At a Glance
- Tasks: Ensure smooth overnight operations and create a relaxing experience for guests.
- Company: Join a mission-led company focused on sustainability and guest satisfaction.
- Benefits: Enjoy paid volunteering, flexible skills welcome, and career growth opportunities.
- Other info: Access exclusive online learning for professional development and career advancement.
- Why this job: Be part of a thriving team culture in a nature-inspired work environment.
- Qualifications: Previous guest service experience is ideal; multilingual skills are a plus.
The predicted salary is between 22000 - 26000 £ per year.
We’re searching for a warm, welcoming, articulate Night Front Desk Agent to ensure smooth operation of the overnight and that every guest’s experience is relaxing and effortless. If you are a night owl and love meeting new people, being of service, and helping to grow a great brand, we’d love to chat.
Key Responsibilities
- Ensure smooth operation of the overnight and guests’ experience is relaxing and effortless.
- Maintain guest information with integrity and discretion.
- Respond to guest requests, process nightly guest service tasks and nightly reports.
- Serve as calm, caring presence that allows guests to rest and wake to excellence.
Qualifications
- Previous experience in guest service or hospitality – ideal; familiarity with front desk or night audit duties is a plus.
- Independent & Reliable: self‑sufficient, organized, maintains calm and accuracy throughout the night.
- Detail‑Oriented: approaches every task with precision and care.
- Multilingual: additional languages are a plus.
- Guest‑Focused: warm, approachable, and professional, no matter the hour.
Why Join Us?
- Mission‑Led Company grounded in purpose and sustainability.
- Paid Volunteering opportunities.
- Thriving Team Culture that values collaboration, respect, balance and joy.
- Career Growth with the first 1 Hotel in Europe.
- Flexible Skills Welcome – passion for people and service matters most.
- Nature‑Inspired Work Environment, described as Designed by Nature workspace.
- Retirement Planning.
- Paid Personal Days.
- Career Advancement across Europe and beyond.
- SH University – exclusive online learning platform for professional development.
- Recognition Program.
Equal Opportunity Employer. Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.
Night Front Desk Agent in Reading employer: OBS Hotel Limited
1 Hotels is an exceptional employer that prioritises a mission-led approach grounded in purpose and sustainability, making it an ideal workplace for those passionate about hospitality. With a thriving team culture that values collaboration and respect, employees enjoy flexible skills recognition, career growth opportunities, and a nature-inspired work environment. Join us to be part of the first 1 Hotel in Europe, where your contributions are valued and rewarded, and where you can grow both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Night Front Desk Agent in Reading
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A warm introduction can make all the difference when you're aiming for that Night Front Desk Agent role.
✨Tip Number 2
Show off your personality! When you get the chance to chat with potential employers, let your warm and welcoming nature shine through. Remember, they’re looking for someone who can create a relaxing experience for guests, so be yourself!
✨Tip Number 3
Prepare for those tricky questions! Think about scenarios where you've demonstrated your guest-focused attitude or how you’ve handled challenging situations. Being detail-oriented is key, so have examples ready to showcase your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s get you on board!
We think you need these skills to ace Night Front Desk Agent in Reading
Some tips for your application 🫡
Show Your Personality:When writing your application, let your warm and welcoming nature shine through. We want to see the real you, so don’t be afraid to express your passion for guest service and hospitality!
Tailor Your Experience:Make sure to highlight any previous experience in guest service or hospitality. If you've got front desk or night audit duties under your belt, shout about it! We love seeing how your background aligns with what we’re looking for.
Be Detail-Oriented:Pay attention to the little things in your application. Whether it’s spelling, grammar, or formatting, a polished application shows us that you approach tasks with precision and care—just like we expect from our Night Front Desk Agent.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at 1 Hotels!
How to prepare for a job interview at OBS Hotel Limited
✨Know the Company
Before your interview, take some time to research 1 Hotels. Understand their mission, values, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Guest Service Skills
As a Night Front Desk Agent, your ability to provide excellent guest service is crucial. Prepare examples from your past experiences where you went above and beyond for guests. Highlight your calmness under pressure and how you handle requests or complaints with grace.
✨Demonstrate Attention to Detail
Being detail-oriented is key for this role. During the interview, mention specific instances where your attention to detail made a difference. Whether it’s managing guest information or ensuring accuracy in nightly reports, showing that you can maintain precision will set you apart.
✨Emphasise Your Multilingual Skills
If you speak multiple languages, make sure to highlight this during your interview. In a diverse environment like 1 Hotels, being multilingual can enhance the guest experience significantly. Share any relevant experiences where your language skills helped you connect with guests.
