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For Companies At a Glance
- Tasks: Provide top-notch technical support to clients via phone, email, and Teams.
- Company: Join a fast-paced business in the Automotive and Technology sectors.
- Benefits: Enjoy a salary up to £29,000, bonuses, enhanced pension, private healthcare, and 33 days holiday.
- Why this job: Perfect for tech enthusiasts wanting to grow in a dynamic environment with global impact.
- Qualifications: Must have customer service experience and a UK driving licence; technical interest is a plus.
- Other info: Full product training provided; ideal for self-motivated individuals who thrive with minimal supervision.
The predicted salary is between 20880 - 29100 £ per year.
Based in Buckinghamshire
Salary up to £29,000 depending on experience plus quarterly bonus, enhanced pension, private healthcare, 33 days holidays and many more benefits.
CANDIDATES MUST HAVE A UK DRIVING LICENCE.
This is a unique opportunity to join a fast-paced business seeking a client-driven Customer Support Technician. Candidates should be looking to develop their career in the Automotive, Motorsports or Technology related industry.
As a Customer Support Technician, you will have a strong customer service background with a genuine technical interest or have technical customer support experience ideally within the automotive, motorsports or a technology related role (full product training will be given).
Candidates must be fluent in English, written and spoken, and able to demonstrate excellent communication with proficient writing skills.
You will be self-motivated and able to work with a minimum of supervision, with the ability to grasp, learn and develop quickly.
You will provide excellent customer technical support to clients via phone, email and Microsoft Teams, and to a network of distributors on a global basis. You should have a logical approach to troubleshooting with the ability to multi-task.
Customer Support Technician employer: Obscurant Recruitment Solutions Ltd
Contact Detail:
Obscurant Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Technician
✨Tip Number 1
Familiarise yourself with the automotive and technology sectors. Understanding the latest trends and technologies in these industries will help you engage more effectively with potential clients and demonstrate your genuine interest during interviews.
✨Tip Number 2
Brush up on your technical troubleshooting skills. Since the role involves providing technical support, being able to showcase your problem-solving abilities through examples or scenarios can set you apart from other candidates.
✨Tip Number 3
Practice your communication skills. As you'll be interacting with clients and distributors globally, being articulate and clear in your explanations is crucial. Consider role-playing common customer scenarios with a friend to build confidence.
✨Tip Number 4
Network within the industry. Attend relevant events or join online forums related to automotive and technology. Making connections can provide insights into the company culture and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Customer Support Technician
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise any previous customer support roles, especially those in the automotive, motorsports, or technology sectors. Use specific examples to showcase your technical skills and customer service experience.
Demonstrate Communication Skills: Since excellent communication is key for this role, include examples of how you've effectively communicated with clients in the past. Mention any experience with written communication, such as emails or reports, to show your proficiency.
Showcase Problem-Solving Abilities: In your application, provide instances where you've successfully troubleshot issues or resolved customer queries. This will demonstrate your logical approach to problem-solving, which is crucial for a Customer Support Technician.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to align with the job description. Use keywords from the job posting, such as 'self-motivated', 'technical support', and 'multi-tasking', to ensure your application stands out.
How to prepare for a job interview at Obscurant Recruitment Solutions Ltd
✨Showcase Your Customer Service Skills
Make sure to highlight your previous customer service experience. Share specific examples of how you've successfully resolved customer issues, as this role heavily relies on strong communication and problem-solving skills.
✨Demonstrate Technical Knowledge
Even if you haven't worked directly in the automotive or technology sectors, show your genuine interest in these areas. Be prepared to discuss any relevant technical knowledge or experiences that could relate to the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your troubleshooting abilities. Prepare for scenarios where you might need to resolve a technical issue for a client, and think through your logical approach to solving problems.
✨Emphasise Your Self-Motivation
Since the role requires working with minimal supervision, be ready to discuss how you manage your time and stay motivated. Share examples of how you've taken initiative in past roles to achieve results.
