About the Company
Our client is a well-established UK-based manufacturer specialising in high-quality, sustainable printed products. Working with a diverse customer base ranging from global brands and charities to cultural organisations and independent businesses, they are recognised for their commitment to quality, ethical sourcing, and exceptional customer service.
We are seeking a proactive and organised Production & Operations Coordinator to join a growing team. This is an exciting opportunity to play a pivotal role in coordinating projects between Sales, Production, and Support functions, ensuring orders are delivered efficiently and to the highest standards.
You will act as a key point of contact for customers regarding order updates and deliveries while managing the smooth progression of projects from initial order through to fulfilment.
- Raise and process sales and purchase orders using the company's CRM system.
- Monitor orders from creation through to delivery, ensuring deadlines are met.
- Coordinate production schedules in collaboration with Sales, Marketing, Design, Production, and Finance teams.
- Liaise with suppliers to confirm lead times, negotiate where appropriate, and resolve delivery issues.
- Manage import and export administration where required.
- Maintain stock records and conduct inventory checks.
- Review purchase orders, delivery notes, and supplier invoices to identify and resolve discrepancies.
- Coordinate daily dispatch activities and sample fulfilment.
- Manage incoming deliveries and ensure accurate record keeping.
- Produce reports and operational data to support management decision-making.
- Deliver excellent customer service by responding to order and delivery enquiries in a professional and timely manner.
The successful candidate will demonstrate:
- Previous experience in operations, production planning, supply chain, stock control, or a similar coordination role.
- Excellent organisational skills with strong attention to detail.
- The ability to work independently and take ownership of responsibilities.
- Strong communication and interpersonal skills.
- Confidence using CRM systems and Microsoft Office applications.
- Experience working with suppliers and coordinating multiple priorities.
- A proactive and resourceful approach to problem-solving.
- The ability to work effectively under pressure and meet deadlines.
- Excellent customer service and telephone manner.
- Analytical thinking and the ability to interpret operational data.
- Experience with import/export processes would be advantageous but is not essential.
You are a motivated and customer-focused individual who enjoys working in a fast-paced environment. You thrive on keeping processes organised, building strong internal and external relationships, and ensuring projects run smoothly from start to finish.
- Full-time, permanent position.
- Office-based role in the Sheffield area.
- Competitive salary, dependent on experience.
- Opportunity to join a growing and innovative business with genuine long-term career prospects.
- Supportive working environment with opportunities for professional development.
- Occasional travel may be required.
Hours: 40 hours per week.
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