At a Glance
- Tasks: Welcome guests with a smile, assist with luggage, and ensure smooth arrivals and departures.
- Company: Join Starwood Hotels, a mission-driven luxury hotel brand focused on hospitality and sustainability.
- Benefits: Enjoy health perks, career advancement opportunities, and a supportive work environment.
- Other info: Join a diverse team committed to making a positive impact on the planet.
- Why this job: Be the face of hospitality, creating memorable experiences for guests while growing your career.
- Qualifications: Excellent customer service skills, a positive attitude, and a valid driver's license required.
The predicted salary is between 20000 - 25000 £ per year.
Grow with us...Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.
We’re looking for a Door Attendant who will be the warm, welcoming face of our hotel—creating memorable first and last impressions for every guest. As our welcome ambassador, you’ll bring professionalism, attentiveness, and genuine hospitality to each interaction, ensuring every arrival and departure is seamless and exceptional.
Inside Tip: Knowing a thing or two...or three about the history of our property to share with your guests will set you up for success.
About the Role
As the first point of contact, you’ll set the tone for the guest experience the moment they arrive. From opening doors with a gracious smile to coordinating transportation and assisting with luggage, you’ll play a vital role in delivering smooth, thoughtful, and elevated service.
Key Responsibilities
- Provide a warm, genuine welcome to guests as they arrive at the hotel
- Open and close doors, ensuring an attentive and polished arrival and departure experience
- Offer valet parking services, safely and efficiently handling guest vehicles
- Assist with taxi arrangements and ensure timely transportation coordination
- Serve as the first point of contact for house car service, arranging guest pickups and drop-offs
- Assist with guest luggage, providing courteous, prompt, and professional support
About You
- Excellent customer service and communication skills
- Professional appearance and a positive, engaging attitude
- Ability to respond to guest needs quickly, courteously, and confidently
- A strong sense of responsibility and a guest-first mindset
- Valid Driver’s License
- Valid Security License
Why Choose Us?
Our culture is caring and thoughtful, and we deliver good-natured, informed service, perfectly executed to evoke a sense of fulfilment and well-being. As part of our team, you can look forward to a variety of activities and perks that support your passion for hospitality and nature:
- Designed by Nature work environment
- Health & Wellness – Competitive Vision, and EAP program
- Retirement Planning
- Enhanced Holiday Benefit
- Career Advancement: We’re growing rapidly and with growth comes advancement opportunities (around the globe)!
- SH University – Offers eligible team members a chance to grow and flourish through professional development and certifications via our exclusive online learning platform.
- Team Member Recognition Program – Earn rewards and pay it forward while doing all the good you can!
Terms & Conditions apply to all benefits.
About us...
As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.
Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.
Door Attendant in City of Westminster employer: OBS Hotel Limited
At Starwood Hotels, we pride ourselves on fostering a caring and thoughtful work culture that prioritises collaboration, respect for nature, and exceptional service. As a Door Attendant, you will not only be the welcoming face of our hotel but also benefit from competitive health and wellness programmes, career advancement opportunities through SH University, and a recognition programme that celebrates your contributions. Join us in creating memorable experiences for our guests while growing in a supportive environment that values your passion for hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Door Attendant in City of Westminster
✨Tip Number 1
Get to know the hotel inside and out! Familiarise yourself with its history, services, and unique features. This knowledge will not only impress guests but also help you create those memorable first and last impressions.
✨Tip Number 2
Practice your warm welcome! A genuine smile and a friendly greeting can set the tone for an exceptional guest experience. Remember, you’re the face of the hotel, so let your personality shine through!
✨Tip Number 3
Stay sharp on your communication skills. Being attentive and responsive to guest needs is key. Whether it’s coordinating transport or assisting with luggage, clear and courteous communication will elevate the service you provide.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed and show us you’re serious about joining our team. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Door Attendant in City of Westminster
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for hospitality and your genuine love for making guests feel welcome.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Door Attendant. Mention any relevant customer service experience and how you embody professionalism and attentiveness in your interactions.
Show Your Knowledge:Remember that little inside tip about knowing the history of our property? Use your application to showcase any knowledge you have about Starwood Hotels or similar establishments. It’ll show us you’re genuinely interested and ready to engage with our guests!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and allows us to see your passion for joining our team right from the start!
How to prepare for a job interview at OBS Hotel Limited
✨Know Your Hotel's History
Before your interview, do a bit of research on the hotel's history and unique features. Being able to share interesting facts or stories about the property will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think of specific situations where you went above and beyond for a guest, as this aligns perfectly with the warm, welcoming attitude they’re looking for.
✨Practice Your Professional Appearance
Since the role requires a polished appearance, make sure to dress appropriately for the interview. Choose attire that reflects the professionalism expected at Starwood Hotels, and practice good posture and body language to convey confidence.
✨Demonstrate a Guest-First Mindset
During the interview, emphasise your ability to respond quickly and courteously to guest needs. Share scenarios where you prioritised guest satisfaction, as this will resonate well with their focus on delivering exceptional service.
