Parts Advisor in Warwick

This is a rare opportunity to join a well-established, values-led engineering and manufacturing business with a long heritage, strong investment in people, and a genuine commitment to quality and innovation.

Sitting at the heart of the Central Parts function, this role offers a blend of technical expertise, customer interaction, and operational influence. You will be a key technical authority within the parts team, trusted to support complex queries, manage engineering changes, and ensure aftermarket parts data is accurate, robust, and future-proof.

If you enjoy being the go-to expert, influencing how parts operations run, and working closely with engineering and technical teams - this role will absolutely appeal.

The Role

As Senior Parts Sales Advisor, you will support the Assistant Parts Manager in the smooth running of the Central Parts Department while acting as a key technical and customer-facing specialist. The role is predominantly telephone and email based, working closely with customers, internal teams, and third-party data partners. You will play a vital role in the management of parts data, electronic parts catalogues, and engineering changes, ensuring customers receive the right part, first time.

Key Responsibilities

• Act as first point of contact for complex and escalated customer parts enquiries
• Support customers in accurately identifying the correct parts via phone and email
• Assist the wider parts team with technical parts identification and problem-solving
• Prepare and issue customer quotations in a timely and professional manner
• Promote the sale of genuine OE parts and advise on best-fit solutions
• Identify and analyse parts failure trends and recurring technical issues
• Create, maintain, and publish technical Parts Bulletins
• Act as the main liaison with the 3PL parts data team for EPC and master data queries
• Manage vehicle Bills of Materials (BOMs) within the Electronic Parts Catalogue
• Oversee and implement Engineering Product Change Notices into the aftermarket operation
• Review, improve, and maintain the accuracy of EPC illustrations and parts data
• Work closely with in-house engineering and technical teams to resolve part-related issues

What You’ll Be Accountable For

• Delivering consistently high levels of customer service
• Ensuring accurate parts identification using approved data sources
• Resolving customer and internal escalations promptly and professionally
• Building strong, professional customer relationships over the telephone
• Maintaining accurate parts master data, including supersessions
• Sharing knowledge and supporting colleagues within the parts team
• Collaborating closely with engineering, technical, and data teams

What We’re Looking For

• A strong technical background within parts, aftermarket, or engineering environments
• Proven experience in parts identification and customer-facing support
• Confidence handling complex queries and acting as a technical authority
• Excellent communication skills with a professional, customer-focused approach
• Strong attention to detail and a methodical approach to data accuracy
• A collaborative team player who enjoys sharing knowledge

What’s on Offer

• 25 days holiday + 8 bank holidays
• 5% employer pension contribution
• Death in Service benefit (5x basic salary)
• Health Shield medical cash plan
• Company sick pay scheme
• Employee Assistance Programme (EAP)
• Bike to Work scheme
• Ongoing training and development
• Long-term career opportunity within a stable, values-driven organisation

Values-Led Culture

This organisation operates with family values at its core and places real emphasis on integrity, quality, customer focus, and sustainability. Employees are trusted, supported, and encouraged to contribute ideas and improvements.