At a Glance
- Tasks: Coordinate service requests and manage schedules for installations in a fast-paced environment.
- Company: Join Brunel Fire & Security, a growing leader in fire and security solutions.
- Benefits: Enjoy a competitive salary, 25 days holiday, and career development opportunities.
- Other info: Dynamic role with opportunities for growth in a friendly work environment.
- Why this job: Be part of a supportive team and make a real impact in customer service.
- Qualifications: Strong admin skills and excellent communication are key; experience is a plus.
The predicted salary is between 25500 - 25500 £ per year.
Location: Portishead Office (BS20 6PN)
Salary: From £25,500 per annum
Job Type: Full-time, Permanent
Hours: Monday to Friday, 8:30am – 5:00pm (30-minute unpaid lunch break)
About Us
Brunel Fire & Security is a successful and growing business providing fire and security solutions to commercial and industrial clients across the UK. We are committed to delivering exceptional service and protecting our clients' people, properties, and assets.
As part of the Obsequio Group, one of the UK's fastest-growing private companies, we offer exciting opportunities for career development and progression within a supportive and collaborative environment.
We are looking for an organised and customer-focused Service & Installation Administrator to join our friendly team in Portishead.
Previous experience within scheduling, facilities management, trades, service coordination, or helpdesk administration would be advantageous, although not essential. Most importantly, we're looking for someone with strong administration skills, excellent communication abilities, and a commitment to delivering outstanding customer service.
The Role
As a Service & Installation Administrator, you will play a key role in supporting the smooth operation of our Service and Installation departments. You will act as a central point of contact for customers, engineers, suppliers, subcontractors, and internal teams, ensuring projects and service visits are coordinated efficiently and professionally. This is a varied and fast-paced role offering excellent opportunities to learn, develop, and progress within the business.
Key Responsibilities
- Customer Service & Coordination
- Handle incoming service requests and log, allocate, and monitor jobs through our CRM system.
- Schedule service visits and installation appointments.
- Provide customers with regular updates on job progress.
- Respond promptly and professionally to customer enquiries and requests.
- Manage specific key client accounts and maintain strong customer relationships.
- Scheduling & Project Support
- Monitor engineer schedules and allocate work effectively.
- Coordinate with subcontractors to ensure projects are completed on time and to the required standard.
- Proactively monitor jobs throughout their lifecycle, ensuring all customer SLAs are met.
- Communicate job outcomes to relevant customers and internal stakeholders upon completion.
- Administration & Documentation
- Maintain accurate records of service and installation activities.
- Prepare and process project-related documentation.
- Create and manage purchase orders, contractor work orders, and supplier invoices.
- Prepare maintenance contracts, contract renewals, and sales quotations using the company CRM system.
- Maintain both electronic and hard-copy filing systems where required.
- Update management reports and forecasting spreadsheets as required.
- Operational Support
- Order and coordinate materials and equipment with suppliers.
- Manage returns relating to service calls, installations, and small works.
- Process invoicing for service call-outs and minor works.
- Coordinate engineer vehicle servicing and repairs to minimise disruption.
- Receive and check deliveries.
- Arrange travel, accommodation, and vehicle hire when required.
- Support continuous improvement initiatives and identify opportunities to streamline processes.
- General Duties
- Provide administrative support across the business as required.
- Assist with ad hoc projects and tasks to support business needs.
About You
- Minimum 3 years' experience in an administrative role.
- Strong verbal and written communication skills.
- Highly organised with excellent attention to detail.
- Strong Microsoft Office and general IT skills.
- Ability to manage multiple priorities and work effectively under pressure.
- Excellent time management and problem-solving abilities.
- Professional, reliable, and trustworthy.
- Self-motivated with a proactive approach to work.
- Team player with a flexible attitude.
- Experience within facilities management, engineering, trades, construction, fire and security, or a similar industry.
What We Offer
- Competitive salary from £25,500 per annum
- 25 days annual leave plus bank holidays
- Company pension scheme (following successful completion of probation)
- Training and development opportunities
- Career progression within a growing organisation
- Company events
- On-site parking
- Supportive and friendly team environment
Additional Information
Due to the nature of our business, successful applicants will be required to undergo industry-standard security screening and a DBS check.
Requirements
- Driving licence preferred
- Ability to reliably commute to Portishead (BS20 6PN) or relocate before commencing employment
Brunel: Service and Installation Administrator in Bristol employer: Obsequio Group
Brunel Fire & Security is an exceptional employer located in Portishead, offering a supportive and collaborative work environment that prioritises employee growth and development. With competitive salaries, generous annual leave, and opportunities for career progression within one of the UK's fastest-growing private companies, Brunel fosters a culture of teamwork and excellence, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Brunel: Service and Installation Administrator in Bristol
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Brunel Fire & Security. Understand their services and values so you can show how you fit into their culture and mission.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to administration and customer service. Think about your past experiences and how they relate to the role of Service & Installation Administrator.
✨Tip Number 3
Show off your skills! During the interview, highlight your organisational skills and ability to manage multiple priorities. Use specific examples to demonstrate how you've successfully handled similar tasks in the past.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Brunel: Service and Installation Administrator in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the Service & Installation Administrator role. We want to see how your background fits with our needs, so don’t be shy about showcasing your organisational and customer service skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about joining Brunel Fire & Security and how you can contribute to our team. Keep it friendly and professional, just like we are!
Show Off Your Communication Skills:Since this role involves a lot of coordination and customer interaction, make sure your written application reflects your strong communication abilities. Clear, concise, and polite language will go a long way in making a great impression on us.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Obsequio Group
✨Know the Company Inside Out
Before your interview, take some time to research Brunel Fire & Security. Understand their services, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Organisational Skills
As a Service & Installation Administrator, organisation is key. Prepare examples from your past experiences where you successfully managed schedules or coordinated projects. Be ready to discuss how you prioritise tasks and handle multiple responsibilities.
✨Demonstrate Excellent Communication
Since the role involves liaising with customers and internal teams, practice articulating your thoughts clearly. Think of scenarios where you resolved customer issues or communicated effectively under pressure, and be prepared to share these during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions about the team dynamics, training opportunities, or the company’s future projects. This shows that you’re not just interested in the job, but also in how you can contribute to the company’s success.
