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- Tasks: Manage IT support requests and set up network systems in a dynamic environment.
- Company: Join a growing IT Services company with a focus on professional service delivery.
- Benefits: Enjoy competitive pay, birthday off, team lunches, and a health package.
- Why this job: Be part of a collaborative culture with opportunities for personal and career growth.
- Qualifications: Experience in IT support, VoIP systems, and strong communication skills required.
- Other info: Work from modern offices near Chester with a 24/7 on-call rota.
The predicted salary is between 30000 - 42000 £ per year.
IT Support Helpdesk Engineer
As an established and expanding IT Services company, we are seeking an IT Support Technician to join our growing team dedicated to delivering a professional and polished service. You will be working from our modern offices in a rural setting on the outskirts of Chester (just off the A55) and at client premises throughout the North West and on occasion further afield.
As a key person within the team infrastructure no two days will be the same and you will have input to a wide variety of projects.
What will you be doing?
- Manage incidents and support requests to 2nd/3rd Line level working to SLAs
- Setup of Firewalls, Routers, Switches
- Assume key responsibility for the transition of on‑boarding new clients and transferring knowledge to the Service Desk team
- Regular System Checks & Audits at customer sites
- Ensuring the best possible service levels are provided encouraging a professional and customer focused ethos within the team
- Customer Support, taking support calls and solving technical issues remotely
- Support of VOIP systems such as Horizon, 3CX, Yeastar
- Part of 24/7 on‑call rota
As a customer focused business, we are looking for our engineers to be a representation of the company culture always ensuring we are offering the customer what is best for their needs and requirements with the customer journey at the forefront of our work.
Essential Skills
- Ability to demonstrate effective skills in support with proven experience of an IT Support based role
- Experience with Hyper‑V, Server OS
- Experience with VoIP/Yeastar Hosted Phone Systems
- Excellent knowledge of Microsoft technologies
- Previous experience within a similar role within an MSP environment
- Strong communication skills
Why do you want to work for us?
- Even though we have been established for many years, the business has great expansion plans for 2025/2026
- Collaborative and team playing culture
- Opportunity for continuous personal development
- Competitive Salary
- Team pay day lunch on us
- Your birthday off on us
- Employee health package
- Company Pension scheme
- 20 days holiday plus bank holidays and additional holidays with length of service
- Role development and progression to Support Desk Manager
- Hours 8:30am – 5:30pm Monday – Friday
The above is simply a brief overview of the position and the business for more information please apply or contact us to discuss further. We are a direct employer, no agencies please.
To be considered for this role, please apply today.
No agencies please.
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IT Support Engineer employer: Obsidian Networks Ltd
Contact Detail:
Obsidian Networks Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Hyper-V, Server OS, and VoIP systems like Yeastar. Having hands-on experience or relevant certifications can really set you apart during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved technical issues for clients in the past. This will demonstrate your ability to maintain a customer-focused approach, which is crucial for this role.
✨Tip Number 3
Research the company culture and values to align your responses during the interview. Understanding their emphasis on collaboration and professional service will help you articulate how you can contribute to their team ethos.
✨Tip Number 4
Be prepared to discuss your experience in an MSP environment, as this is essential for the role. Highlight any relevant projects or responsibilities that demonstrate your capability to manage incidents and support requests effectively.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support roles, particularly with technologies mentioned in the job description such as Hyper-V, Microsoft technologies, and VoIP systems. Use specific examples to demonstrate your skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer-focused approach and your ability to manage incidents and support requests. Mention your experience in an MSP environment and how it aligns with the company's values.
Highlight Communication Skills: Since strong communication skills are essential for this role, provide examples in your application of how you've effectively communicated with clients or team members in previous positions.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work in a collaborative and team-oriented culture. Mention your interest in personal development and how you see yourself growing within the company.
How to prepare for a job interview at Obsidian Networks Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with IT support, especially with Hyper-V, Server OS, and VoIP systems like Yeastar. Bring examples of past incidents you've managed and how you resolved them, as this will demonstrate your technical proficiency.
✨Emphasise Customer Focus
Since the company values a customer-focused approach, be ready to share examples of how you've provided excellent customer service in previous roles. Highlight any experiences where you went above and beyond to meet a client's needs.
✨Demonstrate Team Collaboration
The role requires working closely with a team, so illustrate your ability to collaborate effectively. Discuss any projects where teamwork was essential and how you contributed to achieving common goals.
✨Prepare Questions About the Company
Show your interest in the company by preparing thoughtful questions about their expansion plans and team culture. This not only demonstrates your enthusiasm but also helps you assess if the company aligns with your career goals.
