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For Companies At a Glance
- Tasks: Lead two unique dining concepts and ensure exceptional guest experiences.
- Company: Join Oblix at The Shard, a high-profile hospitality destination in London.
- Benefits: World-class training, international career pathways, and discounts across premium brands.
- Why this job: Be at the forefront of London's dining scene and make a real impact.
- Qualifications: Proven GM experience in high-volume, premium dining environments.
- Other info: Inclusive workplace with support for all applicants.
The predicted salary is between 43200 - 72000 £ per year.
We’re looking for a standout General Manager to take confident ownership of Oblix at The Shard. This is not a typical GM role. You’ll lead two distinct concepts under one roof: Oblix West, refined, fire-led dining, and Oblix East, a high-energy lounge and cocktail destination. This role demands a leader who is commercially sharp, operationally exacting, and visibly present on the floor. You’ll own the business end to end, from culture and standards to commercial performance and guest impact, in one of London’s most high-profile hospitality environments.
About the Role
As General Manager, you sit at the centre of the Oblix experience. You lead from the floor, set the pace, and hold the standard, especially when the pressure is highest.
- Operational Excellence: Lead seamless service across two concepts. Partner with kitchen leadership to maintain pace, quality, and consistency. Hold the standard when pressure is highest.
- Commercial Performance: Full P&L accountability including revenue optimization, labour cost control, and margin management. You will analyse performance data daily; covers, spend per head, labour percentage, guest feedback and act with clarity and purpose.
- Guest Experience: Own every touchpoint of the guest journey. Manage demanding guests and high-profile clients with confidence. Ensure your team delivers exceptional service that matches Oblix's luxury positioning.
- Presence: You are visible, decisive, and calm during service. Your team looks to you to set the pace and lead by example.
What you will bring:
- Proven track record as a General Manager in a high-volume, premium dining environment.
- Experience leading large teams (80+ staff) in complex, multi-concept or split-site operations.
- Demonstrated commercial acumen: you have owned a P&L, driven revenue, and managed labour costs effectively.
- Deep knowledge of London’s premium dining market and competitive landscape.
Leadership Qualities:
- Natural presence on the floor, your team respects you, guests trust you, and senior stakeholders value your judgment.
- High emotional intelligence: you know when to coach, when to challenge, and when to step in and take control.
- Confidence managing operational pressure, difficult conversations, and competing priorities without losing composure.
The Benefits:
- World-class in-house training and leadership development.
- Clear pathways to international GM roles across our global portfolio (44 locations).
- Opportunities to work across five premium brands: Zuma, ROKA, Oblix, INKO NITO, and Etaru.
- Optional private healthcare and dental scheme.
- Long-service recognition programme.
- Travel season ticket loan.
- Complimentary dining and discounts across the Azumi group globally.
- Cycle to Work scheme.
Oblix at The Shard: Set on the 32nd floor of The Shard, Oblix is one of London’s most iconic dining destinations. Bold, fast-paced, and relentlessly focused on quality the restaurant is split across Oblix West (refined, fire-led dining) and Oblix East (high-energy bar dining, cocktails), this is a complex, high-volume operation.
Our Commitment to Inclusivity: At Oblix, we are proud to be an equal opportunities employer, welcoming applicants from all backgrounds. If you require any assistance during the recruitment process, our Talent Acquisition team is here to support you.
General Manager in London employer: Oblixrestaurant
Contact Detail:
Oblixrestaurant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in London
✨Tip Number 1
Get to know the venue! Before your interview, visit Oblix at The Shard. Experience the vibe, the service, and the food. This will not only give you insights to discuss but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for you. This insider knowledge can be a game-changer during your interview.
✨Tip Number 3
Showcase your leadership style! Be ready to share specific examples of how you've led teams in high-pressure situations. Highlight your emotional intelligence and how you’ve managed difficult conversations while maintaining composure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Oblix. Don’t miss out on this opportunity!
We think you need these skills to ace General Manager in London
Some tips for your application 🫡
Show Your Leadership Style: When writing your application, let us see your unique leadership style shine through. Share specific examples of how you've led teams in high-pressure environments and maintained operational excellence. We want to know how you set the pace and hold the standard!
Highlight Your Commercial Acumen: Make sure to showcase your experience with P&L accountability and revenue optimisation. We’re looking for someone who can analyse performance data and act decisively. Include any relevant metrics or achievements that demonstrate your commercial savvy.
Emphasise Guest Experience: Your application should reflect your commitment to exceptional guest experiences. Talk about how you've managed demanding guests and high-profile clients in the past. We want to see your passion for hospitality and how you ensure every touchpoint is memorable.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re serious about joining our team at Oblix. We can’t wait to hear from you!
How to prepare for a job interview at Oblixrestaurant
✨Know Your Concepts Inside Out
Before the interview, make sure you understand both Oblix West and Oblix East thoroughly. Familiarise yourself with their unique offerings, service styles, and target audiences. This will help you demonstrate your ability to lead two distinct concepts effectively.
✨Showcase Your Commercial Acumen
Be prepared to discuss your experience with P&L management and how you've optimised revenue in previous roles. Bring specific examples of how you've controlled labour costs and improved margins, as this is crucial for the General Manager position.
✨Demonstrate Leadership Skills
Think of examples where you've built and developed large teams, especially in high-pressure environments. Highlight your emotional intelligence and how you've managed difficult conversations or competing priorities while maintaining team morale.
✨Engage with the Guest Experience
Prepare to talk about how you’ve enhanced guest experiences in past roles. Share stories that illustrate your ability to manage high-profile clients and ensure exceptional service, aligning with Oblix's luxury positioning.
