At a Glance
- Tasks: Welcome guests with a smile, assist with luggage, and ensure smooth arrivals and departures.
- Company: Join Starwood Hotels, a mission-driven luxury hotel brand focused on sustainability and community.
- Benefits: Enjoy competitive pay, health benefits, career advancement, and a supportive work environment.
- Other info: Opportunities for professional development and recognition in a diverse, inclusive culture.
- Why this job: Be the face of hospitality, creating memorable experiences for guests while growing your career.
- Qualifications: Excellent customer service skills, a positive attitude, and a valid driver's license.
The predicted salary is between 20000 - 25000 £ per year.
Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.
We’re looking for a Door Attendant who will be the warm, welcoming face of our hotel—creating memorable first and last impressions for every guest. As our welcome ambassador, you’ll bring professionalism, attentiveness, and genuine hospitality to each interaction, ensuring every arrival and departure is seamless and exceptional.
About the Role
As the first point of contact, you’ll set the tone for the guest experience the moment they arrive. From opening doors with a gracious smile to coordinating transportation and assisting with luggage, you’ll play a vital role in delivering smooth, thoughtful, and elevated service.
Key Responsibilities
- Provide a warm, genuine welcome to guests as they arrive at the hotel
- Open and close doors, ensuring an attentive and polished arrival and departure experience
- Offer valet parking services, safely and efficiently handling guest vehicles
- Assist with taxi arrangements and ensure timely transportation coordination
- Serve as the first point of contact for house car service, arranging guest pickups and drop‑offs
- Assist with guest luggage, providing courteous, prompt, and professional support
About You
- Excellent customer service and communication skills
- Professional appearance and a positive, engaging attitude
- Ability to respond to guest needs quickly, courteously, and confidently
- A strong sense of responsibility and a guest‑first mindset
- Valid Driver’s License
- Valid Security License
Why Choose Us
- Designed by Nature work environment
- Health & Wellness – Competitive Vision, and EAP program
- Retirement Planning
- Enhanced Holiday Benefit
- Career Advancement: We’re growing rapidly and with growth comes advancement opportunities (around the globe)!
- SH University – Offers eligible team members a chance to grow and flourish through professional development and certifications via our exclusive online learning platform.
- Team Member Recognition Program – Earn rewards and pay it forward while doing all the good you can! Terms & Conditions apply to all benefits.
About Us
As a mission‑driven company, our purpose is our true north, guiding the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like‑minded travelers, and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.
Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non‑discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.
Door Attendant in Reading employer: OBS Hotel Limited
At Starwood Hotels, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered to grow. As a Door Attendant, you will not only be the welcoming face of our hotel but also benefit from competitive health and wellness programs, career advancement opportunities through our exclusive SH University, and a commitment to sustainability that resonates with our mission-driven ethos. Join us in creating memorable experiences for our guests while enjoying a supportive environment that prioritises your professional development and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Door Attendant in Reading
✨Tip Number 1
Make sure to research Starwood Hotels and their values before your interview. Knowing about their commitment to sustainability and guest experience will show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Role-play with a friend or family member to get comfortable with welcoming guests and handling their needs. This will help you shine during the interview process.
✨Tip Number 3
Dress to impress! As a Door Attendant, your appearance matters. Show up looking polished and professional to make a great first impression on your potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and eager to join the Starwood family.
We think you need these skills to ace Door Attendant in Reading
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and what makes you a great fit for our team.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Door Attendant role. Mention specific examples that demonstrate your customer service skills and ability to create memorable experiences for guests.
Do Your Homework:Knowing a bit about our hotel’s history and values can really set you apart. Share any interesting facts or insights in your application to show us you’re genuinely interested in being part of our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re proactive and keen to join our amazing team!
How to prepare for a job interview at OBS Hotel Limited
✨Know Your Hotel's History
Before your interview, do a bit of research on the hotel's history and unique features. Being able to share interesting facts or stories about the property will not only impress your interviewers but also show that you’re genuinely interested in the role and the hotel.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think of specific situations where you went above and beyond for a guest. This will demonstrate your ability to create memorable experiences, which is key for a Door Attendant.
✨Practice Your Professional Appearance
Since the role requires a polished and professional appearance, make sure to dress appropriately for the interview. Choose attire that reflects the hotel's standards and shows that you understand the importance of first impressions.
✨Demonstrate a Guest-First Mindset
During the interview, express your commitment to putting guests first. Share how you would handle various scenarios, such as a guest needing assistance with luggage or coordinating transportation. This will highlight your proactive approach and readiness to provide stellar service.
