At a Glance
- Tasks: Manage customer accounts and build strong relationships while delivering excellent service.
- Company: Established engineering business serving the UK rail industry.
- Benefits: Competitive salary, performance bonus, car allowance, and full training provided.
- Other info: Exciting opportunities for UK travel and potential international experience.
- Why this job: Join a supportive team with clear career progression into a Sales Manager role.
- Qualifications: Strong communication skills and a full UK driving licence required.
The predicted salary is between 27000 - 33000 £ per year.
Our client is a well-established engineering business supplying the UK rail industry. They're now looking for a Customer Account Manager to join their close-knit commercial team. It's a genuine opportunity to build a long-term career, with a clear pathway into a Sales Manager position as the business continues to grow.
This is an office-based role managing a portfolio of existing customers. You'll focus on building strong relationships, responding to enquiries, preparing quotations and delivering excellent customer service.
Responsibilities include:
- Looking after around 20 established customer accounts.
- Building strong, long-term customer relationships.
- Account Management
- Internal Sales
- Customer Service
- Sales Support
- Commercial Administration
- Technical or Engineering Support
Requirements:
- A full UK driving licence.
- If you've got the right attitude and enjoy looking after customers, full product training will be provided.
Benefits:
- 10% performance bonus
- Monday-Thursday: 8:30am - 4:30pm
- Car allowance and mileage paid
- All travel expenses covered
- Full training and ongoing development
- Genuine progression into a Sales Manager role
- UK travel, with international opportunities in the future
If you're looking for a role where you can build lasting customer relationships, develop your career and work for a business that genuinely invests in its people, we'd love to hear from you.
Account Manager - Media Bedrijf employer: OBR Group Limited
OBR Group Limited is an excellent employer, offering a supportive work culture that prioritises teamwork and employee well-being. With competitive pay rates and opportunities for overtime, employees can enjoy a balanced work-life schedule with Fridays off, while also benefiting from ongoing training and development to enhance their skills in the mechanical assembly field.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager - Media Bedrijf
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at OBR Group Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like OBR Group Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager - Media Bedrijf
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to OBR Group Limited:Your cover letter is your chance to shine! Tell us why you want to work at OBR Group Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at OBR Group Limited!
How to prepare for a job interview at OBR Group Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
