At a Glance
- Tasks: Support customers and internal teams while building strong relationships and delivering exceptional service.
- Company: Join a global company supplying products to the electrical wholesale market.
- Benefits: Competitive salary, annual bonus, excellent pension scheme, and 25 days holiday plus bank holidays.
- Other info: Dynamic team environment with opportunities for progression into Business Development.
- Why this job: Kickstart your career in business development with full training and growth opportunities.
- Qualifications: Customer-facing experience and strong Microsoft Office skills are preferred.
Internal Sales Support/Customer Support – Based Milton Keynes IMMEDIATE START!
This is a fully office based role – Candidates must be able to drive and have their own car Basic salary £28,000 to £30,000 plus annual bonus – hours of work Monday to Friday 8.00am to 5.00pm, 1 hour for lunch, excellent company pension scheme and 25 days holiday plus bank holidays, free parking, full product training will be provided.
Company Overview My client is part of a global group of companies and supplies products to the electrical wholesale market, data infrastructure installers, and industrial end users.
- Candidate Profile
- This role would ideally suit a graduate with experience of working within a customer-facing role and sits in the customer services department.
- You will be articulate, professional, and keen to learn about the company’s products.
- Strong Microsoft Office skills, particularly in Excel and Word.
- The successful candidate will be enthusiastic about developing a career in business development. Candidate Skills Experience and Training
- Sales experience within the data infrastructure or networking industry would be advantageous but is not essential as full training will be provided.
- There are opportunities to progress into a Business Development role.
- Telephone sales experience would be beneficial. Customer Focus and Relationship Building
- A hard-working, personable individual who can build strong customer relationships and deliver exceptional service.
- A customer-focused approach and a commitment to resolving enquiries professionally. Communication and Personal Qualities
- Excellent verbal and written communication skills.
- A positive, hard-working attitude with the ability to perform well under pressure.
- Dynamic, enthusiastic, and motivated by achievement and success.
- A strong team player with a professional and approachable manner. Administration and Attention to Detail
- Good typing speed and accuracy.
- Conscientious, organised, and able to maintain a high level of attention to detail. Duties Customer Service and Sales Support
- Work as part of a busy Customer Service department, supporting customers and internal teams.
- Answer telephone enquiries and proactively contact new and dormant clients.
- Help build product and brand awareness with customers through professional and knowledgeable communication. Quotations, Orders and Follow-Up
- Prepare pricing, raise quotations and follow up with customers in a timely manner.
- Process orders accurately and respond to ordering queries.
- Resolve customer delivery issues efficiently and professionally. Training and Development
- Complete a full product and systems training programme. Take part in sales and business development training to support future progression
Internal Sales Support/Customer Support in Wavendon employer: Obscurant Recruitment Solutions Ltd
As a leading player in the electrical wholesale market, our company offers an exceptional work environment in Milton Keynes, where employees are valued and supported. With a competitive salary, generous holiday allowance, and a robust pension scheme, we prioritise employee well-being and growth, providing comprehensive training and clear pathways for career advancement. Join us to be part of a dynamic team that fosters strong customer relationships and encourages professional development in a collaborative atmosphere.
Contact Details:
Obscurant Recruitment Solutions Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Internal Sales Support/Customer Support in Wavendon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Obscurant Recruitment Solutions Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Obscurant Recruitment Solutions Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Internal Sales Support/Customer Support in Wavendon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Obscurant Recruitment Solutions Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Obscurant Recruitment Solutions Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Obscurant Recruitment Solutions Ltd!
How to prepare for a job interview at Obscurant Recruitment Solutions Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
