Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage patient enquiries and schedule appointments in a fast-paced environment.
- Company: Join one of Northern Ireland's leading healthcare providers with a positive culture.
- Benefits: Enjoy full private medical cover, 35 days leave, and access to modern office facilities.
- Why this job: Make a real difference in patients' lives while developing your customer service skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Great career prospects and a supportive team environment.
The predicted salary is between 20800 - 24900 £ per year.
This is an amazing opportunity to join one of N Ireland's leading Healthcare Providers that offers excellent career prospects and a positive working culture.
Benefits include full private medical health cover plus 35 days leave and modern office facilities including Gym and mega Canteen!
As Appointments Advisor, you will be responsible for dealing with all inbound calls to the department. The roles encompass the backbone of the patient pathway process and successful candidates will gain first-hand knowledge of how each department facilitates the patient’s journey from initial enquiry to discharge.
Contract: Full time, permanent
Hours: 37.5 per week M-F (9-5 or 10-6) Sat rota basis 9-3
Salary: £24,855 per annum.
Job Summary: As an Appointments Advisor, you will be responsible for ensuring the smooth and efficient transition of all patients from initial enquiry, through to eventual discharge and follow-up appointments. Appointments Advisors are the first and last point of contact for patients and are therefore responsible for delivering and maintaining the excellent standard of service that our patients can expect and have become accustomed to. A key part of the role will involve managing a high volume of incoming patient enquiries via telephone, email, and web-based communication. Successful candidates will quickly become knowledgeable of all aspects of the Group’s service provision and provide accurate and timely advice to all external stakeholders. Another key part of the role will involve the scheduling and management of patient appointments, consultations, and surgical procedures.
Appointments Advisors assist with the efficient use of hospital capacity whilst ensuring that all patients are seen in a timely manner that suits their own schedule. We are looking for candidates with strong communication skills who can confidently respond to a high volume of enquiries across a range of clinical areas whilst staying organised and proactive to ensure that patients receive their preferred outcomes.
Excellent customer service is something that should come naturally to you along with the ability to display empathy and demonstrate strong listening skills.
Key responsibilities:
- Accurate record keeping of all interactions will be essential in order that maximum value can be derived from any potential patient enquiry.
- Efficient, effective, and focused response to all enquiries via telephone and email while displaying empathy and working to resolve patient queries.
- Following up on enquiries by phone and email.
- Proactively follow the Patients’ Pathway to ensure Consultations, Investigations, Procedures and Reviews are all booked accordingly.
- Process and book all referrals within appropriate time frames.
- Scheduling of surgical procedures within specific time scales.
- Ensuring that all patient treatment records are accurate and up to date.
- Liaising with colleagues across a variety of teams.
Customer Service employer: OBR Executive Search
Contact Detail:
OBR Executive Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the healthcare provider. Understand their values, mission, and the services they offer. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you would handle patient enquiries and demonstrate your customer service skills. The more comfortable you are, the better you'll perform during the actual interview.
✨Tip Number 3
Show off your soft skills! In a customer service role, empathy and communication are key. Be ready to share examples of how you've successfully resolved issues or helped customers in the past. This will highlight your ability to connect with patients and provide excellent service.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. By applying directly, you can ensure your application gets the attention it deserves. Plus, it shows you're proactive and keen to be part of our amazing workplace culture!
We think you need these skills to ace Customer Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service role. Highlight any relevant experience in handling patient enquiries or working in a fast-paced environment, as this will show us you’re a great fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can contribute to our team. Don’t forget to mention any specific experiences that demonstrate your empathy and communication skills.
Showcase Your Communication Skills: Since the role involves a lot of interaction with patients, make sure your application showcases your strong communication abilities. Whether it’s through your writing style or examples of past experiences, we want to see how you connect with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at OBR Executive Search
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the role of an Appointments Advisor. Familiarise yourself with the patient pathway process and how each department contributes to it. This knowledge will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. Prepare examples from your past experiences where you've effectively handled enquiries or resolved issues. Practising these scenarios can help you articulate your skills during the interview, making it clear that you can manage high volumes of calls and emails with ease.
✨Demonstrate Empathy and Listening Skills
Empathy is crucial in healthcare roles. Think of instances where you've shown understanding and compassion towards others, especially in stressful situations. During the interview, be sure to convey your ability to listen actively and respond appropriately to patient needs, as this will resonate well with the interviewers.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.
