At a Glance
- Tasks: Deliver exceptional, personalised service and create unforgettable guest experiences.
- Company: Join Starwood Hotels, a luxury brand committed to sustainability and community.
- Benefits: Enjoy competitive health benefits, career advancement, and a supportive work environment.
- Other info: Flexible shifts with opportunities for professional development and recognition.
- Why this job: Be part of a caring team that values attention to detail and genuine service.
- Qualifications: Experience in luxury service, strong communication skills, and a passion for hospitality.
The predicted salary is between 25000 - 35000 € per year.
Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.
We’re currently searching for a Butler to join our team and deliver exceptional, highly personalized service to our guests. If you’re intuitive, discreet, and passionate about crafting unforgettable guest experiences, we have a role for you.
This role is all about anticipation, personalization, and creating seamless, meaningful experiences. You’ll ensure every detail is considered, from in-room touches to curated moments, reflecting our ethos of luxury, sustainability, and genuine care.
Working closely with housekeeping, concierge, food & beverage, and spa teams, you’ll coordinate every aspect of the guest journey. Success in this role comes from emotional intelligence, precision, and the ability to deliver thoughtful, intuitive service in a fast-paced environment.
About you…
- Passionate about delivering exceptional, personalized service in a luxury environment.
- Previous experience in a luxury hotel, private residence, or butler service role is preferred.
- A natural communicator with a warm, professional, and discreet approach.
- Highly detail-oriented, with the ability to anticipate guest needs proactively.
- Strong organisational and multitasking skills, able to manage multiple requests seamlessly.
- Confident handling guest requests such as dining reservations, special occasions, unpacking/packing, and bespoke experiences.
- A collaborative team player who works closely with multiple departments to ensure seamless service delivery.
- Maintains the highest level of discretion and integrity when handling guest information.
- Solution-oriented, with the ability to handle guest concerns calmly and professionally.
- Flexible and adaptable, with availability to work shifts including evenings, weekends, and holidays.
Why Choose Us?
Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:
- Designed by Nature work environment
- Health & Wellness – Competitive Vision, and EAP program
- Retirement Planning
- Paid Personal Days
- Career Advancement: We’re growing rapidly and with growth comes advancement opportunities (around the globe)!
- SH University – Offers eligible team members a chance to grow and flourish through professional development and certifications via our exclusive online learning platform.
- Team Member Recognition Program – Earn rewards and pay it forward while doing all the good you can!
About us...
As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.
Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.
Butler in City of Westminster employer: OBS Hotel Limited
At Starwood Hotels, we pride ourselves on fostering a caring and thoughtful work culture that prioritises collaboration and exceptional service. As a Butler, you will not only have the opportunity to deliver personalised guest experiences but also benefit from our commitment to employee growth through professional development programs and a supportive environment that values sustainability and well-being. Join us in creating unforgettable moments while enjoying competitive benefits and recognition for your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Butler in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Starwood Hotels on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your passion for service shine through. Share stories that highlight your attention to detail and how you've gone above and beyond for guests in the past.
✨Tip Number 3
Be prepared to demonstrate your skills! Think about scenarios where you had to anticipate needs or solve problems on the spot. Practising these examples will help you feel confident and ready to impress during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Starwood Hotels.
We think you need these skills to ace Butler in City of Westminster
Some tips for your application 🫡
Show Your Passion for Service:When writing your application, let your passion for delivering exceptional service shine through. Share specific examples of how you've gone above and beyond for guests in previous roles. We love to see that genuine care for creating unforgettable experiences!
Be Detail-Oriented:Since this role is all about the little things, make sure your application reflects your attention to detail. Proofread your documents carefully and ensure everything is polished. If you notice small details in your own application, it shows us you’ll do the same for our guests!
Highlight Your Team Spirit:We’re all about collaboration here at Starwood Hotels. In your application, mention any experiences where you worked closely with other departments or team members to create seamless service. This will show us you’re a team player who can thrive in a fast-paced environment.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and get to know you better. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at OBS Hotel Limited
✨Know the Company Culture
Before your interview, take some time to understand Starwood Hotels' ethos and values. They emphasise collaboration, respect for nature, and exceptional service. Show that you resonate with these values and can contribute to their mission of creating beautiful experiences.
✨Demonstrate Attention to Detail
As a Butler, noticing the smallest details is crucial. Prepare examples from your past experiences where you anticipated guest needs or went above and beyond to create memorable moments. This will showcase your ability to deliver the highly personalised service they’re looking for.
✨Practice Your Communication Skills
Being a natural communicator is key in this role. During the interview, practice articulating your thoughts clearly and warmly. Use role-play scenarios to demonstrate how you would handle guest requests or concerns, highlighting your emotional intelligence and discretion.
✨Showcase Your Organisational Skills
The Butler role requires strong organisational and multitasking abilities. Be ready to discuss how you manage multiple tasks seamlessly, perhaps by sharing a specific instance where you successfully coordinated various aspects of a guest's experience in a fast-paced environment.
