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For Companies At a Glance
- Tasks: Manage customer accounts and provide top-notch support to B2B clients.
- Company: Join a dynamic IT services company in a modern rural setting near Chester.
- Benefits: Flexible working hours, with options for full or part-time roles.
- Why this job: Be part of a friendly team that values enthusiasm and confidence.
- Qualifications: Experience in customer account management is preferred but not essential.
- Other info: We're open to discussing hours that fit your lifestyle.
The predicted salary is between 28800 - 43200 £ per year.
Established IT Services Company, based in modern offices in a rural setting on the outskirts of Chester (just off the A55), looking to expand and strengthen our team with an enthusiastic, experienced, confident and friendly B2B Customer Account Manager to join us on a full or part time basis. We are happy to discuss hours that suit both your needs and the needs of the role.
Customer Support Account Manager employer: Obsidian Networks Ltd
Contact Detail:
Obsidian Networks Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Account Manager
✨Tip Number 1
Familiarise yourself with the IT services industry, especially B2B customer support. Understanding the common challenges and solutions in this field will help you engage confidently during interviews.
✨Tip Number 2
Showcase your communication skills by preparing examples of how you've successfully managed customer accounts in the past. Be ready to discuss specific situations where you resolved issues or improved customer satisfaction.
✨Tip Number 3
Research our company culture and values. Tailoring your conversation to reflect how your personal values align with ours can make a strong impression during your interview.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the role and the company, which can be invaluable when preparing for your interview.
We think you need these skills to ace Customer Support Account Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Support Account Manager position. Tailor your application to highlight your relevant experience in B2B customer account management.
Craft a Tailored CV: Create a CV that specifically addresses the requirements of the role. Emphasise your experience in customer support, account management, and any relevant IT services knowledge. Use clear headings and bullet points for easy readability.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with their needs and provide examples of your past successes in similar positions. Keep it concise and engaging.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a customer-facing role.
How to prepare for a job interview at Obsidian Networks Ltd
✨Show Your Enthusiasm
As a Customer Support Account Manager, it's crucial to demonstrate your enthusiasm for the role. Be sure to express your passion for customer service and how you enjoy helping clients solve their issues.
✨Know the Company
Research the IT Services Company thoroughly before the interview. Understand their services, values, and culture. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for B2B Scenarios
Since this role involves B2B interactions, be ready to discuss your previous experiences in managing business accounts. Prepare specific examples of how you've successfully handled client relationships and resolved issues.
✨Ask Insightful Questions
At the end of the interview, ask thoughtful questions about the company’s approach to customer support and account management. This shows your interest in the role and helps you gauge if the company is the right fit for you.
