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- Tasks: Lead a dynamic customer service team and ensure top-notch support for clients.
- Company: Join a thriving company in Exeter with a focus on growth and teamwork.
- Benefits: Enjoy a competitive salary, pension scheme, healthcare cash plan, and staff discounts.
- Why this job: Make a real difference by enhancing customer experiences and driving team success.
- Qualifications: Experience in customer service supervision and strong leadership skills required.
- Other info: Great opportunities for career progression and ongoing training await you.
The predicted salary is between 34000 - 47600 £ per year.
Customer Services Supervisor – Based Exeter Basic salary up to £34,000 plus pension scheme, death in service benefit, staff discounts, healthcare cash plan and excellent career progression and ongoing training. Our client is seeking an experienced Customer Services Supervisor to lead and support a team of customer service advisors. As a Customer Service Supervisor, you will be responsible for overseeing the daily operations whilst working closely with your colleagues across operations, production sales, marketing, your role is to ensure the smooth collaboration between the customer service team. Candidate Skills * You will have proven experience of working in a customer service supervisory role. * Able to lead, coach and support a team of customer service advisors * A strong grasp of both working in a B2B and B2C service environment * Excellent communication skills, written and spoken * Experience of supervising a customer service team * Lead, coach, and develop a motivated customer services team. * Good people management skills. * Confident problem-solving and analytical approach. * Able to work under pressure and manage priorities. * Working knowledge of CRM systems and service performance metrics. Duties * Support wellbeing and performance within your team in partnership with HR. * Monitor service levels, ensuring KPIs and Service Levels are consistently met. * Handle escalated customer queries, balancing B2B and B2C needs. * Oversee sampling, displays and bespoke/custom order requests. * Contribute to continuous improvement projects, including system upgrades (ERP, CRM, telephony, Omni channel platforms) * Monitor Service Level agreements and KPI’s orders, and sampling, ensuring that SLAs are met * Monitor, rack and report on response times, accuracy, delivery timelines, and satisfaction trends. * Escalate service gaps or risks and coordinate solutions with management and other departments. * Ensure prompt and effective handling of customer enquiries and complaints. * Supervise sampling, displays and bespoke/custom order requests. * Oversee international service operations and adapt solutions to market-specific requirements. * Manage bespoke item requests with design, purchasing, and production. * Provide timely support to sales, orders, and service processes. * Assist with design service requests, including CAD coordination when required
Customer Service Supervisor employer: Obscurant Recruitment Solutions Ltd
Contact Detail:
Obscurant Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the customer service industry and let them know you're on the hunt for a Customer Service Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your leadership skills. Think of examples where you've successfully led a team or resolved customer issues. We want you to showcase your ability to coach and support others, as that's key for this role!
✨Tip Number 3
Don’t forget to research the company culture! Understanding how they operate and what they value will help you tailor your responses during interviews. Plus, it shows that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’ve got loads of resources to help you prepare for interviews and ace those tricky questions.
We think you need these skills to ace Customer Service Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your supervisory experience and any relevant achievements in customer service to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Customer Service Supervisor role. Share specific examples of how you've led teams and improved service levels in previous positions.
Show Off Your Communication Skills: Since excellent communication is key for this role, ensure your application is clear and concise. Use proper grammar and structure to demonstrate your written communication prowess.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Obscurant Recruitment Solutions Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of customer service principles, especially in both B2B and B2C environments. Familiarise yourself with common CRM systems and service performance metrics, as these will likely come up during the interview.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading and coaching a team. Think about specific situations where you motivated your team or resolved conflicts, as this will demonstrate your people management skills effectively.
✨Be Ready for Problem-Solving Scenarios
Expect to face questions that assess your problem-solving abilities. Prepare to discuss how you've handled escalated customer queries in the past, balancing the needs of both B2B and B2C clients while maintaining service levels.
✨Demonstrate Your Collaborative Spirit
Since the role involves working closely with various departments, be ready to talk about your experience in cross-functional collaboration. Share examples of how you've contributed to continuous improvement projects or worked with HR to support team wellbeing.
