At a Glance
- Tasks: Lead a passionate Concierge team to create unforgettable guest experiences in London.
- Company: 1 Hotel Mayfair, a distinctive luxury hotel focused on genuine hospitality.
- Benefits: Opportunity to shape guest experiences and build meaningful relationships in a vibrant city.
- Other info: Diverse, inclusive culture with a commitment to exceptional service and personal growth.
- Why this job: Join a talented team and make lasting memories for guests while showcasing your love for London.
- Qualifications: Significant luxury hospitality experience and leadership skills in Concierge services.
The predicted salary is between 30000 - 40000 £ per year.
Overview
At 1 Hotel Mayfair, we believe that exceptional hospitality begins with genuine human connection.
As our Head Concierge, you will lead a passionate team dedicated to creating unforgettable, personalised experiences that reflect the spirit of London and the values of our brand.
What You'll Do
Lead, inspire and develop a high-performing Concierge team, fostering a culture of warmth, curiosity and exceptional service.
Provide day-to-day leadership for the Concierge, Doorman and Porter teams, ensuring seamless arrivals, departures, luggage handling and guest assistance while maintaining the highest standards of presentation and service.
Set the standard for personalised guest experiences, ensuring every recommendation is tailored to individual preferences, interests and occasions.
Build and maintain outstanding relationships with London's finest restaurants, cultural institutions, retailers, entertainment venues, wellness partners and luxury service providers.
Share your extensive local knowledge with both guests and colleagues, continuously expanding the team's understanding of London's evolving hospitality and cultural landscape.
Oversee all concierge operations, ensuring efficiency, accuracy and consistently exceptional service delivery.
Collaborate closely with Front Office, Guest Relations, Housekeeping, Food & Beverage and other departments to create seamless, end-to-end guest journeys.
Anticipate guest needs, resolve challenges with confidence and discretion, and transform special occasions into lasting memories.
Ensure consistently exceptional service standards across all guest touchpoints, empowering your team to deliver intuitive, personalised experiences while continually seeking opportunities to enhance the guest journey.
What We're Looking For
- Significant experience in luxury hospitality, with previous leadership experience within Concierge.
- An active Les Clefs d'Or member.
- An intimate, up-to-date knowledge of London, from iconic landmarks to neighbourhood favourites, emerging restaurants, exclusive events and hidden local treasures.
- A genuine passion for creating highly personalised recommendations and curating bespoke itineraries that exceed guest expectations.
- Proven experience leading, coaching and developing Concierge, Doorman and Porter teams to deliver exceptional guest service.
- Exceptional communication and relationship-building skills with guests, colleagues and external partners.
- Calm under pressure, highly organised and able to manage multiple priorities in a fast-paced luxury environment.
- A proactive mindset with meticulous attention to detail and a commitment to delivering intuitive, heartfelt service.
Why Join 1 Hotel Mayfair?
This is an opportunity to shape the guest experience at one of London's most distinctive luxury hotels.
You'll lead a talented Concierge team, build meaningful relationships across one of the world's most exciting cities and create moments that guests will remember long after they've checked out.
If you know London inside and out, love sharing its stories and thrive on leading a team that delivers exceptional, personalised service, we'd love to hear from you.
Equal Opportunity Employer
Starwood Hotels is an Equal Opportunity Employer.
We believe in a diverse, sustainable workforce with an empowered, inclusive culture.
We are committed to non-discrimination on any protected basis covered under applicable law.
If you require any special accommodations, please visit People Operations.
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StudySmarter Expert Advice🤫
We think this is how you could land Head Concierge in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like OBS Hotel Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to OBS Hotel Limited
Don't be shy about reaching out to OBS Hotel Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head Concierge in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about OBS Hotel Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at OBS Hotel Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
