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For Companies At a Glance
- Tasks: Provide IT support and solutions to clients across the Northwest region.
- Company: Join a growing IT Services company with a modern office environment.
- Benefits: Enjoy flexible working, travel opportunities, and a supportive team culture.
- Why this job: Experience diverse challenges and make a real impact in tech support.
- Qualifications: No specific qualifications required; enthusiasm and a willingness to learn are key.
- Other info: Travel across the UK for client visits adds excitement to your role.
The predicted salary is between 30000 - 42000 £ per year.
IT Support Field Engineer
Join Obsidian Networks Ltd as an IT Support Field Engineer based in Chester with occasional travel across the Northwest and UK.
What will you be doing?
- Liaising with clients and providing on‑site support, installations, maintenance and upgrades.
- Installation and maintenance/testing of Cat 5/6 cabling.
- Hosted VOIP set‑up & installations including roll‑out of phone systems, handsets and door‑entry systems (3cx).
- CCTV installations.
- Installation of networking equipment.
- Responding to faults and replacing equipment.
- Servicing and upgrading of IT products and services.
- Working hours Monday‑Friday 8.30 am–5 pm.
- Part of 24/7 on‑call rota.
- Occasional requirement to attend datacentres in Chester and Leeds.
- Continuous learning, undertaking training on bespoke software and hardware partnerships.
Key skills and experience
- Previous experience in a similar role within an MSP environment and field work.
- Experience installing hosted VoIP including 3cx, Yeastar.
- Experience with Microsoft cloud‑based services: 365, SharePoint, OneDrive, Teams and MS Office Suite.
- Networking/Routing/Firewall experience.
- Project experience of network design, implementation and troubleshooting.
- Full clean driving licence; ability to use company vehicle or own vehicle (mileage can be reclaimed).
Why work for us?
- Great expansion plans for 2025/2026.
- Collaborative and team‑playing culture with autonomy on site.
- Opportunity for continuous personal development.
- Competitive salary.
- Team payday lunch.
- Birthday off.
- Snacks and refreshments stocked for team.
- Employee health package.
- Company pension scheme.
- Company van and/or business mileage reclaimed for own vehicle use.
- 20 days holiday plus bank holidays and additional holidays with length of service.
Seniority level
Entry level
Employment type
Full‑time
Job function
Information Technology
Industries: IT System Training and Support
We are a direct employer, no agencies please. Contact us to discuss further.
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IT Support Field Engineer employer: Obsidian Networks Ltd
Contact Detail:
Obsidian Networks Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Field Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies and tools that the company uses. Research their current projects and clients to understand their needs better, which will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide you with insider information about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare for practical assessments or technical interviews by brushing up on your troubleshooting skills. Being able to demonstrate your problem-solving abilities in real-time can set you apart from other candidates.
✨Tip Number 4
Showcase your flexibility and willingness to travel, as this role involves visiting client sites. Highlight any previous experience you have in similar roles where you had to adapt to different environments and challenges.
We think you need these skills to ace IT Support Field Engineer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the IT Support Field Engineer position. Tailor your application to highlight relevant skills and experiences that match what the company is looking for.
Highlight Technical Skills: Make sure to emphasise your technical skills in your CV and cover letter. Include specific IT support tools, software, and systems you are familiar with, as well as any certifications that are relevant to the role.
Showcase Problem-Solving Abilities: In your application, provide examples of how you've successfully resolved technical issues in the past. This will demonstrate your problem-solving abilities, which are crucial for a Field Engineer.
Personalise Your Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Mention why you want to work for this particular IT Services company and how you can contribute to their team.
How to prepare for a job interview at Obsidian Networks Ltd
✨Know Your Technical Stuff
As an IT Support Field Engineer, you'll need to demonstrate your technical knowledge. Brush up on common troubleshooting techniques, networking concepts, and the specific technologies mentioned in the job description. Be ready to discuss past experiences where you successfully resolved technical issues.
✨Show Your Customer Service Skills
This role involves travelling to client premises, so it's crucial to showcase your customer service abilities. Prepare examples of how you've effectively communicated with clients, handled difficult situations, or provided exceptional support in previous roles.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face in the field and how you would approach them. Practising these scenarios can help you articulate your thought process during the interview.
✨Demonstrate Flexibility and Adaptability
Since no two days will be the same, it's important to convey your adaptability. Share experiences where you've had to adjust quickly to changing circumstances or learn new technologies on the fly. This will show that you're prepared for the dynamic nature of the role.
