPO readiness. Join us as we define the future of SaaS security!
We’re hiring a strategic and proactive Lead Technical Account Manager (TAM) to join our Services Delivery team in EMEA. In this role, you’ll serve as a trusted technical advisor, helping customers achieve success with the Obsidian platform while driving best practices, mentoring team members, and influencing product direction through customer feedback. Ideal candidates bring strong cybersecurity and enterprise SaaS experience, a customer-first mindset, and the ability to thrive in a fast-growing SaaS security startup. This is a fully remote role based in EMEA, with occasional regional travel.
About the Role:
- Drive measurable customer outcomes, platform adoption, and long-term value realization for Obsidian’s marquee enterprise customers and strategic partners across EMEA.
- Own the technical success strategy for complex enterprise accounts, aligning Obsidian’s platform capabilities to customer security priorities, business objectives, and operational maturity goals.
- Serve as a trusted technical advisor to senior customer stakeholders, including security leaders, IT executives, administrators, and executive sponsors.
- Partner with customers to define success plans, maturity roadmaps, and optimization strategies that increase product value, operational efficiency, and retention.
- Proactively identify opportunities to improve customer health, adoption, and expansion by analyzing usage patterns, business priorities, and evolving security needs.
- Orchestrate cross-functional engagement with Product, Engineering, Customer Success, Support, and Sales to deliver high-impact outcomes for strategic accounts.
- Represent the customer perspective in product roadmap discussions by surfacing strategic feedback, market trends, and enterprise requirements from across EMEA.
- Deliver executive-ready business reviews, account health insights, technical strategy sessions, and value realization narratives for key stakeholders.
- Lead technical workshops, enablement programs, and advisory sessions that increase customer self-sufficiency, platform maturity, and stakeholder alignment.
- Mentor and develop TAM team members by establishing best practices, sharing enterprise engagement patterns, and raising the technical bar across the region.
- Contribute to the growth and scalability of Obsidian’s EMEA Services Delivery function by improving playbooks, processes, documentation, and regional operating models.
About You:
- Strong combination of technical expertise, customer engagement skills, and leadership capabilities.
- Proven experience in Technical Account Management, Customer Success, Solutions Engineering, Professional Services, or a similar customer-facing technical role supporting enterprise accounts.
- Deep understanding of cybersecurity, cloud, SaaS, and identity security concepts, including authentication, APIs, integrations, threat detection, and enterprise security workflows.
- Hands-on familiarity with platforms such as Google Workspace, Microsoft 365, Okta, Salesforce, ServiceNow and related SaaS or identity ecosystems.
- Working knowledge of security solution categories such as SIEM, IAM/IGA, identity security, CASB, SSPM, Threat Detection, AI security or related technologies.
- Ability to interpret customer environments, usage data, logs, alerts, and workflows to identify opportunities for better technical and business outcomes.
- Experience mentoring peers, leading technical initiatives, or creating scalable best practices for customer-facing technical teams.
- Comfortable working in a fast-paced startup environment with globally distributed teams; willing to travel occasionally within EMEA and internationally, up to 20%.
Employee Benefits
Our competitive benefits packages are designed to support our employees' well-being, both at work and at home.
Pay Transparency: Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location, as well as the knowledge, skills and experience of the candidate. In addition to a competitive base salary, this position is eligible for equity awards and may be eligible for sales commission or incentive compensation based on the role or function within the company.
At Obsidian, we are proud to be an equal-opportunity employer. We value diversity and hire for talent, passion, and compassion.
Base Salary Range: £113,000 - £125,000 GBP
Lead Technical Account Manager (EMEA) employer: Obsidian Security
Contact Detail:
Obsidian Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Technical Account Manager (EMEA)
✨Tip Number 1
Network like a pro! Reach out to current employees at Obsidian Security on LinkedIn. Ask them about their experiences and any tips they might have for landing the Lead Technical Account Manager role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by diving deep into Obsidian's platform and its competitors. Understand their unique selling points and be ready to discuss how your skills align with their mission to secure SaaS applications. Show them you mean business!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've driven customer success in previous roles. Highlight your technical expertise and how it helped clients achieve their goals—this is your chance to shine!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role and summarising key points from your conversation can leave a lasting impression. It shows you're genuinely interested!
We think you need these skills to ace Lead Technical Account Manager (EMEA)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Lead Technical Account Manager role. Highlight your experience in cybersecurity and SaaS, and show how your skills align with what we’re looking for at Obsidian.
Showcase Your Technical Expertise: Don’t hold back on your technical skills! We want to see your understanding of platforms like Microsoft 365 and Salesforce, as well as your familiarity with security concepts. This is your chance to shine!
Demonstrate Customer Engagement Skills: Since this role is all about being a trusted advisor, share examples of how you’ve successfully engaged with customers in the past. Show us how you’ve driven measurable outcomes and built strong relationships.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team at Obsidian!
How to prepare for a job interview at Obsidian Security
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around cybersecurity and SaaS platforms like Microsoft 365 and Salesforce. Be ready to discuss how these technologies work and how they can be leveraged to meet customer needs.
✨Customer-Centric Mindset
Prepare to showcase your customer engagement skills. Think of examples where you've successfully driven measurable outcomes for clients. Highlight your ability to understand their business objectives and how you can align those with Obsidian's platform capabilities.
✨Showcase Leadership Skills
As a Lead Technical Account Manager, you'll need to demonstrate your leadership abilities. Share experiences where you've mentored team members or led initiatives that improved customer success. This will show that you're not just technically savvy but also a great team player.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about how you would handle specific customer situations, such as addressing security concerns or optimising platform usage. This will help the interviewers see your strategic thinking in action.