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For Companies At a Glance
- Tasks: Provide top-notch technical support to clients via phone, email, and Teams.
- Company: Join a fast-paced company in the Automotive and Technology sectors.
- Benefits: Enjoy a salary up to £29,000, bonuses, enhanced pension, private healthcare, and 33 days holiday.
- Why this job: Perfect for tech enthusiasts wanting to grow in a dynamic environment with global impact.
- Qualifications: Must have customer service experience and a UK driving licence; technical interest is a plus.
- Other info: Full product training provided; ideal for self-motivated individuals who thrive on learning.
The predicted salary is between 23200 - 29000 £ per year.
Customer Support Technician – Based Buckinghamshire Salary up to £29,000 depending on experience plus quarterly bonus, enhanced pension, private healthcare, 33 days holidays and many more benefits CANDIDATES MUST HAVE A UK DRIVING LICENCE This is a unique opportunity to join a fast-paced business who are seeking a client-driven Customer Support Technician to join a fast-paced growing business and for candidates who are looking to develop their career in the Automotive, Motorsports or Technology related industry. As a Customer Support Technician, you will have a strong customer service background with a genuine technical interest OR have technical customer support experience ideally within the automotive, motorsports or a technology related role, (full product training will be given). Candidates must be fluent in English, written and spoken and able to demonstrate excellent communication with proficient writing skills. You will be self-motivated and able to work with minimum of supervision with ability to grasp, learn and develop quickly. You will provide excellent customer technical support to clients via the phone, email and Microsoft Teams to clients and a network of distributors on a global basis and have a logical approach to troubleshooting with ability to multi-task
Contact Detail:
Obscurant Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Technician
✨Tip Number 1
Familiarise yourself with the automotive and technology sectors. Understanding the latest trends and technologies in these industries will help you engage more effectively with potential clients and demonstrate your genuine interest during interviews.
✨Tip Number 2
Brush up on your technical troubleshooting skills. Since the role involves providing technical support, being able to quickly diagnose and resolve issues will set you apart from other candidates. Consider practicing common troubleshooting scenarios related to automotive or tech products.
✨Tip Number 3
Enhance your communication skills. As you'll be interacting with clients and distributors globally, practice clear and concise communication. Role-playing customer interactions can help you become more comfortable and effective in conveying technical information.
✨Tip Number 4
Network within the industry. Attend relevant events or join online forums related to automotive and technology. Building connections can provide insights into the company culture and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Customer Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any technical skills relevant to the automotive, motorsports, or technology sectors. Use specific examples to demonstrate your problem-solving abilities and communication skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer support and your technical interest. Mention how your background aligns with the job requirements and express your enthusiasm for the opportunity to work in a fast-paced environment.
Highlight Communication Skills: Since excellent communication is key for this role, ensure you provide examples of how you've effectively communicated with clients in previous positions. This could include resolving issues via phone, email, or chat.
Proofread Your Application: Before submitting your application, carefully proofread all documents to eliminate any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Obscurant Recruitment Solutions Ltd
✨Showcase Your Customer Service Skills
Make sure to highlight your previous customer service experience during the interview. Be prepared to share specific examples of how you've successfully resolved customer issues, as this role heavily relies on strong communication and problem-solving skills.
✨Demonstrate Technical Knowledge
Since the position requires a technical interest, brush up on relevant automotive or technology concepts before the interview. Be ready to discuss any technical support experience you have and how it relates to the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your troubleshooting abilities. Practice responding to hypothetical situations where you need to resolve a customer issue, showcasing your logical approach and ability to multi-task.
✨Ask Insightful Questions
At the end of the interview, ask thoughtful questions about the company culture, team dynamics, and opportunities for growth. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
